Posted 25 November 2009 - 09:55 AM
Our system has picked up a virus the pops up Antivirus Plus and Advanced Virus Remover advertising and redirects internet requests. It does not allow access to Task Manager, will not allow any malware removal tools (that we have tried...MalwareBytes; a2Antivirus; SpySweeper) to load, nor can we run DDS or RootRepeal as requested by this Forum start-up. All give us a message that "The File is infected with a virus.) Task Manager is grayed out on the Windows Security screen, and can be brought back by TaskManagerFix, but will not execute. Also cannot start in SAFE mode, as we get a blue screen warning of virus infection. Running XP on a Dell. Can you suggest a path for us? Thank you!