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cant connect to internet


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#1 shashman

shashman

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Posted 24 November 2009 - 10:45 PM

Have a desktop computer, a gateway, running win vista. I am using an ethernet cable to hook it to the internet, but even though device manager shows an network driver, I cant connect to the internet. I went to the gateway website and downloaded the driver for the particular model. But for some reason it wont install, I get an error saying 'Intel proset devices not found on your system'

How can I get the intenet connection to work, it is cable internet, so no need of any password.

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#2 syscorpsecure

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Posted 25 November 2009 - 01:30 AM

Start small and work your way up:

Click Start and in the Search box, type cmd. When the item "cmd.exe" appears under "Programs" in the Start Menu, right click and choose "Run as Administrator"

When the User Account Control window appears asking you to allow cmd.exe to run, click "Continue"

When the command prompt appears, type ping localhost

If your network adapter has been installed correctly and TCP/IP is tied to it, you should see something like the following:

Microsoft Windows [Version 6.0.6002]
Copyright © 2006 Microsoft Corporation. All rights reserved.

D:\Windows\system32>ping localhost

Pinging [your computer name here] [::1] from ::1 with 32 bytes of data:
Reply from ::1: time<1ms
Reply from ::1: time<1ms
Reply from ::1: time<1ms
Reply from ::1: time=1ms

Ping statistics for ::1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 1ms, Average = 0ms

D:\Windows\system32>

If you get anything in the "Lost" category, we have more troubleshooting ahead.

Post your results back here.




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