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Blue Screen. Help!


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#1 pghdesigner

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Posted 24 November 2009 - 12:20 AM

Hi. I restored my computer to the factory settings today and was loading everything back onto my computer including all the Windows Updates. I have XP Media Center Edition (SP3). The only programs (besides Windows Updates) I installed were Firefox and Kaspersky Anti-virus. I went to install the Adobe suite but each time I do the blue screen pops up and my computer restarts. The blue screen really isn't telling me much. It told me to check my drivers and as of now they're all up to date. It also said to check the hardware vendor for any BIOS updates. (I don't know how to do that.) I wrote down the Technical Information number and it's STOP: 0x00000076. Other than that I'm kind of left not knowing what to do.

Does anyone have a clue of what I should do next? I need the Adobe suite on there.. I'm a web designer.. It's sort of helpful to have. ha.
So you know, the system is a Dell XPS, about 3 years old. I have more than enough space to handle the suite and the memory is good too. Hopefully someone can help.


Thanks for reading!
Take care,
Liz

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#2 Budapest

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Posted 24 November 2009 - 12:43 AM

This might be of some help:

http://support.microsoft.com/?kbid=825760&sd=RMVP
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 pghdesigner

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Posted 24 November 2009 - 11:53 AM

I'll try it out and see if it works. I appreciate it.

Liz




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