Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Privacy Center virus took over computer


  • This topic is locked This topic is locked
5 replies to this topic

#1 MrSly

MrSly

  • Members
  • 32 posts
  • OFFLINE
  •  
  • Local time:02:58 PM

Posted 25 November 2009 - 12:05 PM

Good morning,

I just looked at my computer this morning and found the Privacy Center virus running rampant. It blocks the running of applications, it reboots every time I try to start in Safe Mode, and now that I've rebooted, it comes up with this screen saying I have to update it and won't let me get past it.

I'm running XP SP3.

Before I rebooted, I tried to download and install Malwarebytes application. It downloaded fine, and installed fine. But when it tried to run itself, Privacy Center blocked its execution. I tried running the application in several different fashions, but all were blocked. It says the application is not found, it is infected, or is missing some piece of it.

I've tried bringing up Task Manager to help with the situation. I see Privacy Center running (stopping it just clears it from the screen, but nothing else shows on the screen), and I see pc.exe process running, but I don't have the option of looking at its properties (as suggested on several other sites).

Like I said, now I'm stuck at a Privacy Center screen that's asking for me to update it. I can see my windows wallpaper, but no applications are showing. I can stop Privacy Center with Task Manager, but then I just have my wallpaper showing and no applications or Start button.

I am typing this from another computer.

Any help will be GREATLY appreciated!!

Thank you.

Edited by MrSly, 25 November 2009 - 12:07 PM.


BC AdBot (Login to Remove)

 


#2 garmanma

garmanma

    Computer Masochist


  • Members
  • 27,809 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cleveland, Ohio
  • Local time:04:58 PM

Posted 26 November 2009 - 09:38 PM

Run this application before running Mbam


Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
Do not reboot the computer or you will have to run it again

=============================

Also run this

We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

----------------------------------

Please note: If Rootrepeal fails to run, try this step: Click Settings - Options. Set the Disk Access slider to High

Also try: right-click on rootrepeal.exe and rename it to tatertot.scr
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#3 MrSly

MrSly
  • Topic Starter

  • Members
  • 32 posts
  • OFFLINE
  •  
  • Local time:02:58 PM

Posted 27 November 2009 - 08:01 PM

Thank you for the reply, I really appreciate the help!

I did as you said, I seem to have gotten rid of the Privacy Center problem, but now I get random ads playing over the speakers even when I'm not in IE. I log in to the computer, and after about 30 seconds I hear an ad for something, or news from some channel 17...

Here is the report you asked for, and thanks again!

ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/11/27 18:53
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP3
==================================================

Drivers
-------------------
Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xABE06000 Size: 49152 File Visible: No Signed: -
Status: -

Hidden/Locked Files
-------------------
Path: c:\documents and settings\all users\application data\symantec\liveupdate\log.liveupdate
Status: Allocation size mismatch (API: 851968, Raw: 585728)

Path: C:\Program Files\Common Files\Symantec Shared\VirusDefs\20080213.036\EraserUtilDrv10741.sys
Status: Locked to the Windows API!

Path: c:\documents and settings\all users\application data\symantec\liveupdate\downloads\1239049317jtun_nco2718.zip.seg1.zip
Status: Size mismatch (API: 1757184, Raw: 1492992)

Path: C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\LuRegManifests\Static\Updt16
Status: Locked to the Windows API!

SSDT
-------------------
#: 012 Function Name: NtAlertResumeThread
Status: Hooked by "<unknown>" at address 0x8a867ad0

#: 013 Function Name: NtAlertThread
Status: Hooked by "<unknown>" at address 0x8a8bcc00

#: 017 Function Name: NtAllocateVirtualMemory
Status: Hooked by "<unknown>" at address 0x8a85aba0

#: 031 Function Name: NtConnectPort
Status: Hooked by "<unknown>" at address 0x8a882568

#: 041 Function Name: NtCreateKey
Status: Hooked by "C:\WINDOWS\system32\Drivers\SYMEVENT.SYS" at address 0xb01c1eb0

#: 043 Function Name: NtCreateMutant
Status: Hooked by "<unknown>" at address 0x8a89f370

