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Please help Vista virus, cannot seem to get rid of it


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12 replies to this topic

#1 ThreeFingersDown

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Posted 24 November 2009 - 01:48 AM

Hi guys, this is my first post so in advance I'd like to thank you for any help you can provide.

I've had a virus for a couple days now and I've run every program I can find to get rid of it. Spyware Doctor, SuperAntiSpyware, Malwarebytes, Vipre, the list goes on and on. It runs better now, I'm able to log onto the internet but random clicks re-route me to adware sites. I don't know exactly what is wrong and can't seem to pin point it.

Can someone please help me out?

Thank you very much

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#2 figgis41

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Posted 24 November 2009 - 07:15 AM

hi,,,, seems like a hijacker in the browser,,,,
post your issues in the security section in the "am i infected" forum with all the relevant info on the issue and all you have done so far to rid your self of the nasty,,,, in the mean time download a program called ccleaner and run the cleaner part to flush out the browsers and temp files,,, this is only a mild cleaner and could miss it,,, but the security people will recommend a better one and guide you through its use,,, atf cleaner or something like that, i have not recommended atf cleaner as this tool is best used under guidance of an experienced member of the security forum and i have no experience with this tool ,,, be patient with them as they are very busy :thumbsup:
good luck.
Figgis,,,, LUFC

#3 ThreeFingersDown

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Posted 24 November 2009 - 12:04 PM

hi,,,, seems like a hijacker in the browser,,,,
post your issues in the security section in the "am i infected" forum with all the relevant info on the issue and all you have done so far to rid your self of the nasty,,,, in the mean time download a program called ccleaner and run the cleaner part to flush out the browsers and temp files,,, this is only a mild cleaner and could miss it,,, but the security people will recommend a better one and guide you through its use,,, atf cleaner or something like that, i have not recommended atf cleaner as this tool is best used under guidance of an experienced member of the security forum and i have no experience with this tool ,,, be patient with them as they are very busy :thumbsup:
good luck.


Two questions,
1. Should I re-post in the "I am infected" forum?
2. I ran ccleaner and there are 4 Internet Explorer files that cannot be deleted

I don't think that solved the problem, what now?

PS I just got a pop up from Vipre that stopped "tdlclk.dll" from opening. This file keeps popping up in my anti-virus, any idea what it can be?

Edited by ThreeFingersDown, 24 November 2009 - 12:06 PM.


#4 cod head

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Posted 24 November 2009 - 12:52 PM

hi...tdlclk.dll is part of the infection that is affecting your computer.It will be protecting itself from being deleted.You would be better of posting in the "I am infected"forum.

I think you have tried most normal modes of removal.You probaly need expert guidance now.Tell them what you tried to do for removal as figgis 41 suggested.Then they will know were you are up to.Also mention the tdlclk.dll as it may give them a idea of what virus you have.

#5 boopme

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Posted 24 November 2009 - 01:09 PM

Hello ThreeFingersDown
I have moved your topic to the Am I Infected forum from Vista..

I would like you to run MBAm,instuctions below.. Also it is important that you read read about this Alureon-EC -= tdlwsp.dll Rootkit.
Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.

alternate download link

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


IMPORTANT NOTE: tdlclk.dll is related to a nasty variant of the TDSSSERV rootkit component. Rootkits, backdoor Trojans, Botnets, and IRC Bots are very dangerous because they compromise system integrity by making changes that allow it to by used by the attacker for malicious purposes. Rootkits are used by Trojans to conceal its presence (hide from view) in order to prevent detection of an attacker's software and make removal more difficult. Many rootkits can hook into the Windows 32-bit kernel, and patch several APIs to hide new registry keys and files they install. They can disable your anti-virus and security tools to prevent detection and removal. Remote attackers use backdoors as a means of accessing and taking control of a computer that bypasses security mechanisms. This type of exploit allows them to steal sensitive information like passwords, personal and financial data which is send back to the hacker. To learn more about these types of infections, you can refer to:

What danger is presented by rootkits?
Rootkits and how to combat them
r00tkit Analysis: What Is A Rootkit

If your computer was used for online banking, has credit card information or other sensitive data on it, you should disconnect from the Internet until your system is cleaned. All passwords should be changed immediately to include those used for banking, email, eBay, paypal and online forums. You should consider them to be compromised and change each password using a clean computer, not the infected one. If not, an attacker may get the new passwords and transaction information. If using a router, you need to reset it with a strong logon/password so the malware cannot gain control before connect again. Banking and credit card institutions should be notified of the possible security breach. Because your computer was compromised please read:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
What Should I Do If I've Become A Victim Of Identity Theft?
Identity Theft Victims Guide - What to do


Although the infection has been identified and may be removed, your PC has likely been compromised and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume the computer is secure even if the malware appears to have been removed. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired so you can never be sure that you have completely removed a rootkit. The malware may leave so many remnants behind that security tools cannot find them. Tools that claim to be able to remove rootkits cannot guarantee that all traces of it will be removed. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, reformat and reinstall the OS. Please read:

When should I re-format? How should I reinstall?
Help: I Got Hacked. Now What Do I Do?
Where to draw the line? When to recommend a format and reinstall?


