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#1 mfrogers

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Posted 23 November 2009 - 03:41 PM

Help, I am having a problem with search selections. When I select an item listed in the search (using either google or bing) I am being re-directed to two or three sites before I can access the correct one. I have run Malware and not finding anything and now have run a Hijackthis log after reading up on this site. Is there someone with this experience that can help me clear this up.

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#2 boopme

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Posted 23 November 2009 - 03:44 PM

Hello and welcome. i am moving this from XP to the Am I Infected forum...

Please post the MBAM Malwarebytes log.. If needed we'll ask for the HJT log.

The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.


Next run ATF and SAS:
Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.
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#3 mfrogers

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Posted 23 November 2009 - 04:03 PM

Boopme, sorry for the posting mistake.
The mbam log is below, I thought I would post it while I perform the other suggested tasks,
Thanks for you help:

Malwarebytes' Anti-Malware 1.41
Database version: 3217
Windows 5.1.2600 Service Pack 3

11/23/2009 12:45:49 PM
mbam-log-2009-11-23 (12-45-49).txt

Scan type: Full Scan (C:\|D:\|P:\|)
Objects scanned: 228170
Time elapsed: 1 hour(s), 5 minute(s), 5 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 mfrogers

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Posted 23 November 2009 - 04:29 PM

Boopme, I got as far as re-booting and get the screen that allows safe mode selection, however when I arrow up to it and enter, I get a blue screen indicating my computer was shut down to protect it from a problem.
I can boot up in regular mode but for some reason not in safe mode.
So I have the recommended software loaded but cannot get to them in safe mode. Suggestions from here? Should I run ATF-Cleaner from regular mode?
The blue screen also contains a Stop message as follows:
STOP: 0X0000007E (0X0000005, 0X80537009, 0XF79AA3E0, 0XF79AA0DC)

I also have an external drive connected to my notebook so I disconnected it and tried to re-boot again in safe mode without success, the same blue screen with the same STOP message.
Any ideas how to get around this or should I continue your fix suggestions in regular mode.
Thanks,

Edited by mfrogers, 23 November 2009 - 05:24 PM.


#5 boopme

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Posted 23 November 2009 - 09:02 PM

Hi, Possibly the malware it is starting to become common.. yes run in Normal,. But run this first as it will slap that malware ,just in case.


Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
You will need to run the application again if rebooting the computer occurs along the way.
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#6 mfrogers

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Posted 24 November 2009 - 09:40 AM

OK, I ran Rkill and it worked as you described using the first link.
I am going to run the ATF and follow up with the instructions you provided earlier. I will run this in normal mode. I will respond as soon as done.
Thanks,

#7 mfrogers

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Posted 24 November 2009 - 11:41 AM

OK
I ran the ATF and SUPER as directed and SUPER has 16 items quarrantined. Upon being asked to re-boot I said yes. Upon reboot in normal mode I am getting the blue STOP screen with the following errors:
0X0000007E (0XC0000005, 0X86F42C21, 0XF795FC44, 0XF795F940)
So I tried to re-boot and same message. Then I tried to re-boot in safe mode and same STOP message I described above when trying to re-boot in safe mode.
Tried to re-boot in last configuration that worked and same STOP message as trying to boot in normal mode.
Can't boot up at all, now what do I do???
I am working from a different computer and will monitor for reply.

#8 boopme

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Posted 24 November 2009 - 12:08 PM

Getting assistance back shortly.
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#9 quietman7

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Posted 24 November 2009 - 01:03 PM

Crashes (BSOD), unexpected shutdowns, sudden freezing, random restarting, and booting problems during or after running anti-malware scanners can be symptomatic of a variety of things to include problems encountered with certain types of files (.exe, .dll, .sys, .cab, archived, compressed, packed, etc) that are being scanned. Crashes can also be symptomatic of hardware/software issues, overheating caused by a failed processor fan, bad memory (RAM), failing or underpowered power supply, CPU overheating, motherboard, video card, faulty or unsigned device drivers, CMOS battery going bad, BIOS and firmware problems, dirty hardware components, programs hanging or unresponsive in the background, and even malware. Since some rootkits can trigger BSODs, shutdowns and various stop error/shutdown messages you may or may not be dealing with multiple issues which are not all malware related. Troubleshooting for these kinds of issues can be arduous and time consuming. There are no shortcuts.

When researching this error, it is usually seen after upgrading but the info provided by Microsoft gives some info as to what you may be dealing with.

This issue might occur if a system thread generates an exception that the error handler does not catch. This exception can be caused by any of the following:

* If this issue occurs after the first restart during Windows Setup or after Setup is complete, the computer might not have sufficient hard disk space to run Windows XP.
* The computer BIOS might be incompatible with Windows XP, or it might have to be updated.
* The video adapter drivers might be incompatible with Windows XP.
* A device driver or a system service might be damaged.
* If the issue is associated with the Win32k.sys file, it might be caused by a third-party remote control program.

