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rkill, OldTimer not allowed to run


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#1 akarikiwa

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Posted 22 November 2009 - 09:56 AM

I am dealing with the same problem originally introduced in this post: http://www.bleepingcomputer.com/forums/t/272897/security-tool-uninstall-help/.
The key differences appear to be that (1) I have a System Defender virus paired to the Security Tool malware, and (2) when I run OldTimer, I get nothing, save a flash and the 'Security Tool Warning' that comes attached to every other link I download on your list.
I have found one loophole in this. When I shut down (often manually, given how glitchy my system is at this point), I can run rkill from a double-click on the desktop by hitting it the moment my screen appears. It goes up to the 'please be patient' portion, until I get a message with RUNDLL in the title saying something is wrong with the 'graphic'. That's the last I hear of the rkill window; it vanishes afterward, and I am barraged with the usual series of warnings, 'scans', and general BS popups.
Working off the same removal tutorial as the questioner before me, I am just as uncertain as to where I can go next. If I try rkill, OldTimer, or any other link thereof after the windows have flooded my screen, they flash and disappear as the 'Security Tool Warning' bubble comes up. How does one work around this?
Thank you in advance.

(As side notes: I am working on a custom comp. with Windows XP. When I try to access certain internet pages (i.e. bleepingcomputer, geekstogo) on the infected PC, it goes to a black screen with a crimson box stating this page is unsafe and asking me if I want to proceed. Also, when I was trying to download some rkill links, it would sometimes go to the mccafee virusware page instead.)

Again; any help is very appreciated.

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#2 rigel

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Posted 22 November 2009 - 11:26 AM

I am going to list a lengthy procedure... you may wish to print this out. If a program is listed that you already have, I suggest re-downloading it to assure it is not corrupted. Let's begin - SAS is run in safe mode.

:trumpet: Please download ATF Cleaner by Atribune & save it to your desktop.
alternate download link DO NOT use yet.

Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the
    definitions before scanning by selecting "Check for Updates". (If you encounter
    any problems while downloading the updates, manually download them from
    here and
    unzip into the program's folder.
    )
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under
    Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner
    Options
    , make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose:
    Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp"

ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
:flowers: Please download RKill by Grinler

Link #1
Link #2
Link #3
Link #4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Download Link #1.
  • Save it to your Desktop.
  • Double click the RKill desktop icon.
    If you are using Vista please right click and run as Admin!
  • A black screen will briefly flash indicating a successful run.
  • If this does not occur please delete that application and download Link #2.
  • Continue process until the tool runs.
  • If the tool does not run from any of the links tell me about it.
:thumbsup: Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 akarikiwa

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Posted 22 November 2009 - 02:04 PM

I was able to download the first file, but the second step is creating issues.
On my first attempt, I got to the 'download free version' button before being redirected a Coldwell Banker real estate site.
The second time I tried, I never even go that far; and was redirected yet again to some 'career market' site.
I am running in normal mode right now... but I can't download the .exe for SuperAntiSpyware.

ETA: And... now the screen is frozen. ><

Edited by akarikiwa, 22 November 2009 - 02:55 PM.


#4 rigel

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Posted 22 November 2009 - 03:56 PM

Try running RKill first - you may have to use all 4 options of Rkill. Then try to download SuperAntiSpyware. Did that help?

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#5 akarikiwa

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Posted 22 November 2009 - 04:27 PM

About ten minutes ago I finally got rkill working; then, when I got on to mozilla firefox, the program would crash each time I tried to get past google. Similarly, when I tried to use my malwarebytes setup download during this time, it would proceed right up to the end before saying the .exe file was missing (I believe this error is known as the code 2). I jumped the gun and used TFC. It rebooted after cleaning up the temporary files, and now I'm back at phase one: rkill crashes when I double-click it upon logging in, Safe Mode/Safe Mode with Networking don't work (computer restarts after selection), and Firefox can't open because the crash reporter is flagged as "Security Tool Warning" by the malware.

Note: When rkill crashes, I get an addition popup entitled rundll32.exe - Bad Image.
Double Edit: That popup happens, regardless of launching rkill or not.

Edited by akarikiwa, 22 November 2009 - 05:48 PM.





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