Should you decide not to follow that advice, we will do our best to help clean the computer of any infections but we cannot guarantee it to be trustworthy or that the removal will be successful. Some infections are difficult to remove completely because of their morphing characteristics which allows the malware to regenerate itself. Sometimes there is another hidden piece of malware which has not been detected by your security tools that protects malicious files and registry keys (which have been detected) so they cannot be permanently deleted. Disinfection will probably require the use of more powerful tools than we recommend in this forum. Before that can be done you will need you to create and post a DDS/HijackThis log for further investigation. Let me know how you wish to proceed.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 ThreeFingersDown

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Posted 24 November 2009 - 01:21 PM

Hi Boopme, thank you very much for your help.
Here is the Malwarebytes log file, although I should mention that I've been running this frequently over the past couple days and sometimes it finds stuff sometimes it doesn't.

I have older log files too if that would be helpful

--------------------------------------------------------------------------------------

Malwarebytes' Anti-Malware 1.41
Database version: 3009
Windows 6.0.6001 Service Pack 1

11/24/2009 1:19:20 PM
mbam-log-2009-11-24 (13-19-20).txt

Scan type: Quick Scan
Objects scanned: 96779
Time elapsed: 4 minute(s), 4 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Windows\System32\certstore.dat (Trojan.Agent) -> Quarantined and deleted successfully.
ssfully.

Edited by ThreeFingersDown, 24 November 2009 - 01:22 PM.


#7 ThreeFingersDown

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Posted 24 November 2009 - 06:59 PM

BUMP please?

#8 boopme

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Posted 24 November 2009 - 08:35 PM

It's the nature of this malware to rebuild itself.

Let's do 2 more scans. After which you should run another Vipre scan from safe mode.

First run part 1 of S!Ri's SmitfraudFix

Please download SmitfraudFix

Double-click SmitfraudFix.exe
Select option #1 - Search by typing 1 and press "Enter"; a text file will appear, which lists infected files (if present).
Please copy/paste the content of that report into your next reply.

Note : process.exe is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool"; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user.
http://www.beyondlogic.org/consulting/proc...processutil.htm



Next run ATF and SAS:
Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 MadMegs

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Posted 25 November 2009 - 09:10 AM

Another very useful tool you might try is A-Squared Anti-Malware, available at http://www.emsisoft.com/en/ .

Twice it has helped me get rid of nastiness that Malwarebytes (generally excellent) couldn't.

#10 ThreeFingersDown

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Posted 25 November 2009 - 12:01 PM

Ok this is the Smithfraud and Superantispyware logs. The Super didn't find anything, but my computer is still infected. Thank you so much for you help.


----------------------------------------------------------------------------------------------------


SmitFraudFix v2.424

Scan done at 23:37:44.55, Tue 11/24/2009
Run from C:\Users\Bill\Desktop\SmitfraudFix
OS: Microsoft Windows [Version 6.0.6001] - Windows_NT
The filesystem type is NTFS
Fix run in normal mode

Process

C:\Windows\system32\csrss.exe
C:\Windows\system32\wininit.exe
C:\Windows\system32\csrss.exe
C:\Windows\system32\services.exe
C:\Windows\system32\lsass.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\winlogon.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\AUDIODG.EXE
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Spyware Doctor\BDT\BDTUpdateService.exe
C:\Program Files\Digidesign\Drivers\MMERefresh.exe
C:\Program Files\M-Audio\M-Audio Series II MIDI\MA_CMIDI_Inst.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Windows\system32\PnkBstrA.exe
C:\Windows\system32\svchost.exe
C:\Windows\System32\WinService.exe
C:\Windows\system32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\ehome\ehtray.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Sunbelt Software\VIPRE\SBAMSvc.exe
C:\Program Files\Sunbelt Software\VIPRE\SBAMTray.exe
C:\Windows\System32\mobsync.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\cmd.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\wbem\wmiprvse.exe

hosts


C:\


C:\Windows


C:\Windows\system


C:\Windows\Web


C:\Windows\system32


C:\Windows\system32\LogFiles


C:\Users\Bill


C:\Users\Bill\AppData\Local\Temp


C:\Users\Bill\Application Data


Start Menu


C:\Users\Bill\FAVORI~1


Desktop


C:\Program Files


Corrupted keys


Desktop Components



o4Patch
!!!Attention, following keys are not inevitably infected!!!

o4Patch
Credits: Malware Analysis & Diagnostic
Code: S!Ri



IEDFix
!!!Attention, following keys are not inevitably infected!!!

IEDFix
Credits: Malware Analysis & Diagnostic
Code: S!Ri



Agent.OMZ.Fix
!!!Attention, following keys are not inevitably infected!!!