How to troubleshoot a Stop 0x0000007E error in Windows XP

This problem occurs when a System Preparation (Sysprep) image is created on a computer that uses an Intel processor and is then deployed to a computer that does not use an Intel processor.

STOP: 0x0000007E Error message after you upgrade a computer that uses a processor other than an Intel processor

In many cases the Stop error may indicate a specific driver was involved. Did your crash provide that information?
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#10 quietman7

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Posted 24 November 2009 - 01:22 PM

Do you have a Creative SoundBlaster card? STOP: 0x0000007E Error message when you use a Creative Labs SoundBlaster. If so, try changing it to another /port/slot.

Also see Bug Check 0x7E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED.

Also did you do anything else other than the instructions provided. If so, let us know as that could also provide a clue.
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#11 mfrogers

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Posted 24 November 2009 - 01:33 PM

Upon attempting to boot up in normal mode no messages are provided.
Upon attempting to boot up in safe mode a black screen scrolls down with a list of items but it scrolls so fast that I cannot read them other than they all contain wording about partition, device driver and then additional identification information but they are too fast to read.
Does this information help?

#12 mfrogers

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Posted 24 November 2009 - 01:41 PM

Quietman, sorry I missed your questions but I am not using sound blaster and the only thing different was in the SUPER scan I allowed it to scan my P:drive which is an external drive for music storage.
Other than that I followed the directions exactly.
I got to the SUPER scan screen that asked if i wanted to quarantine the 16 items ( all found in the root scan ) clicked yes then was asked if I wanted to re-boot and also clicked yes.
That was the last time the computer was up. Could the quarantine have removed part of the system required to operate??

I should also mention that I disconnected the external drive and tried to boot also but am getting the same thing with or without it.

Edited by mfrogers, 24 November 2009 - 01:46 PM.


#13 mfrogers

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Posted 24 November 2009 - 01:49 PM

Have I reached the point that I should throw in the towel and call a tech in to fix the problem.

#14 quietman7

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Posted 24 November 2009 - 01:52 PM

No those scrolling descriptors on a black screen are normal when booting into safe mode. The blue diagnostic screen which results when crashing contains the error code/stop messages and lists drivers that may be involved.

It can be difficult to determine what exactly caused this problem. Bootup failure can be due to a variety of issues to include application faults, hardware failures, loose pin connections or malware infestation. Startup failures that occur before the OS loader (Ntldr) starts could indicate missing or deleted files, or damage to the hard disk master boot record (MBR), partition table, or boot sector. If a problem occurs during startup, the system might have incompatible software or drivers, incompatible or improperly configured hardware, or corrupted registry/system files. However, the first thing to do is check all your hardware connections and ensure they are fitted properly.

If you cannot bootup or logon in normal or safe mode, then your options are limited.If you choose Hiren's, please be aware:

While this collection of tools can be very useful, potential users should note that many of the tools are commercial applications that have not been legally licensed for redistribution, and so download/use/sharing of Hiren's BootCD may be illegal (depending on your legal jurisdiction).

http://en.wikipedia.org/wiki/Hiren%27s_BootCD

You may be able to use a Windows XP bootable Floppy Disk to boot from a diskette instead of your hard drive. If your hard drive's boot sector or Windows' basic boot files have been corrupted, this disk will circumvent the problem and boot you into Windows. If you don't have an emergency boot floppy, you may be able to use one created on another PC running Windows XP but there's no guarantee that it will boot your machine.Another option is to create a Bootable CD:These are links to Anti-virus vendors that offer free LiveCD or Rescue CD utilities that are used to boot from for repair of unbootable and damaged systems, rescue data, scan the system for virus infections. Burn it as an image to a disk to get a bootable CD. All (except Avira) are in the ISO Image file format. Avira uses an EXE that has built-in CD burning capability.If you are not sure how to burn an image, please read How to write a CD/DVD image or ISO. If you need a FREE utility to burn the ISO image, download and use ImgBurn.

Note: In order to use a rescue disk, the boot order must be set to start from the CD-ROM drive. If the CD is not first in the boot order, the computer will attempt to start normally by booting from the hard drive. The boot order is a setting found in the computerís BIOS which runs when it is first powered on. This setting controls the order that the BIOS uses to look for a boot device from which to load the operating system. The default will normally be A:, C:, CD-ROM. Different computers have different ways to enter the BIOS. If you're not sure how to do this, refer to:If at some point, you are able to boot up but have difficulty running programs, you can try using the VIPRE Rescue Program - the size of the downloaded application is large. This is a utility designed to scan and clean a computer which is so badly infected that most programs cannot run. Virus definitions are included and the program is self-running once executed. All scans include Rootkit Detection. Be sure to print out and follow the instructions provided on the same page for running under Windows or with the Command Line option from Safe Mode with Command Prompt.

Edited by quietman7, 24 November 2009 - 01:54 PM.

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