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Unknown Infection, Root Repeal will not run


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2 replies to this topic

#1 woa100

woa100

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Posted 23 November 2009 - 09:50 PM

Hi!

My computer has been showing some strange symptoms. First, programs like Adobe InDesign and Illustrator crash when I try to open them (whereas other programs like iTunes run like normal). Second, I can only access certain websites through Firefox and Internet Explorer. Typing in some URLs results in an "Address Not Found" page load error (in Firefox) or an "Internet Explorer can not display the webpage" screen (in Internet Explorer). I ran a full system scan with AVG Free and a bootup scan with Avast but neither program found any virus or malware. I have attached my DDS log, but when I tried to run Root Repeal, the program crashed.

I would greatly appreciate any help!

Thanks a million,
Willem


DDS (Ver_09-11-24.01) - NTFSx86
Run by Willem at 20:54:03.31 on 23/11/2009
Internet Explorer: 7.0.6000.16916
Microsoft® Windows Vista™ Home Premium 6.0.6000.0.1252.2.1033.18.3061.1427 [GMT -4.5:30]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}
AV: avast! antivirus 4.8.1356 [VPS 091123-1] *On-access scanning enabled* (Updated) {7591DB91-41F0-48A3-B128-1A293FD8233D}
SP: AVG Anti-Virus Free *enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
SP: avast! antivirus 4.8.1356 [VPS 091123-1] *enabled* (Updated) {7591DB91-41F0-48A3-B128-1A293FD8233D}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\WLTRYSVC.EXE
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\bcmwltry.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\aestsrv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\DellTPad\Apoint.exe
C:\Windows\OEM02Mon.exe
C:\Program Files\Sigmatel\C-Major Audio\WDM\sttray.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Windows\system32\STacSV.exe
C:\Windows\System32\WLTRAY.EXE
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Dell\MediaDirect\PCMService.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\PowerISO\PWRISOVM.EXE
C:\Program Files\Winamp\winampa.exe
C:\Program Files\Adobe\Acrobat 9.0\Acrobat\acrotray.exe
C:\Program Files\AVG\AVG8\avgtray.exe
C:\Program Files\Alwil Software\Avast4\ashDisp.exe
C:\Users\Willem\Program Files\DNA\btdna.exe
C:\Program Files\DAEMON Tools Lite\daemon.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Windows\system32\conime.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\Internet Explorer\ieuser.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Windows\system32\NOTEPAD.EXE
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\Skype\Plugin Manager\skypePM.exe
C:\Program Files\Creative Live! Cam\VideoFX\StartFX.exe
C:\Users\Willem\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=0080402
uInternet Settings,ProxyOverride = *.local
uURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
uURLSearchHooks: H - No File
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Skype add-on (mastermind): {22bf413b-c6d2-4d91-82a9-a0f997ba588c} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0\bin\ssv.dll
BHO: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
BHO: SnapFlash Class: {a44cbb0b-c77d-4bf5-87cc-b4ee79ad1b7e} - c:\program files\common files\justdo\Jd2002.dll
BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.1.1309.3572\swg.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\dell\bae\BAE.dll
BHO: SmartSelect Class: {f4971ee7-daa0-4053-9964-665d8ee6a077} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
TB: DAEMON Tools Toolbar: {32099aac-c132-4136-9e9a-4e364a424e17} - c:\program files\daemon tools toolbar\DTToolbar.dll
TB: AVG Security Toolbar: {ccc7a320-b3ca-4199-b1a6-9f516dd69829} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
uRun: [BitTorrent DNA] "c:\users\willem\program files\dna\btdna.exe"
uRun: [DAEMON Tools Lite] "c:\program files\daemon tools lite\daemon.exe" -autorun
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [Apoint] c:\program files\delltpad\Apoint.exe
mRun: [OEM02Mon.exe] c:\windows\OEM02Mon.exe
mRun: [SigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\sttray.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [DELL Webcam Manager] "c:\program files\dell\dell webcam manager\DellWMgr.exe" /s
mRun: [IAAnotif] "c:\program files\intel\intel matrix storage manager\Iaanotif.exe"
mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
mRun: [dscactivate] "c:\program files\dell support center\gs_agent\custom\dsca.exe"
mRun: [PCMService] "c:\program files\dell\mediadirect\PCMService.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [PWRISOVM.EXE] c:\program files\poweriso\PWRISOVM.EXE
mRun: [WinampAgent] "c:\program files\winamp\winampa.exe"
mRun: [Adobe Acrobat Speed Launcher] "c:\program files\adobe\acrobat 9.0\acrobat\Acrobat_sl.exe"
mRun: [Acrobat Assistant 8.0] "c:\program files\adobe\acrobat 9.0\acrobat\Acrotray.exe"
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
mRun: [avast!] c:\progra~1\alwils~1\avast4\ashDisp.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\quickset.lnk - c:\program files\dell\quickset\quickset.exe
IE: Append Link Target to Existing PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Append to Existing PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert Link Target to Adobe PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert to Adobe PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIECapture.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: Save Flash with Flash Catcher - c:\program files\common files\justdo\IECatcher.DLL/FlashCatcher.htm
IE: {90BAE0EF-F4BF-4FAC-B2EC-2C725C34AF12} - res://c:\program files\common files\justdo\IECatcher.DLL/FlashCatcher.htm
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0\bin\npjpi160.dll
IE: {5067A26B-1337-4436-8AFE-EE169C2DA79F} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
IE: {77BF5300-1474-4EC7-9980-D32B190E9B07} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
DPF: {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: igfxcui - igfxdev.dll
AppInit_DLLs: c:\progra~1\google\google~2\googledesktopnetwork3.dll,c:\windows\system32\acaptuser32.dll,avgrsstx.dll

