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2 replies to this topic

#1 jcool8

jcool8

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Posted 24 November 2009 - 01:41 PM

Hello, My problem is that whenever I click on a link in google I am occasionally redirected to other sites, I tried to run Hijackthis and anti spyware problems like superantispyware but it says "windows cannot access the specified device path or file. You may not have appropriate permissions to access the item. windows cannot access the specified device path or file." I have downloaded many anti virus programs but nothing is working. I tried to follow the Prep Guide but was unable to get DDS to run. I run xp and I did get a log file from SYSTEM REPAIR ENGINEER, it is attached

Thanks

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#2 syler

syler

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Posted 29 November 2009 - 12:06 PM

Hello,

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and
we are trying our best to keep up.

My name is Syler and I will be helping you to solve your Malware issues. If you have since resolved your issues I would appreciate if you
would let me no so I can close this topic, if you still need help please let me no what issues you are still having, in your next reply.


Download and run Win32kDiag:
  • Download Win32kDiag from any of the following locations and save it to your Desktop.
  • Double-click Win32kDiag.exe to run Win32kDiag and let it finish.
  • Once it has finished, press any key to close the program.
  • It will create the file Win32kDiag.txt on your Desktop Copy and paste the contents in your next reply.

  • Download random's system information tool (RSIT) by random/random from here and save it to your desktop.
  • Double click on RSIT.exe to run RSIT.
  • Click Continue at the disclaimer screen.
  • Once it has finished, two logs will open. Please post the contents of both log.txt (<<will be maximized) and info.txt (<<will be minimized)
Then please post back here with the following:
  • Win32kDiag.txt
  • log.txt
  • info.txt
Thanks

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#3 syler

syler

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Posted 04 December 2009 - 01:59 PM

Due to the lack of feedback this Topic is closed.

If you need this topic reopened, please request this by sending me a PM
with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.

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