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Can't run antivirus software


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4 replies to this topic

#1 damon21

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Posted 23 November 2009 - 12:01 AM

My internet was running slow so I tried to run antivirus (spybot) and it wont even run. I get this message:

"Windows cannot access the specific device, path, or file. You may not have the appropriate permissions to access the item"

I tried to restart and run safe mode but I couldn't even select safe mode to restart in (almost as though the keyboard had been disabled or something.)

Any help would be greatly appreciated!

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#2 boopme

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Posted 23 November 2009 - 12:50 PM

Hello and welcome. I am moving this to Am I Infected from XP.

Some rootkits can terminate your security tools by changing the permissions on targeted programs so that they cannot run or complete scans. Further investigation is required to determine if this is the case with the issues you have described.

Please download Win32kDiag.exe by AD and save it to your desktop.
alternate download 1
alternate download 2
  • This tool will create a diagnostic report for me to review.
  • Double-click on Win32kDiag.exe to run and let it finish.
  • When it states Finished! Press any key to exit..., press any key on your keyboard to close the program.
  • A file called Win32kDiag.txt should be created on your Desktop.
  • Open that file in Notepad, then copy and paste the entire contents starting with Running from... to Finished!) in your next reply.
Then go to Posted Image > Run..., and copy and paste this command into the open box: cmd
press OK.
At the command prompt C:\>, copy and paste the following command and press Enter:
DIR /a/s %windir%\scecli.dll %windir%\netlogon.dll %windir%\eventlog.dll >Log.txt & START notepad Log.txt
A file called log.txt should be created on your Desktop and open in Notepad.
Copy and paste the contents of that file in your next reply.

-- Vista users can refer to these instructions to open a command prompt.
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#3 damon21

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Posted 24 November 2009 - 02:42 PM

Thanks so much for helping out

Running from: C:\Documents and Settings\Jemima\Desktop\Win32kDiag.exe

Log file at : C:\Documents and Settings\Jemima\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\WINDOWS'...



Found mount point : C:\WINDOWS\$hf_mig$\KB885250\KB885250

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\$hf_mig$\KB887742\KB887742

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\$hf_mig$\KB896422\KB896422

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\$hf_mig$\KB896424\KB896424

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\$hf_mig$\KB899589\KB899589

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\$hf_mig$\KB905915\KB905915

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\$hf_mig$\KB912919\KB912919

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\$hf_mig$\KB917344\KB917344

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\$hf_mig$\KB920213\KB920213

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\$hf_mig$\KB924496\KB924496

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\$hf_mig$\KB929969\KB929969

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\$hf_mig$\KB932168\KB932168

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\$hf_mig$\KB933729\KB933729

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\$hf_mig$\KB943460\KB943460

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\addins\addins

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\temp\temp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\tmp\tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CAVTemp\CAVTemp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Config\Config

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Connection Wizard\Connection Wizard

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\chsime\applets\applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\CHTIME\Applets\Applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imejp\applets\applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imejp98\imejp98

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imjp8_1\applets\applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imkr6_1\applets\applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imkr6_1\dicts\dicts

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\shared\res\res

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\java\classes\classes

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\java\trustlib\trustlib

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Microsoft.NET\Framework\v1.0.3705\Temporary ASP.NET Files\Bind Logs\Bind Logs

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\Temporary ASP.NET Files\Bind Logs\Bind Logs

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\msapps\msinfo\msinfo

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\ERRORREP\QHEADLES\QHEADLES

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\ERRORREP\QSIGNOFF\QSIGNOFF

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\helpctr\batch\batch

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\helpctr\Config\CheckPoint\CheckPoint

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\helpctr\HelpFiles\HelpFiles

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\helpctr\InstalledSKUs\InstalledSKUs

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\helpctr\System\DFS\DFS

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\helpctr\System_OEM\System_OEM

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\helpctr\Temp\Temp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Profiles\All Users\Adobe\Webbuy\Webbuy

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Registration\CRMLog\CRMLog

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\AuthCabs\AuthCabs

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\6ebd16cfa495accd1804cd7de17cee70\backup\backup

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\88a28ec3847c01e056ff4268caaa255d\backup\backup

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\a39d7c907193cb74dabeac9b04866368\backup\backup