================= FIREFOX ===================

FF - ProfilePath - c:\users\willem\appdata\roaming\mozilla\firefox\profiles\e3kkq170.default\
FF - prefs.js: browser.search.selectedEngine - Google
FF - component: c:\program files\avg\avg8\toolbar\firefox\avg@igeared\components\IGeared_tavgp_xputils2.dll
FF - component: c:\program files\avg\avg8\toolbar\firefox\avg@igeared\components\IGeared_tavgp_xputils3.dll
FF - component: c:\program files\avg\avg8\toolbar\firefox\avg@igeared\components\IGeared_tavgp_xputils35.dll
FF - component: c:\program files\avg\avg8\toolbar\firefox\avg@igeared\components\xpavgtbapi.dll
FF - component: c:\program files\mozilla firefox\components\GoogleDesktopMozilla.dll
FF - plugin: c:\program files\google\google updater\2.4.1536.6592\npCIDetect13.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjava11.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjava12.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjava13.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjava14.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjava32.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjpi160.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npoji610.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npbittorrent.dll
FF - plugin: c:\program files\mozilla firefox\plugins\NPTURNMED.dll
FF - plugin: c:\users\willem\program files\dna\plugins\npbtdna.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\

============= SERVICES / DRIVERS ===============

R1 aswSP;avast! Self Protection;c:\windows\system32\drivers\aswSP.sys [2009-11-23 114768]
R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2009-9-20 335240]
R1 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2009-9-20 108552]
R2 AESTFilters;Andrea ST Filters Service;c:\windows\system32\AEstSrv.exe [2008-4-2 73728]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2009-11-23 20560]
R2 aswMonFlt;aswMonFlt;c:\windows\system32\drivers\aswMonFlt.sys [2009-11-23 53328]
R2 avg8emc;AVG Free8 E-mail Scanner;c:\progra~1\avg\avg8\avgemc.exe [2009-9-20 908056]
R2 avg8wd;AVG Free8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2009-9-20 297752]
R3 IntcHdmiAddService;Intel® High Definition Audio HDMI Service;c:\windows\system32\drivers\IntcHdmi.sys [2008-4-2 111616]
R3 OEM02Dev;Creative Camera OEM002 Driver;c:\windows\system32\drivers\OEM02Dev.sys [2008-4-2 235520]
R3 OEM02Vfx;Creative Camera OEM002 Video VFX Driver;c:\windows\system32\drivers\OEM02Vfx.sys [2008-4-2 7424]
S3 GoogleDesktopManager-061008-081103;Google Desktop Manager 5.7.806.10245;c:\program files\google\google desktop search\GoogleDesktop.exe [2008-4-2 29744]

=============== Created Last 30 ================

2009-11-24 00:41:47 0 d-----w- c:\program files\Trend Micro
2009-11-23 22:10:01 53328 ----a-w- c:\windows\system32\drivers\aswMonFlt.sys
2009-11-23 19:28:25 0 d-sh--w- C:\found.001
2009-11-12 18:13:00 321536 ----a-w- c:\windows\system32\WSDApi.dll
2009-11-12 18:12:55 2031104 ----a-w- c:\windows\system32\win32k.sys
2009-11-03 23:31:48 0 d-----w- c:\program files\Western Digital
2009-11-03 22:55:27 2421760 ----a-w- c:\windows\system32\wucltux.dll
2009-11-03 22:54:47 87552 ----a-w- c:\windows\system32\wudriver.dll
2009-11-03 22:54:12 33792 ----a-w- c:\windows\system32\wuapp.exe
2009-11-03 22:54:12 171608 ----a-w- c:\windows\system32\wuwebv.dll
2009-11-03 01:16:27 1383424 ----a-w- c:\windows\system32\mshtml.tlb
2009-10-28 15:18:25 311296 ----a-w- c:\windows\system32\unregmp2.exe
2009-10-28 15:18:24 7680 ----a-w- c:\windows\system32\spwmp.dll
2009-10-28 15:18:24 4096 ----a-w- c:\windows\system32\msdxm.ocx
2009-10-28 15:18:24 4096 ----a-w- c:\windows\system32\dxmasf.dll
2009-10-28 15:18:23 8147968 ----a-w- c:\windows\system32\wmploc.DLL

