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how to do system restore


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#1 naijafootballer

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Posted 23 November 2009 - 11:02 PM

I got a virus that wont let me run malewarebytes of spybot search and destroy and i just want to get rid of all my files. i cant do system restore because i dont have the disk. Also my computer doesnt start up in safe mode for some reason. is there a way i can just get rid of all my programs and files without using a disk?

when i try to do system restore i get this message

"system restore has been turned of by group policy" I've tried to right click my computer then right click properties then system restore tab but the system restore tab is no where to be found...

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#2 hamluis

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Posted 24 November 2009 - 06:49 AM

System manufacturer and model?

Louis

#3 naijafootballer

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Posted 24 November 2009 - 09:32 PM

ibm. not to sure about model i have the name if u want it

i mean computer name

#4 Ken-in-West-Seattle

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Posted 25 November 2009 - 08:41 AM

Is it a laptop or a desktop.

Does it have a brand or is it built from parts by someone or a local retailer?

System restore being unavailable just means the internal xp restore points are unavailable for various reasons. If you are part of a corporate network, talk to your admin. If you are a home user, the message could indicate software/OS damage or selfdefense by a rootkit, trojan or virus.

Do you have a XP license sticker on the computer? That can sometimes give a clue as to what you will need to do a reinstall or "system recovery".
Every laptop has a sticker with part number, serial number, model number and/or service tag. Any of those should be able to be put into google and get details of your system.

There are thousands of different computer systems out there and there is no way you should take blanket advice based on conjecture when detailed advice can be yours if you do a little detective work.

#5 naijafootballer

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Posted 25 November 2009 - 08:57 AM

computer name: ibm-gu8ocxb9guk

its a desktop running windows xp

i am a home user and i am the admin

i have an xp license sticker with the product key and the number 32P4414 at the top

#6 Ken-in-West-Seattle

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Posted 25 November 2009 - 11:52 AM

ok.
the computer name is useless. That is a randomly generated series of letters and numbers used to differentiate that install of xp from several hundred others. Useful in a corporate environment, but not helpful to home users. I always change the name to something else on install so I can keep track of which machine is which on my network.

The number on the tag is indeed an IBM part number. It is the part number of an ibm thinkpad laptop. The number is also associated with the IBM part number that is listed as "32P4414-06, Windows XP Pro COA License Sticker "

The license key might be an oem issued under a large volume license to a corporation which was not too picky about which machine got which sticker.

Did you get the system at an auction or surplus sale? I am not sure where a legal copy of the media that goes with that key number might be located.

If it is an actual IBM hardware desktop, there has to be a model number on it somewhere.
Go to this page:
http://www-307.ibm.com/pc/support/site.wss/MIGR-49QTT6.html

and look for " ThinkCentre, NetVista, Value Line, and other desktops "

#7 naijafootballer

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Posted 25 November 2009 - 01:17 PM

type: 6792-LFU
S/N: KA1PCGF


also i'm almost certain that system restore was turned off by the virus

#8 hamluis

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Posted 25 November 2009 - 01:37 PM

NetVista M41- P4 1.8GHz/256KB, 512MB, 40GB, 1.44, 48-52X, Intel 10/100.

http://www-307.ibm.com/pc/support/site.wss...ocid=MIGR-39548

http://www-307.ibm.com/pc/support/site.wss/MIGR-4UFUYK.html

Louis

#9 naijafootballer

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Posted 25 November 2009 - 02:11 PM

ok i did a full recovery and its installing windows right now the product key is on the side of the computer so hopefully its the right one i'll wait and get back to you when it finishes

#10 Ken-in-West-Seattle

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Posted 25 November 2009 - 02:35 PM

--------------------------------------
http://www-307.ibm.com/pc/support/site.wss...p;validate=true

Product support

Product: NetVista personal computer 6792-LFU [change]
Operating system: Windows XP [change]

Original description: Intel Pentium 4 1.8GHz (256KB), 256MB, 40GB 7200RPM IDE HDD, PCI Desktop (4x4), nVidia Vanta 16MB 4X AGP, 48x CD-ROM, Intel 10/100 Ethernet, Windows XP Pro

Users guide
http://download.lenovo.com/ibmdl/pub/pc/pc...sta/25p4024.pdf
Recovery cd users guide:
http://download.lenovo.com/ibmdl/pub/pc/pc...pdf/01r8023.pdf
Place to order recovery cd (if they will let you)and details on using the recovery partition you may or may not have on your computer.

http://www-307.ibm.com/pc/support/site.wss...cid=MIGR-4M7HWZ

Mentions of the recovery image strategy used on IBM computers prior to 2004 (which this appears to be)
http://www.thinkwiki.org/wiki/Hidden_Protected_Area
http://www-307.ibm.com/pc/support/site.wss/MIGR-51248.html

BTW: you can replace this unit for about 375.00 or less or build one with 10 times the power for about the same amount.

You can also buy a windows xp home or pro on craigslist, often with sticker, and some retailers still sell them.
With a retail cd you should be able to reformat and reload with no problem. You may have to download drivers from the lenovo driver page and burn to cd before you nuke the drive.

#11 naijafootballer

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Posted 25 November 2009 - 04:14 PM

yea i know the computer's old i usually just use it for downloading music though and i don't have 375 to spend lol. but it works great now it runs alot faster with all the useless junk off and i got firefox and malewarebytes. i'm getting microsoft xp sp3 as we speak so i just have to tweak a few things and copy the music off my ipod and i'm good to go thanks to both of you guys for all your help i'm open to any suggestions

#12 hamluis

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Posted 25 November 2009 - 04:59 PM

Enjoy, post back if you run into problems...happy computing :thumbsup:.

Louis




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