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Windows Explorer constantly crashing


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4 replies to this topic

#1 Casey_boy

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Posted 22 November 2009 - 02:37 PM

Hi guys,

Any help on this would be helpful - I'm struggling!

I have Windows 7 Ultimate (final: 7600) 64bit and am being plagued with Windows Explorer crashes (not IE).

Useful information:
  • The crashes often occur when right clicking on files - but not always! Sometimes I might click on a file and hit the delete button... crash. Or sometimes just opening folders can cause a crash.
  • This was a clean install of Windows 7 - not an upgrade
  • I'm pretty sure I don't have any malware on the system :huh:
  • I have read on other forums and tried such things as running the system file integrity check and no problems found.
Here are some sample Windows error logs:

Description
Faulting Application Path: C:\Windows\explorer.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.1.7600.16404
Application Timestamp: 4a765771
Fault Module Name: StackHash_c2e8
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5be02b
Exception Code: c0000374
Exception Offset: 00000000000c6cd2
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 2057
Additional Information 1: c2e8
Additional Information 2: c2e8c416a7efccab2e596ffc1e1e2270
Additional Information 3: 6ebe
Additional Information 4: 6ebe72edc8e4346dcc97e68f40bb7a1f

Extra information about the problem
Bucket ID: 7224421

**********************************************************

Description
Faulting Application Path: C:\Windows\explorer.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.1.7600.16404
Application Timestamp: 4a765771
Fault Module Name: StackHash_7654
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5be02b
Exception Code: c0000374
Exception Offset: 00000000000c6cd2
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 2057
Additional Information 1: 7654
Additional Information 2: 765479902032eb0b1c75e9069ee38b5a
Additional Information 3: eaa4
Additional Information 4: eaa4c002f1b016bfc000290bef362d97

Extra information about the problem
Bucket ID: 7488052

**********************************************************

Description
Faulting Application Path: C:\Windows\explorer.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.1.7600.16404
Application Timestamp: 4a765771
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5be02b
Exception Code: c000041d
Exception Offset: 0000000000051d1e
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 2057
Additional Information 1: 218d
Additional Information 2: 218d2928073c2ac94bab6dd9021bf308
Additional Information 3: ef21
Additional Information 4: ef211e5e5fa308903feaf1a5cfdf33df

Extra information about the problem
Bucket ID: 7292693


As you can see the first two I've posted are similar and involve a StackHash but the third is something to do with a dll file. My reliability monitor is literally full of Windows Explorer crashes with the vast majority related to a StackHash.

N.B. I found one forum post somewhere that recommend trying to disable DEP - however, I couldn't disable it for Windows Explorer (since it is 64bit or something).

I can also provide a list of installed program if you think it might be a compatibility problem.

Cheers!

Casey

If I have been helping you and I do not reply within 48hours, feel free to send me a PM.


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#2 Casey_boy

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Posted 22 November 2009 - 03:06 PM

LOL it's just happened again; this time I was in Computer and clicked "Uninstall or change a program" and Windows Explorer crashed.

I then tried to open my event logs and then Windows Explorer crashed again.

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#3 Neil B.

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Posted 23 November 2009 - 12:16 AM

Try doing a repair/install. Might have just been a bad installation.

#4 Casey_boy

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Posted 23 November 2009 - 05:01 AM

I'm not sure if it is though, because I'm pretty sure it only started occuring after installing my programs.

I.e. it didn't happen when the installation was completely fresh.

Thanks for the suggestion though and I'll bear it in mind.

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#5 Casey_boy

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Posted 05 December 2009 - 10:26 AM

Have hopefully found the cause:

http://www.sevenforums.com/crashes-debuggi...r-crashing.html

There is an incompatibility between Mozilla Firefox and Windows 7 64bit, when Private Browsing is used, which can cause the Windows Explorer crashing. It is due to some bug in the way Firefox and the Windows clipboard interact and whenever a the user right clicks, and the context menu has the paste command in it, explorer.exe will crash.

Mozilla are waiting for a fix from Microsoft.

Cheers,

Casey

Edited by Casey_boy, 05 December 2009 - 10:30 AM.

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