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Unknown problem - major XP slow-down

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#1 h2-1


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Posted 24 November 2009 - 05:55 PM

I'm a bit rusty at this windows virus stuff so bear with me. A friend of mine's laptop failed to boot with missing or corrupted file windows/system32/config/system. After running chkdsk and rebooting a few times it magically booted, but then the desktop was running at around 5% normal speed. I've forgotten these types of issues since moving my clients to nod32 + firefox + training, but this is a nasty one that's more than I can fix I think.

I've done the basics so far: run spybot, found nothing, adaware, found nothing. She was running mcafee so I removed that because with it the system was literally unusable (like 5 minutes to open an app) with it running. I replaced it with avg, which found nothing. I also ran antivir, which found 2 trojans I believe, and cureit, which also found some trojans. I also tried nod32, which found nothing, and bitdefender online scan, which also came up clean.

<added>malware bytes showed and cleaned two registry malware items, logs below.
cureit found DSRIRREM.exe if I have it written down correctly, and removed it.

No popups or anything routine spyware/adware-like that appear, but when left alone, the system's hard disk is operating constantly. Also, system seems to be needing a lot more ram to run with nothing going on than I remember XP needing, but like I said, I'm a bit rusty on Windows problems.

Running the rkill.com utility makes the standard windows desktop run acceptably though still slow for an xp sp 3 dell pentium m 1.4 gig with 1/2 gig ram system. Because chkdsk found and fixed errors I debated if the cause might be hard disk damage (hitachi) but running hitachi hard disk tools from ultimate boot cd and seagate disktools (which showed warning of overheat of hard disk in past, but hitachi scan shows no such problem, so that might be a false report. But neither full scan shows any disk damage.

Also, to get things to run at all, safe mode actually was signficantly faster than standard windows mode, which along with rkill speeding things up, seems to suggest a rootkit of some type.

I've also run the microsoft rootkit tool, rootkit revealer, with no obvious positives.

Here's my current logs:

Hijack this:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:33:12 PM, on 11/24/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16915)
Boot mode: Normal

Running processes:
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\Program Files\AVG\AVG9\avgrsx.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\AVG\AVG9\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\Program Files\Intel\Wireless\Bin\ZcfgSvc.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\Logitech\Logitech WebCam Software\LWS.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Logitech\Logitech Vid\vid.exe
C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Lavasoft\Ad-Aware\Ad-Aware.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files\Mozilla Firefox\firefox.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.4.4525.1752\swg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_B7C5AC242193BB3E.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [LogitechQuickCamRibbon] "C:\Program Files\Logitech\Logitech WebCam Software\LWS.exe" /hide
O4 - HKLM\..\Run: [AVG9_TRAY] C:\PROGRA~1\AVG\AVG9\avgtray.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [AdobeUpdater] "C:\Program Files\Common Files\Adobe\Updater5\AdobeUpdater.exe"
O4 - HKCU\..\Run: [Logitech Vid] "C:\Program Files\Logitech\Logitech Vid\vid.exe" -bootmode
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {5D637FAD-E202-48D1-8F18-5B9C459BD1E3} (Image Uploader Control) - http://www.photogize.com/bponet/ImageUploader5.cab
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - http://wwwimages.adobe.com/www.adobe.com/p...obat/nos/gp.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab
O16 - DPF: {EDFCB7CB-942C-4822-AF14-F0B687409848} (Image Uploader Control) - http://www.photogize.com/bponet/ImageUploader4.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG Free WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgwdsvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: EvtEng - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: getPlusŪ Helper - NOS Microsystems Ltd. - C:\Program Files\NOS\bin\getPlus_HelperSvc.exe
O23 - Service: Google Update Service (gupdate1ca3973cd39e068) (gupdate1ca3973cd39e068) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: HBTRQNSACZZR - Sysinternals - www.sysinternals.com - C:\DOCUME~1\Alice\LOCALS~1\Temp\HBTRQNSACZZR.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
O23 - Service: McAfee Real-time Scanner (McShield) - Unknown owner - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe (file missing)
O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
O23 - Service: RegSrvc - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: WLANKEEPER - IntelŪ Corporation - C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe

End of file - 9715 bytes

malware bytes log:
Malwarebytes' Anti-Malware 1.41
Database version: 3221
Windows 5.1.2600 Service Pack 3

