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Cyber Security


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#1 Smurfmdk

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Posted 25 November 2009 - 03:11 PM

Hi,

I have a friend's laptop that he asked me to help with and it is beyond my ability...i asked him to do a windows update last week as it was about a year out of date, he said whilst doing this an icon appeared to install this "cyber Securty" software - as a regular (not so competent) laptop user he installed this because it looked like regular windows sw.

It has since then about a week from install began to try and scan his HDD everyday, saying there are lots of Trojans etc...and these need removing. From that point his whole Internet was blocked as this was showing as a "trojan" through Cyber Security.

So far i have removed unceccessary files he did not want, booted into safe mode and proceeded to scan 3 times with Super antispyware. Unfortunately as you will know this has not removed the SW but seemed to have removed 45 trojans.

I have been advised that Combofix is a brilliant spyware removal tool, however after signing upto this forum and reading around, i need some help from the Gods?

Please could someone assist?


N.B.

This is an old laptop running XP Proffesional, SP2 with a 1.4 Pentium ®
As said from earlier i have to use my own PC to use the net etc as the laptop will not work, i am currently using a USB stick to transfer data.
There is at the moment no anti virus or firewalls (other than windows) runing, i have removed all of these and only booted in safe mode.


Thanks again

Matt :thumbsup:

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#2 Orange Blossom

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Posted 25 November 2009 - 07:49 PM

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.

==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#3 Smurfmdk

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Posted 26 November 2009 - 08:14 AM

Sorry

#4 boopme

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Posted 26 November 2009 - 05:39 PM

Hello,please post that SAS log.
To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


If you have Spybot installed temporarily disable it.
Next run ATF:
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.

Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.

alternate download link

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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#5 Smurfmdk

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Posted 27 November 2009 - 04:10 AM

Hi,

Thanks for the response...i have made a couple of changes before you posted:

I have removed super antispyware, installed AVAST!, ran 4 thorough scans in safe mode and removed 5 virus/worms.

As i cannot do the first task shall i continue from the second?

Thanks :flowers: :thumbsup:

#6 boopme

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Posted 27 November 2009 - 03:40 PM

Yes please run ATF and MBAM in normal mode.
Superantispyware and MABM are not A/V's but anti malware tools and are supplemental to an A/V
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 Smurfmdk

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Posted 01 December 2009 - 08:40 AM

Hi,

Thanks for the response - sorry it has taken so long to get back to you...this problem is all sorted now. My apologies if i have wasted any of your time on this.

Cheers
Matt :thumbsup:

#8 boopme

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Posted 01 December 2009 - 10:36 AM

You're most welcome,as new malware is getting stronger and harder to remove, please take a moment to read quietman7's excellent prevention tips in post 6 here
Click >>>> Tips to protect yourself against malware:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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