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Major problem: Desktop frozen, cannot restart in safe mode after virus


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#1 zxc11

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Posted 25 November 2009 - 02:23 PM

I am running Windows XP on a Dell Inspiron laptop.

I had a virus attack a couple of days ago and I thought I removed it with Malwarebytes Anti-Malware. However, now my computer is completely inoperable. Whenever I restart, my desktop is frozen. The mouse is forever stuck in the hourglass, and the computer will not respond to any keyboard commands.

When I try to restart in Safe Mode, I immediately get the blue screen of death with an error that reads something like IRQL_LESS_THAN

I have no idea what to do. I no longer have my original Windows XP CD.

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#2 AustrAlien

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Posted 25 November 2009 - 11:36 PM

Try the following ...
Start tapping the F8 key after you press the ON button, and continue tapping until you are presented with the "Windows Advanced Options Menu" screen.
Use the UP/DOWN arrow keys to select "Last known good configuration", and press the <ENTER> key.
The computer will attempt to load Windows.
If Windows does not start, try the same thing again .... and continue trying for at least 10 times, before you rule that option out as a means of getting your OS up and running again, normally.
Why 10 times? Based on past experience, a successful result is sometimes achieved after several consecutive failed attempts.

To get a look at the error message presented by the BSOD (blue screen of death) ....
Start tapping the F8 key after you press the ON button, and continue tapping until you are presented with the "Windows Advanced Options Menu" screen.
Use the UP/DOWN arrow keys to select "Disable automatic restart on system failure" and press the <ENTER> key.
Your system will attempt to restart normally, but when it crashes, it will not re-start: Instead, you will see a BSOD with error message.
Record the error message in full detail, and post in this thread.
AustrAlien
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