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combo fix crashed


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#1 danmerc

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Posted 25 November 2009 - 10:48 AM

I ran combo fix in safe mode and I got a blue screen. I tried to run it again and it says I have an active file scanner and run at my own risk. I really was not having many problems with the computer I was just running this for procautions. so I just want to remove it but I have the following problem.

Combo fix created two folders on my C: drive.

One file is Combofix and the icon looks like the my computer icon. I am afraid to delete this file becuase underneath it is my c drive again even though the "folder" is on my c drive. really weird.

The other folder is named with a bunch of random names and numbers.

Can I delete these folders? Will I delete my C: drive?

I don't want to run combo fix again I am afraid it will do more harm than good at this point. I am running Norton IS 2009 and spybot teatimer on Windows XP media center SP3.

I am sorry about this I have some techs at work who run this and I did not know I could get into so much trouble. I actually work in IT and t still don't know what to do.

Please help

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#2 garmanma

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Posted 26 November 2009 - 09:30 PM

First try this

  • Click START then RUN
  • Now type Combofix /u in the runbox and click OK

  • Note: There's a space between Combofix and /
  • Posted Image
==========================
Next:

Download and Run OTCleanIt
This program will remove the tools you have used.
  • Download OTCleanIt by OldTimer to your desktop.
  • Double click OTCleanIt.exe to start the program.
  • Click the big CleanUp! button.
  • When asked if you want to proceed with the cleanup process, click Yes. Restart your computer when prompted.
Delete the file after use, if it did not delete itself.
Mark
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