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computer powers up but nothing works


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#1 cowboys2006

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Posted 24 November 2009 - 01:15 PM

my computer turns on but it wont show anything on screen nor the power light turns on at all. i hear the fans running and everything else like its loading. when i put on the power button it wont turn the computer off even after pushing it for 1 min or so.

Can anyone please help me on this issue

thank you

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#2 techextreme

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Posted 24 November 2009 - 01:23 PM

Hello again cowboys2006. Is this the same Gateway computer we were working on before?
Techextreme

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#3 cowboys2006

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Posted 24 November 2009 - 01:24 PM

yes


starting to hate it but yes it is

#4 techextreme

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Posted 24 November 2009 - 01:26 PM

Have you tried resetting the CMOS as we discussed before?
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#5 cowboys2006

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Posted 24 November 2009 - 01:29 PM

yeah that was the 1st thing i did

now what happens is that i turn the computer on and i start to hear the fans. the power light doesnt turn on at all. when i push the button to turn it off it wont i have to unplug it to turn it of. the monitor stays on stand by

sorry i am trying to explain it as best as i can.

let me know if you have more questions

#6 techextreme

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Posted 24 November 2009 - 01:32 PM

When you reset the CMOS, did you return the jumper back to its original position as in the picture?

Posted Image
Techextreme

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-- Seneca

#7 cowboys2006

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Posted 24 November 2009 - 01:35 PM

yes

#8 techextreme

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Posted 24 November 2009 - 01:39 PM

Let's test something.

Once again reset the CMOS. Put the jumper on the 2 & 3 pins for 5 seconds, then remove it.

Do not put it back on Pins 1 & 2 but try booting the computer.

What happens when you try this?
Techextreme

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-- Seneca

#9 cowboys2006

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Posted 24 November 2009 - 01:44 PM

nothing happen it does the same thing now before the fans use to spin at a low rpm and how they are spining higher. i figured i will let you know about that. Also when i unplug it i push the power button to release any energy that it has left but nothing happens

#10 techextreme

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Posted 24 November 2009 - 01:49 PM

Ok. Put the jumper back on 1 & 2.

Try booting up again.
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-- Seneca

#11 cowboys2006

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Posted 24 November 2009 - 01:51 PM

ok nothing happen could it be that battery that its drained and it wont work?

i am currently using satellite internet and we are about to get a storm if i am not able to answer right away i will once the storm passes

thank you

#12 techextreme

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Posted 24 November 2009 - 01:59 PM

The motherboard will boot even if the battery is removed, but it will not hold the CMOS settings when the computer is turned off, so I am not suspecting the battery.

Have you had any storms lately with a large amount of lightning or possibly any power spikes?

Do you possibly have another power supply to test with?
Techextreme

"Admire those who attempt great things, even though they fail."

-- Seneca

#13 cowboys2006

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Posted 24 November 2009 - 02:03 PM

no storms at all just today now the one thing is that last night i was debating on turning the computer off just incase the problem was going to happen again. well thats what happen i turn it off and this morning when i turn it on thats what happen

I have another computer but its an older one from 2001 and this one is from last yr

#14 cowboys2006

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Posted 24 November 2009 - 02:04 PM

the other computer is an hp

#15 techextreme

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Posted 24 November 2009 - 02:15 PM

Do you have a surge suppressor that your Gateway is plugged into?

What Model HP?
Techextreme

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