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Browser redirects, BSOD in safe mode


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5 replies to this topic

#1 kev6987

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Posted 25 November 2009 - 05:34 AM

Hello all,

This is my first post, so be gentle :thumbsup:

I'm troubleshooting someone else's computer, and I know it's infected with something, but I don't know what or how to get rid of it. This is an XP MCE box that has Trend Micro Client Server Security v3.6 installed.

Over the past couple of weeks, I've run the latest (and updated) Ad-Aware, Spybot, MBAM and AVG Free. All of these have found and removed one or more items, ranging from various trojans to tracking cookies (it's been awhile, so I can't remember the exact list of items that have been removed). I have run Symantec's Conficker removal program (out of desparation), but it showed clean. I've also run HJT and didn't notice anything obvious, but will hold off posting the logs until they are requested.

I know I still have something because some of the links in a Google search (such as "conficker removal") redirect to other pages, some containing China (.cn) addresses. I've tried killing processes that I don't recognize, and can eventually get the browsers to not redirect, but I'm unable to narrow down the exact process that's hijacking the browser. I also blue screen when attempting to boot into Safe Mode, and notice that WINWORD.EXE and EXCEL.EXE show up in the Task Manager list when starting up, but I see no reason for these programs to run.

I've basically run out of ideas, so any help would be greatly appreciated.

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#2 garmanma

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Posted 26 November 2009 - 09:16 PM

Welcome to BC

:inlove:
Update mbam and run a FULL scan
Please post the results
==================

:flowers:
We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

----------------------------------

Please note: If Rootrepeal fails to run, try this step: Click Settings - Options. Set the Disk Access slider to High

Also try: right-click on rootrepeal.exe and rename it to tatertot.scr

==============================

:thumbsup:
Please download Win32kDiag.exe by AD and save it to your desktop.
alternate download 1
alternate download 2
  • This tool will create a diagnostic report
  • Double-click on Win32kDiag.exe to run and let it finish.
  • When it states Finished! Press any key to exit..., press any key on your keyboard to close the program.
  • A file called Win32kDiag.txt should be created on your Desktop.
  • Open that file in Notepad and copy/paste the entire contents (from Starting up... to Finished! Press any key to exit...) in your next reply.
--------------------------------------


:trumpet: Go to Posted Image > Run..., then copy and paste this command into the open box: cmd
Click OK.
At the command prompt C:\>, copy and paste the following command and press Enter:
DIR /a/s %windir%\scecli.dll %windir%\netlogon.dll %windir%\eventlog.dll >Log.txt & START notepad Log.txt
A file called log.txt should be created on your Desktop.
Open that file and copy/paste the contents in your next reply.
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#3 kev6987

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Posted 28 November 2009 - 05:11 AM

Thanks for the reply, here is the information you requested. FYI, the problem(s) may no longer be present, as the browsers seem to be working now. I haven't tested safe-mode startup yet, as I'm doing things remotely right now.

Malwarebytes' Anti-Malware 1.41
Database version: 3246
Windows 5.1.2600 Service Pack 3

11/27/2009 10:47:06 PM
mbam-log-2009-11-27 (22-47-06).txt

Scan type: Full Scan (C:\|)
Objects scanned: 263706
Time elapsed: 1 hour(s), 50 minute(s), 30 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

----------------------------------------------------------------------------------

ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/11/27 22:53
Program Version: Version 1.3.5.0
Windows Version: Windows XP Media Center Edition SP3
==================================================

Drivers
-------------------
Name: dump_atapi.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys
Address: 0xAA31F000 Size: 98304 File Visible: No Signed: -
Status: -

Name: dump_WMILIB.SYS
Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS
Address: 0xF7B4E000 Size: 8192 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xA8A5E000 Size: 49152 File Visible: No Signed: -
Status: -

Hidden/Locked Files
-------------------
Path: C:\hiberfil.sys
Status: Locked to the Windows API!

Path: c:\documents and settings\mike\application

data\mozilla\firefox\profiles\h7kz7q3h.default\forecastfox\profiles.bak
Status: Size mismatch (API: 7700, Raw: 7701)

Path: C:\Documents and Settings\Mike\Application

Data\Mozilla\Firefox\Profiles\h7kz7q3h.default\forecastfox\profiles.xml
Status: Could not get file information (Error 0xc0000008)

==EOF==

----------------------------------------------------------------------------------

Running from: C:\Documents and Settings\Mike\My Documents\Downloads\Win32kDiag.exe
Log file at : C:\Documents and Settings\Mike\Desktop\Win32kDiag.txt
WARNING: Could not get backup privileges!
Searching 'C:\WINDOWS'...

Cannot access: C:\WINDOWS\Prefetch\layout.ini
[1] 2009-11-27 20:13:23 320214 C:\WINDOWS\Prefetch\layout.ini ()


Finished!

----------------------------------------------------------------------------------

Volume in drive C has no label.
Volume Serial Number is A43A-2C77

Directory of C:\WINDOWS\$NtServicePackUninstall$

08/10/2004 01:00 AM 180,224 scecli.dll

Directory of C:\WINDOWS\$NtServicePackUninstall$

08/10/2004 01:00 AM 407,040 netlogon.dll

Directory of C:\WINDOWS\$NtServicePackUninstall$

08/10/2004 01:00 AM 55,808 eventlog.dll
3 File(s) 643,072 bytes

Directory of C:\WINDOWS\ERDNT\cache

04/13/2008 02:12 PM 181,248 scecli.dll

Directory of C:\WINDOWS\ERDNT\cache

04/13/2008 02:12 PM 407,040 netlogon.dll

Directory of C:\WINDOWS\ERDNT\cache

04/13/2008 02:11 PM 56,320 eventlog.dll
3 File(s) 644,608 bytes

Directory of C:\WINDOWS\ServicePackFiles\i386

04/13/2008 02:12 PM 181,248 scecli.dll

Directory of C:\WINDOWS\ServicePackFiles\i386

04/13/2008 02:12 PM 407,040 netlogon.dll

Directory of C:\WINDOWS\ServicePackFiles\i386

04/13/2008 02:11 PM 56,320 eventlog.dll
3 File(s) 644,608 bytes

Directory of C:\WINDOWS\system32

04/13/2008 02:12 PM 181,248 scecli.dll

Directory of C:\WINDOWS\system32

04/13/2008 02:12 PM 407,040 netlogon.dll

Directory of C:\WINDOWS\system32

04/13/2008 02:11 PM 56,320 eventlog.dll
3 File(s) 644,608 bytes

Total Files Listed:
12 File(s) 2,576,896 bytes
0 Dir(s) 82,004,111,360 bytes free

#4 garmanma

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Posted 28 November 2009 - 07:45 PM

FYI, the problem(s) may no longer be present, as the browsers seem to be working now. I haven't tested safe-mode startup yet, as I'm doing things remotely right now.


Let me know how it's acting
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#5 kev6987

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Posted 02 December 2009 - 03:45 AM

Safe mode works now, and the browsers seem to be back to normal. Thanks for your help!

#6 garmanma

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Posted 02 December 2009 - 07:13 PM

If there are no longer signs of malware then please....

Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok"
  • Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" Tab.
  • Click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

Edited by garmanma, 02 December 2009 - 07:15 PM.

Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




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