Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

like many others, NO DESKTOP


  • Please log in to reply
7 replies to this topic

#1 gldddm

gldddm

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:12:49 PM

Posted 21 November 2009 - 05:41 PM

HELP!!!!!!!!!!!!!
NO DESKTOP
I can work out of task manager and still get online. Cannot run any spyware removal software. After a google search any selected item usually redirects me to another site.
Any suggestions

Edited by gldddm, 22 November 2009 - 03:10 PM.


BC AdBot (Login to Remove)

 


#2 azfreetech

azfreetech

  • Members
  • 182 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Mesa, AZ
  • Local time:10:49 AM

Posted 21 November 2009 - 06:22 PM

Open up task manager and look under the processes. See if explore.exe is listed. If not then try opening the process and see if that works. If it does then you may want to look at the event log to see if there are any errors.

To view the possible errors, open the Event Viewer utility in your Administrative Tools control panel and look through your System and Application logs for entries flagged with "Error" or "Warning" which might be related to the Explorer problem. Double-clicking on such an entry will open a properties window with more detailed information on the error. You can copy and paste that in here by doing the following:

In the Properties window of a given entry, click on the button with the graphic of two pieces of paper on it; the button is at the right of the window just below the up arrow/down arrow buttons. You won't see anything happen when you click the button, but it will copy all of the details to the Windows clipboard. You can then paste the details into your next post here.

You may also want to look atthe other processes that are running. See if there's anything with ALL CAPS or anything else that looks suspicious.

Edited by azfreetech, 21 November 2009 - 06:24 PM.

DJ Digital Gem

I gave up on computers and now I just DJ!

#3 gldddm

gldddm
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:12:49 PM

Posted 21 November 2009 - 10:26 PM

sorry to be so comp illiterate but how do
I open the Event Viewer utility thru task mgr ?

Edited by gldddm, 21 November 2009 - 10:27 PM.


#4 Wendy K. Walker

Wendy K. Walker

  • Members
  • 633 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:In The Treeline 300 Yards Behind You, Tracking Your Every Move Through A Sniper Scope
  • Local time:05:49 PM

Posted 22 November 2009 - 01:13 AM

Hi gldddm, Welcome to the Bleeping Computer self help forums.

Sorry to hear about your problem but I'm glad that I read this thread because I have already learned something from reading the reply that azfreetech posted.

I'm no expert on this stuff, and I've never done it myself, but I think what they were trying to tell you to do is start explore.exe and that will give you back your desktop.

Try this; Open Task Manager, then click on the "File" button on the upper left corner of Task Manager. That will bring up a menu that has New Task (Run) on it. Click on the New Task button and a Create New Task command box will open.

Once that box opens you type explore.exe in it and click OK.

Give that a try first and see if it works Boo.



Good Luck,

Wendy
TRUST NO ONE...! EXCEPT For The Beloved Computer Geek Helping You In The MALWARE FORUMS.

Do Unto Others Before They Have A Chance To Do Unto You.

HP Pavilion 512n [Rescued from a pile of trash on the side of the road] 128 MB SDRAM, 60 GB Hard Drive, Windows XP, Home Edition, SP3, COMODO Anti Vitus and Firewall.

#5 garmanma

garmanma

    Computer Masochist


  • Members
  • 27,809 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cleveland, Ohio
  • Local time:01:49 PM

Posted 23 November 2009 - 08:36 PM

Cannot run any spyware removal software


Please run this application and right afterwards run your scan tools

:trumpet:
Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
Do not reboot the computer or you will have to run it again

=============================

:flowers:

Some types of malware will disable Malwarebytes Anti-Malware and other security tools. If MBAM will not install, try renaming it first.
  • Right-click on the mbam-setup.exe file file and rename it to mysetup.exe.
  • Double-click on mysetup.exe to start the installation.
  • If that did not work, then try renaming and changing the file extension. <- click this link if you do not see the file extension
  • Right-click on the mbam-setup.exe file, rename it to mysetup and change the .exe extension to .scr, .com, .pif, or .bat.
  • Then double-click on mysetup.scr (or whatever extension you renamed it) to begin installation.
If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files.
  • Right-click on mbam.exe, rename it to myscan.exe.
  • Double-click on myscan.exe to launch the program.
  • If that did not work, then try renaming and change the .exe extension in the same way as noted above.
  • Double-click on myscan.scr (or whatever extension you renamed it) to launch the program.
If using Windows Vista, refer to How to Change a File Extension in Windows Vista.

Be sure to update MBAM through the program's interface (preferable method) or manually download the definition updates and just double-click on mbam-rules.exe to install. Then perform a Quick Scan in normal mode and check all items found for removal. Don't forgot to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the report in your next reply.

Note: MBAM uses Inno Setup instead of the Windows Installer Service to install the program. If installation fails in normal mode, try installing in safe mode. Doing this is usually not advised as MBAM is designed to be at full power when running in normal mode and loses some effectiveness for detection & removal when used in safe mode. For optimal removal, normal mode is recommended so it does not limit the abilities of MBAM. Therefore, after completing a scan it is recommended to uninstall MBAM, then reinstall it in normal mode and perform another Quick Scan.



------------------------------------

The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware Free version and save it to your desktop.

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.


alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
---------------------------
Be sure to re-enable your AV and malware scan tools if they were disabled

========================

:thumbsup:
We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

----------------------------------

Please note: If Rootrepeal fails to run, try this step: Click Settings - Options. Set the Disk Access slider to High

Also try: right-click on rootrepeal.exe and rename it to tatertot.scr
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#6 Wendy K. Walker

Wendy K. Walker

  • Members
  • 633 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:In The Treeline 300 Yards Behind You, Tracking Your Every Move Through A Sniper Scope
  • Local time:05:49 PM

Posted 24 November 2009 - 04:49 AM

Hi garmanma, Thanks for stepping in Boo.

I was trying to help out here but this is way above my level of expertise. I think their main problem is that their desktop has disappeared, but I'm not really sure.

I was reading in "This" thread and as it is along the same lines I was just about to ask Queen-Evie to take a look at this one.

There was a fix posted there that may\may not work here but as the poster here seems to be short on computer experience I don't know if they could follow those instructions without killing their OS.

Hope you don't mind me tossing my .02 worth in here, if I've overstepped here let me know so I won't do it again OK Boo?

Wendy
TRUST NO ONE...! EXCEPT For The Beloved Computer Geek Helping You In The MALWARE FORUMS.

Do Unto Others Before They Have A Chance To Do Unto You.

HP Pavilion 512n [Rescued from a pile of trash on the side of the road] 128 MB SDRAM, 60 GB Hard Drive, Windows XP, Home Edition, SP3, COMODO Anti Vitus and Firewall.

#7 gldddm

gldddm
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:12:49 PM

Posted 08 December 2009 - 09:50 PM

Thanks Garmanma

In step two of the process renaming ext. When I try to open up the file in explorer it gives me the following message:

Windows cannot access the specified devise, path or file. You may not have the appropriate permissions to access the items

#8 gldddm

gldddm
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:12:49 PM

Posted 09 December 2009 - 10:13 PM

As noted in section 2 I downloaded MBAM to a flash drive, renamed it and changed file ext to .com.
Program ran for 5 seconds and closed.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users