11/23/2009 11:41:43 PM
mbam-log-2009-11-23 (23-41-43).txt

Scan type: Full Scan (C:\|)
Objects scanned: 208722
Time elapsed: 1 hour(s), 16 minute(s), 19 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{2b96d5cc-c5b5-49a5-a69d-cc0a30f9028c} (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1d4db7d2-6ec9-47a3-bd87-1e41684e07bb} (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

panda online scan log - posted only because it suggested virtumonde infection
I ran the virtumonde cleanup procedures, both step one and two, and both came up clean and no other tool shows virtumonde infection, so I'm assuming false positive here. virtufix showed no infection.
ANALYSIS: 2009-11-23 12:24:40
Description Version Active Updated
AVG Anti-Virus Free 9.0 Yes Yes
Id Description Type Active Severity Disinfectable Disinfected Location
00145807 Cookie/Linksynergy TrackingCookie No 0 Yes No c:\documents and settings\luna\cookies\luna@linksynergy[1].txt
00145881 Cookie/NewMedia TrackingCookie No 0 Yes No c:\documents and settings\alice\cookies\alice@anm.co[1].txt
00167642 Cookie/Com.com TrackingCookie No 0 Yes No c:\documents and settings\alice\cookies\alice@com[1].txt
00167642 Cookie/Com.com TrackingCookie No 0 Yes No c:\documents and settings\luna\cookies\luna@com[1].txt
00167704 Cookie/Xiti TrackingCookie No 0 Yes No c:\documents and settings\luna\cookies\luna@xiti[1].txt
00167704 Cookie/Xiti TrackingCookie No 0 Yes No c:\documents and settings\alice\cookies\alice@xiti[1].txt
00167753 Cookie/Statcounter TrackingCookie No 0 Yes No c:\documents and settings\luna\cookies\luna@statcounter[1].txt
00168061 Cookie/Apmebf TrackingCookie No 0 Yes No c:\documents and settings\luna\cookies\luna@apmebf[1].txt
00168097 Cookie/BurstBeacon TrackingCookie No 0 Yes No c:\documents and settings\luna\cookies\luna@www.burstbeacon[1].txt
00168097 Cookie/BurstBeacon TrackingCookie No 0 Yes No c:\documents and settings\alice\cookies\alice@www.burstbeacon[2].txt
00168110 Cookie/Server.iad.Liveperson TrackingCookie No 0 Yes No c:\documents and settings\luna\cookies\luna@server.iad.liveperson[1].txt
00168110 Cookie/Server.iad.Liveperson TrackingCookie No 0 Yes No c:\documents and settings\alice\cookies\alice@server.iad.liveperson[2].txt
00168114 Cookie/onestat.com TrackingCookie No 0 Yes No c:\documents and settings\luna\cookies\luna@stat.onestat[2].txt
00168114 Cookie/onestat.com TrackingCookie No 0 Yes No c:\documents and settings\alice\cookies\alice@stat.onestat[2].txt
00170495 Cookie/PointRoll TrackingCookie No 0 Yes No c:\documents and settings\alice\cookies\alice@ads.pointroll[2].txt
00170495 Cookie/PointRoll TrackingCookie No 0 Yes No c:\documents and settings\luna\cookies\luna@ads.pointroll[1].txt
00170550 Cookie/Humanclick TrackingCookie No 0 Yes No c:\documents and settings\luna\cookies\luna@hc2.humanclick[2].txt
00171982 Cookie/QuestionMarket TrackingCookie No 0 Yes No c:\documents and settings\alice\cookies\alice@questionmarket[2].txt
00171982 Cookie/QuestionMarket TrackingCookie No 0 Yes No c:\documents and settings\luna\cookies\luna@questionmarket[2].txt
00187950 Cookie/bravenetA TrackingCookie No 0 Yes No c:\documents and settings\luna\cookies\luna@bravenet[1].txt
00194327 Cookie/Go TrackingCookie No 0 Yes No c:\documents and settings\luna\cookies\luna@go[2].txt
00207338 Cookie/Target TrackingCookie No 0 Yes No c:\documents and settings\alice\cookies\alice@target[2].txt
00207338 Cookie/Target TrackingCookie No 0 Yes No c:\documents and settings\luna\cookies\luna@target[1].txt
00966839 Spyware/Virtumonde Spyware No 1 Yes No c:\program files\viewpoint\viewpoint experience technology\newcomponents\swfview.dll
Sent Location
Id Severity Description

thanks for any insights you can provide.

objectively this system should be reinstalled because the windows slowdown is so extreme to make the system essentially unusable unless I am in safe mode or run rkill

thanks, Harald

Edited by h2-1, 24 November 2009 - 06:56 PM.

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#2 h2-1

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Posted 27 November 2009 - 04:07 PM

I decided to just reinstall, this machine is too much of a mess to trust that it's ever going to be cleaned, but this site is a nice resource anyway. Just posting so that any helpers can spend their time with active issues, not this one, unless someone sees a real red flag in the above data, then it would be nice to know just for kicks, but given this laptop was used by a teenager and has had trojans removed before there's little point in spending more time on this. Too bad I can't just pop Linux on this, ah well...

#3 garmanma


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Posted 27 November 2009 - 06:20 PM

Topic closed per OP's request
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why won't my laptop work?

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