==================== Find3M ====================

2009-11-03 01:12:06 195456 ------w- c:\windows\system32\MpSigStub.exe
2009-09-20 23:41:46 11952 ----a-w- c:\windows\system32\avgrsstx.dll
2009-09-20 23:34:05 86016 ----a-w- c:\windows\inf\infstrng.dat
2009-09-20 23:34:05 86016 ----a-w- c:\windows\inf\infstor.dat
2009-09-20 23:34:05 51200 ----a-w- c:\windows\inf\infpub.dat
2009-09-10 17:38:29 216576 ----a-w- c:\windows\system32\msv1_0.dll
2009-09-04 12:38:11 60928 ----a-w- c:\windows\system32\msasn1.dll
2009-08-31 15:16:28 428032 ----a-w- c:\windows\system32\EncDec.dll
2009-08-31 14:21:00 292352 ----a-w- c:\windows\system32\psisdecd.dll
2009-08-31 14:18:42 1244672 ----a-w- c:\windows\system32\mcmde.dll
2009-08-30 00:27:57 93096 ----a-w- c:\windows\fonts\HelveticaNeueLTCom-Ex.ttf
2009-08-30 00:27:57 89160 ----a-w- c:\windows\fonts\HelveticaNeueLTCom-ExO.ttf
2009-08-30 00:27:56 28780 ----a-w- c:\windows\fonts\HelveticaLTStd-Light.otf
2009-08-30 00:27:56 21420 ----a-w- c:\windows\fonts\HelveticaLTStd-FractionBold.otf
2009-08-30 00:27:48 30920 ----a-w- c:\windows\fonts\HelveticaLTStd-BoldCond.otf
2009-08-30 00:27:44 33872 ----a-w- c:\windows\fonts\HelveticaRoundedLTStd-BdO.otf
2009-08-30 00:27:38 94720 ----a-w- c:\windows\fonts\HelveticaNeueLTCom-MdEx.ttf
2009-08-29 03:41:42 1686528 ----a-w- c:\windows\system32\gameux.dll
2009-08-29 03:40:31 28672 ----a-w- c:\windows\system32\Apphlpdm.dll
2009-08-28 23:31:54 4247552 ----a-w- c:\windows\system32\GameUXLegacyGDFs.dll
2009-08-27 14:02:34 832512 ----a-w- c:\windows\system32\wininet.dll
2009-08-27 13:57:38 56320 ----a-w- c:\windows\system32\iesetup.dll
2009-08-27 13:57:36 78336 ----a-w- c:\windows\system32\ieencode.dll
2009-08-27 13:56:05 72704 ----a-w- c:\windows\system32\admparse.dll
2009-08-27 11:24:10 26624 ----a-w- c:\windows\system32\ieUnatt.exe
2009-08-27 09:51:45 48128 ----a-w- c:\windows\system32\mshtmler.dll
2008-12-18 00:43:24 174 --sha-w- c:\program files\desktop.ini
2008-06-12 08:09:02 665600 ----a-w- c:\windows\inf\drvindex.dat
2008-05-20 18:54:18 604 ---ha-w- c:\program files\STLL Notifier
2006-11-02 12:42:02 30674 ----a-w- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 12:42:02 30674 ----a-w- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 12:42:02 287440 ----a-w- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 12:42:02 287440 ----a-w- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfc.dat
2003-09-16 05:19:48 99544 ----a-w- c:\windows\inf\virprn.exe
2003-09-16 05:19:48 18950 ----a-w- c:\windows\inf\virpntd.dll
2003-09-16 05:19:48 10240 ----a-w- c:\windows\inf\virport.dll
2003-09-16 05:19:46 90624 ----a-w- c:\windows\inf\prtproc.dll
2009-08-10 23:00:27 32768 --sha-w- c:\windows\system32\config\systemprofile\appdata\local\microsoft\windows\history\history.ie5\mshist012009081020090811\index.dat
2009-08-12 00:21:41 32768 --sha-w- c:\windows\system32\config\systemprofile\appdata\local\microsoft\windows\history\history.ie5\mshist012009081120090812\index.dat
2009-08-17 02:53:31 32768 --sha-w- c:\windows\system32\config\systemprofile\appdata\local\microsoft\windows\history\history.ie5\mshist012009081620090817\index.dat
2008-04-02 22:27:27 8192 --sha-w- c:\windows\users\default\NTUSER.DAT

============= FINISH: 20:55:30.98 ===============

Attached Files



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#2 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
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  • Local time:10:06 PM

Posted 29 November 2009 - 08:43 AM

Hello ,
And :( to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.

You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
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If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

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Please be patient and I'd be grateful if you would note the following
  • The cleaning process is not instant. DDS logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new DDS log
  • GMER log


Please give me some time to review your logs and take the steps necessary with you to get your machine back in working order clean and free of malware.

Thanks and again sorry for the delay
.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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Malware analyst @ Emsisoft


#3 Elise

Elise

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Posted 06 December 2009 - 08:11 AM

Due to lack of feedback, this topic is now closed.

If you are the original topic starter and you need this topic to be re-opened, please send me a PM.

Everyone else, please start a new topic.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft





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