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cyber security uninstall

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2 replies to this topic

#1 mccollums6


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  • Local time:05:32 PM

Posted 22 November 2009 - 12:12 PM

I had this cybe security install on my computer and cant fix it inless I purchase it and can't uninstall inless I buy something. I came across your site and it walked me through how to uninstall my self.
After completting it, I looked on the control panel and it is still there. Going on the internet it is still running. So no I created an account and am in the process of continuing this uninstallment. leaving me to ask for your help by posting my log information.

here is my DDS.txt file

DDS (Ver_09-10-26.01) - NTFSx86
Run by michelle at 10:32:16.07 on Sun 11/22/2009
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1015.511 [GMT -6:00]

AV: MacroVirus *On-access scanning enabled* (Updated) {1B00BFB6-CC56-4F08-BB50-E4A6EE34214D}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE
C:\Program Files\Sprint\Sierra Wireless\Sprint PCS Connection Manager\SPCSUtilityService.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\Program Files\Sprint\Sierra Wireless\Sprint PCS Connection Manager\SPCSCM.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\MacroVirus\MacroVirus.exe
C:\Documents and Settings\michelle\Desktop\dds.scr

============== Pseudo HJT Report ===============

uLocal Page = \blank.htm
uStart Page = www.yahoo.com/?fr=fp-yie8
uSearch Page = hxxp://red.clientapps.yahoo.com/customize/ycomp/defaults/sp/*http://www.yahoo.com
uWindow Title = Windows Internet Explorer provided by Yahoo!
uDefault_Page_URL = hxxp://www.yahoo.com/?fr=fp-yie8
uSearch Bar = hxxp://red.clientapps.yahoo.com/customize/ycomp/defaults/sb/*http://www.yahoo.com/search/ie.html
uInternet Connection Wizard,ShellNext = iexplore
uSearchAssistant =
uSearchURL,(Default) = hxxp://red.clientapps.yahoo.com/customize/ycomp/defaults/su/*http://www.yahoo.com
mSearchAssistant =
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn1\yt.dll
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn1\yt.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
BHO: ShopAtHomeIEHelper Class: {e8daaa30-6caa-4b58-9603-8e54238219e2} - c:\program files\selectrebates\toolbar\ShopAtHomeToolbar.dll
BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:\program files\yahoo!\companion\installs\cpn1\YTSingleInstance.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn1\yt.dll
TB: ShopAtHome Toolbar: {98279c38-de4b-4bcf-93c9-8ec26069d6f4} - c:\program files\selectrebates\toolbar\ShopAtHomeToolbar.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [MacroVirus] c:\program files\macrovirus\MacroVirus.exe -boot
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
TCP: {E5EF76E2-D2D2-4959-AC4B-50E15607FE29} =
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
mASetup: {A509B1FF-37FF-4bFF-8CFF-4F3A747040FF} - c:\windows\system32\rundll32.exe c:\windows\system32\advpack.dll,launchinfsectionex c:\program files\internet explorer\clrtour.inf,DefaultInstall.ResetTour,,12

============= SERVICES / DRIVERS ===============

R2 YahooAUService;Yahoo! Updater;c:\program files\yahoo!\softwareupdate\YahooAUService.exe [2008-11-9 602392]
R3 Avgfwdx;Avgfwdx;c:\windows\system32\drivers\avgfwdx.sys [2009-10-13 29208]
S3 Avgfwfd;AVG network filter service;c:\windows\system32\drivers\avgfwdx.sys [2009-10-13 29208]

