My WinXP SP2 laptop got infected with winupdate86.exe last night. I am running Norton Internet security 2010 but it didn't catch it until it had already infected my computer, then removed the file winupdat86.exe but the damage had already been done. after it removed it I was still having problems with accessing task manager, and the computer was saying I didn't have admin rights even though I did, and was still getting a pop up at startup saying the computer was infected with worm.win32.netsky. it had also created put an "a.exe" file on my descktop which I quickly deleted. I am a bit familiar with virus removal but this one has me stumped.
I ran Norton complete scan, as well as MAlwarebytes and Superantispyware and they all came up clean. I also tried system restore but it said it could not restore. I also downloaded a cleaner repair tool called smitfraudfix that seemed to be designed for the problems I was having and started to run it but it came as an infected program by Norton so I subsequently removed it.
Unfortunately, during all of this something has happened with bootup and now I can't bootup my computer beyond the WinXP login screen, even in Safemode. When I boot up it goes to the XP login screen, I pick my profile(1 of 2 admin accounts) and it starts loading my preferences for the profile, then imediately says "logging off" of my profile and goes back to the login profile screen again - A vicious cycle. This same thing happens in Safemode(Networking and nonnetworking choices). I also tried last know good configuration as well but had the same results. I tried a separate Windows XP startup CD and the same thing happens. I then tried Recover Console on an XP install disk, and when trying to enter the Repair mode, it asks for an administrator password, which I don't have setup on any of my accounts, so don't know how to get beyond it.
I am not sure what to do at this point since I can't even get into Windows XP at this point. I have tried the basics but haven't been able to get into the system at all
Any help or guidance would be greatly appreciated.
Edited by Guitar1969, 23 November 2009 - 12:01 AM.