#: 053 Function Name: NtCreateThread
Status: Hooked by "<unknown>" at address 0x8a877a10

#: 057 Function Name: NtDebugActiveProcess
Status: Hooked by "<unknown>" at address 0x8a819878

#: 063 Function Name: NtDeleteKey
Status: Hooked by "C:\WINDOWS\system32\Drivers\SYMEVENT.SYS" at address 0xb01c2130

#: 065 Function Name: NtDeleteValueKey
Status: Hooked by "C:\WINDOWS\system32\Drivers\SYMEVENT.SYS" at address 0xb01c2690

#: 083 Function Name: NtFreeVirtualMemory
Status: Hooked by "<unknown>" at address 0x8a9277b0

#: 089 Function Name: NtImpersonateAnonymousToken
Status: Hooked by "<unknown>" at address 0x8a89f440

#: 091 Function Name: NtImpersonateThread
Status: Hooked by "<unknown>" at address 0x8a867a10

#: 108 Function Name: NtMapViewOfSection
Status: Hooked by "<unknown>" at address 0x8a9276d0

#: 114 Function Name: NtOpenEvent
Status: Hooked by "<unknown>" at address 0x8a8296d8

#: 123 Function Name: NtOpenProcessToken
Status: Hooked by "<unknown>" at address 0x8a877998

#: 125 Function Name: NtOpenSection
Status: Hooked by "<unknown>" at address 0x8a829558

#: 129 Function Name: NtOpenThreadToken
Status: Hooked by "<unknown>" at address 0x8a86ee30

#: 206 Function Name: NtResumeThread
Status: Hooked by "<unknown>" at address 0x8a8803e0

#: 213 Function Name: NtSetContextThread
Status: Hooked by "<unknown>" at address 0x8a857978

#: 228 Function Name: NtSetInformationProcess
Status: Hooked by "<unknown>" at address 0x8a86ef00

#: 229 Function Name: NtSetInformationThread
Status: Hooked by "<unknown>" at address 0x8a8578a8

#: 247 Function Name: NtSetValueKey
Status: Hooked by "C:\WINDOWS\system32\Drivers\SYMEVENT.SYS" at address 0xb01c28e0

#: 253 Function Name: NtSuspendProcess
Status: Hooked by "<unknown>" at address 0x8a829618

#: 254 Function Name: NtSuspendThread
Status: Hooked by "<unknown>" at address 0x8a8bccc8

#: 257 Function Name: NtTerminateProcess
Status: Hooked by "<unknown>" at address 0x8a809998

#: 258 Function Name: NtTerminateThread
Status: Hooked by "<unknown>" at address 0x8a8bcd88

#: 267 Function Name: NtUnmapViewOfSection
Status: Hooked by "<unknown>" at address 0x8a86efd0

#: 277 Function Name: NtWriteVirtualMemory
Status: Hooked by "<unknown>" at address 0x8a85aad0

==EOF==

#4 garmanma

garmanma

    Computer Masochist


  • Members
  • 27,809 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cleveland, Ohio
  • Local time:04:58 PM

Posted 28 November 2009 - 06:50 PM

Status: Hooked by "" at address 0x8a85aad0
Indicates problems. Most likely a rootkit infection


Now that you were successful in creating a Root Repeal log you need to post it in our HJT forum There they will help you with the removal through some custom scripts and programs that we cannot run here in this forum

First, try to run a DDS / HJT log as outlined in our preparation guide:
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/

If it won't run, don't worry, just give a brief description and tell them that this log was all you could get to run successfully

Post them here:
http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/

The HJT team is extremely busy, so be patient and good luck
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#5 MrSly

MrSly
  • Topic Starter

  • Members
  • 32 posts
  • OFFLINE
  •  
  • Local time:02:58 PM

Posted 29 November 2009 - 12:02 AM

Ok, I will do that. Thank you so much for your assistance! I really appreciate it.

#6 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
  • 36,963 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:04:58 PM

Posted 29 November 2009 - 05:45 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/274797/likely-rootkit-infection-per-garmanma/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users