=============== Created Last 30 ================

2009-11-22 15:20:34 0 d-----w- c:\docume~1\michelle\applic~1\MacroVirus
2009-11-22 15:20:26 0 d-----w- c:\program files\MacroVirus
2009-11-22 15:14:27 0 d-sha-w- c:\windows\Repair
2009-11-22 15:08:12 0 d-----w- c:\windows\system32\NtmsData
2009-11-22 13:56:22 0 d-----w- c:\docume~1\michelle\applic~1\Malwarebytes
2009-11-22 13:56:18 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2009-11-22 13:56:17 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2009-11-22 13:56:17 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2009-11-22 13:56:17 0 d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-11-22 12:59:20 0 d-----w- c:\docume~1\michelle\applic~1\GetRightToGo
2009-11-22 12:11:16 0 d-----w- c:\program files\Enigma Software Group
2009-11-22 03:00:51 0 d-----w- c:\program files\common files\CSecUninstall
2009-11-22 02:59:53 0 d-----w- c:\program files\CSec
2009-11-11 18:28:14 86304 ----a-w- c:\windows\RHVIDEO.DLL
2009-11-11 18:28:14 57328 ----a-w- c:\windows\system\OLE2CONV.DLL
2009-11-11 18:28:13 59392 ----a-w- c:\windows\system\OLE2PROX.DLL
2009-11-11 18:28:13 343 ----a-w- c:\windows\system\KUDO.REG
2009-11-11 18:28:13 130224 ----a-w- c:\windows\system\BWCC.DLL
2009-11-11 18:28:13 10851 ----a-w- c:\windows\system\OLE2.REG
2009-11-11 18:28:13 10816 ----a-w- c:\windows\system\MDATAXFR.DLL
2009-11-11 17:35:49 0 d-----w- c:\docume~1\alluse~1\applic~1\CanonIJPLM
2009-11-11 17:33:57 15104 -c--a-w- c:\windows\system32\dllcache\usbscan.sys
2009-11-11 17:33:57 15104 ----a-w- c:\windows\system32\drivers\usbscan.sys
2009-11-11 17:32:13 412 ----a-w- c:\windows\MAXLINK.INI
2009-11-11 17:32:05 0 d-----w- c:\program files\common files\ScanSoft Shared
2009-11-11 17:31:34 0 d-----w- c:\program files\ScanSoft
2009-11-11 17:30:11 0 d-----w- c:\program files\common files\CANON
2009-11-11 17:27:12 215040 ----a-w- c:\windows\system32\CNMLM8S.DLL
2009-11-11 17:27:06 188416 ----a-w- c:\windows\system32\CNC210O.DLL
2009-11-11 17:27:05 98304 ----a-w- c:\windows\system32\CNC210I.DLL
2009-11-11 17:27:05 200704 ----a-w- c:\windows\system32\CNC210L.DLL
2009-11-11 17:27:05 1400832 ----a-w- c:\windows\system32\CNC210C.DLL
2009-11-11 17:26:12 0 d-----w- c:\program files\Canon
2009-11-07 20:46:44 0 d-----w- c:\program files\Windows Media Connect 2
2009-11-07 20:45:18 0 d-----w- c:\windows\system32\LogFiles
2009-11-06 21:33:03 0 d-----w- c:\windows\system32\scripting
2009-11-06 21:33:01 0 d-----w- c:\windows\system32\en
2009-11-06 21:33:01 0 d-----w- c:\windows\system32\bits
2009-11-06 21:28:27 0 d-----w- c:\windows\network diagnostic
2009-11-06 21:14:22 0 d-----w- c:\docume~1\alluse~1\applic~1\PC Drivers HeadQuarters
2009-11-02 17:36:16 0 d-----w- c:\docume~1\michelle\applic~1\Blackberry Desktop
2009-10-31 15:40:05 0 d-----w- c:\program files\MSXML 4.0
2009-10-31 05:14:15 0 d-----w- c:\windows\RegisteredPackages
2009-10-31 02:10:35 256 ------w- c:\documents and settings\michelle\pool.bin
2009-10-30 21:07:29 256 ----a-w- c:\windows\system32\pool.bin
2009-10-30 21:07:26 0 d-----w- c:\docume~1\michelle\applic~1\Research In Motion
2009-10-30 21:07:10 0 d-----w- c:\docume~1\alluse~1\applic~1\Research In Motion
2009-10-30 21:06:27 0 d-----w- c:\windows\system32\ReinstallBackups
2009-10-30 21:06:25 27136 ----a-r- c:\windows\system32\drivers\RimSerial.sys
2009-10-30 21:05:44 0 d-----w- c:\program files\common files\Research In Motion
2009-10-30 21:05:43 0 d-----w- c:\program files\Research In Motion

==================== Find3M ====================

2009-10-13 13:35:54 50968 ----a-w- c:\windows\system32\avgfwdx.dll
2009-10-13 13:35:54 29208 ----a-w- c:\windows\system32\drivers\avgfwdx.sys
2009-09-11 14:18:39 136192 ----a-w- c:\windows\system32\msv1_0.dll
2009-09-04 21:03:36 58880 ----a-w- c:\windows\system32\msasn1.dll
2009-08-29 08:08:21 916480 ----a-w- c:\windows\system32\wininet.dll
2009-08-26 08:00:21 247326 ----a-w- c:\windows\system32\strmdll.dll

============= FINISH: 10:32:42.85 ===============

Attached is the ....
I also threw in the root repeal report as well cass you needed it.

Thank you in advance for your time and help with this matter.

Michelle McCollum

Attached Files

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#2 Elise


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  • Local time:01:32 AM

Posted 28 November 2009 - 12:48 PM

Hello ,
And :( to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.

I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.

You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

Please be patient and I'd be grateful if you would note the following
  • The cleaning process is not instant. DDS logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new DDS log
  • GMER log

Please give me some time to review your logs and take the steps necessary with you to get your machine back in working order clean and free of malware.

Thanks and again sorry for the delay

regards, Elise

"Now faith is the substance of things hoped for, the evidence of things not seen."


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Malware analyst @ Emsisoft



#3 Elise


    Bleepin' Blonde

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Posted 03 December 2009 - 06:48 AM

Due to lack of feedback, this topic is now closed.

If you are the original topic starter and you need this topic re-opened, please send me a PM.

Everyone else, please start a new topic.

regards, Elise

"Now faith is the substance of things hoped for, the evidence of things not seen."


Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome


Malware analyst @ Emsisoft



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