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IE and Firefox crash whenever I try to play a game or music online.

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#1 The Zog

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Posted 21 November 2009 - 11:37 AM

What will happen is I'll open up Firefox, go to Facebook (most common) and then attempt to go to one of my applications. As soon as the application page is fully loaded, you can't click anywhere on that screen without Firefox (or Internet Explorer) telling me the program is not responding. The whole window then whites out, and I have to close it. This happens with Slacker.com, pandora.com, NetFlix.com, basically any site that I use for media or entertainment. I can open my emails just fine, as long as I don't ask it to open a media file sent from someone. Both Internet Explorer and Firefox are up to date, I run various cleaners to remove spyware and malware, I've changed the security settings on both browsers, and nadda. No matter what I do, they still freeze. I'm close to saving all my documents and starting over with this laptop.

Does anyone know if there is a solution to this problem? Or even WHY my BRAND NEW DELL LAPTOP is doing this??? I can't use my laptop for any of the things I normally do online. I need HELP.

Thanks for anyone's help.

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#2 Queen-Evie


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Posted 21 November 2009 - 08:02 PM

Zog, I know nothing about Windows 7. What I do know is that sometimes computer security programs can cause weird and wacky issues. With that in mind I'll throw this out for you to consider:

Your laptop is new. Did it come with security software? If so, did you install it or have you installed a different program?
What firewall/antivirus are you using? You might want to experiment with turning an installed firewall (turn on the one included with Windows first) to see what will happen.
This is a total shot in the dark, but sometimes shots in the dark hit the target.
If it works, great. If not, someone with a knowledge of your OS may have some suggestions for you.

#3 Sneakycyber


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Posted 21 November 2009 - 10:34 PM

It may be graphics driver related. What is the make and model of your laptop?
Chad Mockensturm 
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Certified CompTia Network +, A +

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