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#1 sharpie

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Posted 25 November 2009 - 06:02 AM

moderator boopme asked me to post this log in this forum. here is a link to the thread that we have been working on and I hope that I am posting the right log. Thank you for all the help...http://www.bleepingcomputer.com/forums/t/269471/tried-lots-of-things-but-still-slow/




here is the log that I think boopme was talking about and thank you for time.

Process PID CPU Description Company Name
System Idle Process 0 89.39
Interrupts n/a Hardware Interrupts
DPCs n/a 3.03 Deferred Procedure Calls
System 4
smss.exe 572 Windows NT Session Manager Microsoft Corporation
csrss.exe 644 Client Server Runtime Process Microsoft Corporation
winlogon.exe 668 Windows NT Logon Application Microsoft Corporation
services.exe 716 3.03 Services and Controller app Microsoft Corporation
svchost.exe 884 Generic Host Process for Win32 Services Microsoft Corporation
unsecapp.exe 780 WMI Microsoft Corporation
wmiprvse.exe 1956 WMI Microsoft Corporation
svchost.exe 948 Generic Host Process for Win32 Services Microsoft Corporation
cmdagent.exe 984 COMODO Internet Security COMODO
svchost.exe 1044 Generic Host Process for Win32 Services Microsoft Corporation
wuauclt.exe 3868 Windows Update Microsoft Corporation
Smc.exe 1164 Sygate Agent Firewall Sygate Technologies, Inc.
svchost.exe 1332 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 1444 Generic Host Process for Win32 Services Microsoft Corporation
aswUpdSv.exe 1540 avast! Antivirus updating service ALWIL Software
AAWService.exe 1604 Ad-Aware Service Application Lavasoft
AAWTray.exe 3028 Ad-Aware Tray Application Lavasoft
ashServ.exe 1672 avast! antivirus service ALWIL Software
spoolsv.exe 1896 Spooler SubSystem App Microsoft Corporation
svchost.exe 1984 Generic Host Process for Win32 Services Microsoft Corporation
a2service.exe 2020 a-squared Service Emsi Software GmbH
AppleMobileDeviceService.exe 2044 Apple Mobile Device Service Apple Inc.
mDNSResponder.exe 184 Bonjour Service Apple Inc.
sp_rsser.exe 248 Spyware Terminator Realtime Shield Service Crawler.com
ashMaiSv.exe 1100 avast! e-Mail Scanner Service ALWIL Software
ashWebSv.exe 1280 avast! Web Scanner ALWIL Software
alg.exe 2128 Application Layer Gateway Service Microsoft Corporation
iPodService.exe 3240 iPodService Module Apple Inc.
lsass.exe 728 LSA Shell (Export Version) Microsoft Corporation
explorer.exe 1484 1.52 Windows Explorer Microsoft Corporation
smax4pnp.exe 2288 SMax4PNP MFC Application Analog Devices, Inc.
ashDisp.exe 2332 avast! service GUI component ALWIL Software
hkcmd.exe 2476 hkcmd Module Intel Corporation
igfxpers.exe 2488 persistence Module Intel Corporation
iTunesHelper.exe 2528 iTunesHelper Module Apple Inc.
ctfmon.exe 2592 CTF Loader Microsoft Corporation
SpywareTerminatorUpdate.exe 2692 Crawler Spyware Terminator Crawler.com
TeaTimer.exe 2736 System settings protector Safer-Networking Ltd.
SUPERAntiSpyware.exe 2756 SUPERAntiSpyware Application SUPERAntiSpyware.com
iexplore.exe 4072 Internet Explorer Microsoft Corporation
iexplore.exe 2792 Internet Explorer Microsoft Corporation
procexp.exe 1524 3.03 Sysinternals Process Explorer Sysinternals - www.sysinternals.com

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#2 Ken-in-West-Seattle

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Posted 25 November 2009 - 09:03 AM

Ok. I read the logs posted and it does indeed look like you are not infected.

You may have too many av and anti malware programs running at one time but I don't know if the effect of those would be a "slow computer" or not.

Let's start by looking at hardware. Can we assume this is a computer you own and can lay your hands on?

Will you share the model number or details of memory, processor, mainboard and cards? What method do you use to connect to the internet?

"Slow" is not a scientific term, it is a perception. Can you describe what activity seems slow to you ?
"All of them" is not an answer that will give any clues.

#3 sharpie

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Posted 25 November 2009 - 04:49 PM

it is mine and it is older, but it was just fine not too long ago. Its a dell dimension 3000 and the only thing i have changed is the harddrive.(i added a larger one) but everything else is the same. I am going through att and i have a highspeed connection connected by ethernet, but next week i am moving and someone is going to install a wireless card so i can get online at my new place. Thank you for taking some time to read the previous posts. also on my start up menu and on the bottom right hand side of the screen there are a few things on start up. I have tried using startup inspector, but i guess i don't know how to use it because it says that some items have been removed, but when i restart they are back again.
here they are:

avast on access scanner 7provider(s) total 6 running
spyware terminator update (which for some reason is always on even after updates)
sygate personal firewall
super anti-spyware 4.30
ad-aware
windows update(which for some rerason is always updating so i had to turn off automatic updates)
spybot search and destroy- resident
avast recovery database (vrdb) generator
volume.

Thank you for your time.

#4 Ken-in-West-Seattle

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Posted 25 November 2009 - 07:36 PM

ok, that's a start.
The spec page from the service manual for the 3000 is here:
http://support.dell.com/support/edocs/syst...s.htm#wp1075776
It shows the choices of processor run from p4 3.2 to celeron 2.8
These are slow by modern standards but not to bad for the times. If you experience freezes, stuttering sound or video, you can pull up task manager, go to processes, and click the top of the cpu column until the processes are in order of cpu usage. This can tell you if some single process is hogging the cpu.

This model did not ship with a full complement of memory unless it was ordered with it. Do you know how much ram you have? What your virtual memory settings are? Those can make a world of difference in speed of program execution.

Have you checked your dsl speed lately? Perceived speed issues while online can contribute to an overall feeling of "slow".
http://www.speakeasy.net/speedtest/

So I am guessing from your post that you feel the startup speed is an issue?
Actually uninstalling some of those items rather than blocking them from starting might be the next test.

#5 sharpie

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Posted 28 November 2009 - 08:03 PM

ok wich ones do you think i should delete? i have 512 ram and a celeron and i know it's not "moderen" but last month my computer was fast. i dont really have a problem with the internet and i dont know if i have already said this, but the computer is only slow sometimes. start up speed is not really an issue. its the start button on the bottom of the screen that gets delayed. the reason i thought my comp. was infected was because not too long ago i had no problems.

-thank you

also panda found 2 problems but stopped at 16% so i wasn't able to find out what they were and the programs that i posted earlier weren't able to pick them up they all came back 0 problems, but I dont know if panda is a better program...

Edited by sharpie, 28 November 2009 - 08:57 PM.





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