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\b7b0631e184025ba37e5a4ec1d8637e7\backup\backup

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\05844d04ccfc746aa3dd67203520987a\05844d04ccfc746aa3dd67203520987a

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\088cc7a2d384933a5ebb143795c0edd5\download\download

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\12872a4fd5ad52aafc9035961c16e563\download\download

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\2fd1475c658b5f3d7119d195bcf03673\download\download

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\7fb9a1dcd00c55662f93dcfc1b3ae0e6\download\download

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\87984ff3f5f258c3fb76f77aed6cd4ee\download\download

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\a457e75c5a9739cc361e8142d870bb7f\download\download

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\ba144a9c78bb50f5e3defb48e7d0f990\ba144a9c78bb50f5e3defb48e7d0f990

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\bd0c48d4592ffe3631c19bd04a50ac18\download\download

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\be72c3b46431532aa2193569e516ebe6\be72c3b46431532aa2193569e516ebe6

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\SelfUpdate\Registered\Registered

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Sun\Java\Deployment\Deployment

Mount point destination : \Device\__max++>\^

Cannot access: C:\WINDOWS\system32\eventlog.dll

[1] 2004-08-10 05:00:00 55808 C:\WINDOWS\$NtServicePackUninstall$\eventlog.dll (Microsoft Corporation)

[1] 2008-04-13 17:11:53 56320 C:\WINDOWS\ServicePackFiles\i386\eventlog.dll (Microsoft Corporation)

[1] 2008-04-13 17:11:53 61952 C:\WINDOWS\system32\eventlog.dll ()

[2] 2008-04-13 17:11:53 56320 C:\WINDOWS\system32\logevent.dll (Microsoft Corporation)



Found mount point : C:\WINDOWS\Temp\GUMA.tmp\CrashReports\CrashReports

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\History\Results\Results

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\RtSigs\Data\Data

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\TempRec\TempSBE\TempSBE

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\_ISTMP0.DIR\_ISTMP0.DIR

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\WinSxS\InstallTemp\InstallTemp

Mount point destination : \Device\__max++>\^



Finished!




Volume in drive C has no label.
Volume Serial Number is 24FA-1987

Directory of C:\WINDOWS\$NtServicePackUninstall$

08/10/2004 05:00 AM 180,224 scecli.dll

Directory of C:\WINDOWS\$NtServicePackUninstall$

08/10/2004 05:00 AM 407,040 netlogon.dll

Directory of C:\WINDOWS\$NtServicePackUninstall$

08/10/2004 05:00 AM 55,808 eventlog.dll
3 File(s) 643,072 bytes

Directory of C:\WINDOWS\ServicePackFiles\i386

04/13/2008 05:12 PM 181,248 scecli.dll

Directory of C:\WINDOWS\ServicePackFiles\i386

04/13/2008 05:12 PM 407,040 netlogon.dll

Directory of C:\WINDOWS\ServicePackFiles\i386

04/13/2008 05:11 PM 56,320 eventlog.dll
3 File(s) 644,608 bytes

Directory of C:\WINDOWS\system32

04/13/2008 05:12 PM 181,248 scecli.dll

Directory of C:\WINDOWS\system32

04/13/2008 05:12 PM 407,040 netlogon.dll

Directory of C:\WINDOWS\system32

04/13/2008 05:11 PM 61,952 eventlog.dll
3 File(s) 650,240 bytes

Total Files Listed:
9 File(s) 1,937,920 bytes
0 Dir(s) 86,020,079,616 bytes free

#4 boopme

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Posted 24 November 2009 - 03:06 PM

Yep it is.
I see there is a serious rootkit variant in this log. The rootkit itself is a protection module used to terminate a variety of security tools by changing the permissions on targeted programs so that they cannot run or complete scans. There are some new variants of rootkits in the wild right now that will require custom scripts to remove the infection, the process must be completed by HJT team members or above.

Failure to follow the proper removal process can and will cause serious damage to a machine. Recovery of the machine may be difficult, if not impossible.

Next please go here HijackThis Logs and Virus/Trojan/Spyware/Malware Removal ,click New Topic,give it a relevant Title and post the above Win32kDiag.exe log.

Let me know how that went.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Orange Blossom

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Posted 25 November 2009 - 09:27 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/273934/think-i-have-a-rootkit-problem/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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