I have a friend's laptop that he asked me to help with and it is beyond my ability...i asked him to do a windows update last week as it was about a year out of date, he said whilst doing this an icon appeared to install this "cyber Securty" software - as a regular (not so competent) laptop user he installed this because it looked like regular windows sw.
It has since then about a week from install began to try and scan his HDD everyday, saying there are lots of Trojans etc...and these need removing. From that point his whole Internet was blocked as this was showing as a "trojan" through Cyber Security.
So far i have removed unceccessary files he did not want, booted into safe mode and proceeded to scan 3 times with Super antispyware. Unfortunately as you will know this has not removed the SW but seemed to have removed 45 trojans.
I have been advised that Combofix is a brilliant spyware removal tool, however after signing upto this forum and reading around, i need some help from the Gods?
Please could someone assist?
This is an old laptop running XP Proffesional, SP2 with a 1.4 Pentium ®
As said from earlier i have to use my own PC to use the net etc as the laptop will not work, i am currently using a USB stick to transfer data.
There is at the moment no anti virus or firewalls (other than windows) runing, i have removed all of these and only booted in safe mode.