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wow i need help


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3 replies to this topic

#1 coryjohn123

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Posted 21 November 2009 - 03:20 PM

so i went here to remove anti virus plus which is taking over my computer and i can't do anything...
http://www.bleepingcomputer.com/virus-remo...-antivirus-plus
when i clicked malware bytes to download i get 100's of internet explorer adds popping up making it impossible to download. i finally figure a way to download with out gettin add spammed and i download the program but it wont let me instal it! the virus or whatever is preventing me from installing. after i install i get this message. then it automatically deletes malware bytes. So the "http://www.bleepingcomputer.com/virus-removal/remove-antivirus-plus" guide im trying to follow is impossible cause i can't even download it. does anyone out there thats knows what there doing, can you please help me? thx.

** error after i try download malware bytes.
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Edited by coryjohn123, 21 November 2009 - 03:28 PM.


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#2 azfreetech

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Posted 21 November 2009 - 04:23 PM

It sounds like you may have something running which is preventing you from being able to install/run security software. What I normally do is use Rkill to stop the malware processes that start when the computer comes on. Then I run the Malwarebytes and SUPERAntiSpyware. Here are some DL links for the Rkill....

LINK 1
LINK 2
LINK 3
LINK 4

Save it to your desktop and then double click to launch it (With Vista you need to right click and select run as administrator). You should see a little black window open and then close. If you see that box then it worked. If you don't see the black box then delete the file and use another download link and repeat the steps.

Once it runs you should be able to run Malwarebytes.
DJ Digital Gem

I gave up on computers and now I just DJ!

#3 coryjohn123

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Posted 21 November 2009 - 06:48 PM

ya it wont let me update windows defender either..thx for info gonna try it out as soon as im off work

#4 Orange Blossom

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Posted 21 November 2009 - 08:57 PM

Hello

I see that you have an HJT log posted here: http://www.bleepingcomputer.com/forums/t/273007/anti-virus-plus-removal/ in which you are receiving assistance.

We do not allow more than one topic for the same computer and the same issue as this causes confusion, and in this case may make the disinfection process more difficult.

Please note: you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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