Agent.OMZ.Fix
Credits: Malware Analysis & Diagnostic
Code: S!Ri


VACFix
!!!Attention, following keys are not inevitably infected!!!

VACFix
Credits: Malware Analysis & Diagnostic
Code: S!Ri


404Fix
!!!Attention, following keys are not inevitably infected!!!

404Fix
Credits: Malware Analysis & Diagnostic
Code: S!Ri


Sharedtaskscheduler
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\SharedTaskScheduler]
"{E31004D1-A431-41B8-826F-E902F9D95C81}"="Windows DreamScene"

[HKEY_CLASSES_ROOT\CLSID\{E31004D1-A431-41B8-826F-E902F9D95C81}\InProcServer32]
@="%SystemRoot%\System32\DreamScene.dll"

[HKEY_LOCAL_MACHINE\Software\Classes\CLSID\{E31004D1-A431-41B8-826F-E902F9D95C81}\InProcServer32]
@="%SystemRoot%\System32\DreamScene.dll"



AppInit_DLLs
!!!Attention, following keys are not inevitably infected!!!

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]
"AppInit_DLLs"="rahuziti.dll "
"LoadAppInit_DLLs"=dword:00000001


Winlogon
!!!Attention, following keys are not inevitably infected!!!

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]
"Userinit"="C:\\Windows\\system32\\userinit.exe,"

RK

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]




DNS

HKLM\SYSTEM\CCS\Services\Tcpip\..\{2B5D0D45-C747-4D07-846F-9C09D26D2D56}: DhcpNameServer=167.206.245.130 167.206.245.129
HKLM\SYSTEM\CCS\Services\Tcpip\..\{87E1F10C-EB39-4CEF-8989-A645EA76C3F4}: DhcpNameServer=207.69.188.185 207.69.188.186 207.69.188.187
HKLM\SYSTEM\CCS\Services\Tcpip\..\{AAA4B848-E41C-4E2B-BC94-9003960D5169}: DhcpNameServer=167.206.245.19 167.206.245.83 167.206.245.20
HKLM\SYSTEM\CS1\Services\Tcpip\..\{2B5D0D45-C747-4D07-846F-9C09D26D2D56}: DhcpNameServer=167.206.245.130 167.206.245.129
HKLM\SYSTEM\CS1\Services\Tcpip\..\{87E1F10C-EB39-4CEF-8989-A645EA76C3F4}: DhcpNameServer=207.69.188.185 207.69.188.186 207.69.188.187
HKLM\SYSTEM\CS1\Services\Tcpip\..\{AAA4B848-E41C-4E2B-BC94-9003960D5169}: DhcpNameServer=167.206.245.19 167.206.245.83 167.206.245.20
HKLM\SYSTEM\CS2\Services\Tcpip\..\{2B5D0D45-C747-4D07-846F-9C09D26D2D56}: DhcpNameServer=167.206.245.130 167.206.245.129
HKLM\SYSTEM\CS2\Services\Tcpip\..\{87E1F10C-EB39-4CEF-8989-A645EA76C3F4}: DhcpNameServer=207.69.188.185 207.69.188.186 207.69.188.187
HKLM\SYSTEM\CS2\Services\Tcpip\..\{AAA4B848-E41C-4E2B-BC94-9003960D5169}: DhcpNameServer=167.206.245.19 167.206.245.83 167.206.245.20
HKLM\SYSTEM\CCS\Services\Tcpip\Parameters: DhcpNameServer=207.69.188.185 207.69.188.186 207.69.188.187
HKLM\SYSTEM\CS1\Services\Tcpip\Parameters: DhcpNameServer=207.69.188.185 207.69.188.186 207.69.188.187
HKLM\SYSTEM\CS2\Services\Tcpip\Parameters: DhcpNameServer=207.69.188.185 207.69.188.186 207.69.188.187


Scanning for wininet.dll infection


End

------------------------------------

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 11/25/2009 at 11:39 AM

Application Version : 4.30.1004

Core Rules Database Version : 4310
Trace Rules Database Version: 2175

Scan type : Complete Scan
Total Scan Time : 00:26:18

Memory items scanned : 341
Memory threats detected : 0
Registry items scanned : 6511
Registry threats detected : 0
File items scanned : 26695
File threats detected : 0

#11 boopme

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Posted 25 November 2009 - 12:55 PM

It appears the tdlwsp.dll Rootkit is still morphing.. We will need stronger tools and a script to fix this safely.

You will need to run HJT/DDS.
Please follow this guide. Preparation Guide For Use Before Using Hijackthis. Then go here HijackThis Logs and Virus/Trojan/Spyware/Malware Removal ,click New Topic,give it a relevant Title and post that complete log.

Let me know if it went OK.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 ThreeFingersDown

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Posted 25 November 2009 - 03:09 PM

Ahhh, thank you very much for your help. I'm going to try this after work tonight.

#13 Orange Blossom

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Posted 28 November 2009 - 05:48 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/274661/tdlclkdll-trojanwin32tdssaalc-rootkit-keeps-coming-back/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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