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Hope u all can help a newbie


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11 replies to this topic

#1 rhgirl

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Posted 20 November 2009 - 11:30 PM

Hi everyone! This site was suggested by my cable company. I have a "Advance Virus Removal" infection on my computer. I can't find the answer to uninstall it in the forum for uninstalling this type of virus.

Can anyone help a gal out and lead me though this great web site???

Thanks to all who respond

rhgirl

Edit: Moved topic from Introductions to the more appropriate forum. ~ Animal

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#2 Animal

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Posted 20 November 2009 - 11:40 PM

Do you mean Advanced Virus Remover? When it comes to malware it is important to be sure you are accurate in your description. otherwise you could cause serious harm using the wrong tools.

If it is Advanced Virus Remover take a look here: Remove Advanced Virus Remover (Removal Instructions)

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#3 rhgirl

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Posted 24 November 2009 - 10:40 AM

thanks so much Animal, but mine say Advance Virus Removal (not "er"
Any suggestions??

#4 Computer Pro

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Posted 25 November 2009 - 10:44 AM

Hello and welcome to Bleeping Computer.

Please subscribe to your topic so that you will be notified as soon as I post a reply, instead of you having to check the topic all of the time. This will allow you to get an email notification when I reply.

To subscribe, go to your topic, and at the top right hand corner by your first post, click the Options button and then click Track this topic. The bullet the immediate notification bubble. Then press submit.



Lets take a look with Malwarebytes

Please download Malwarebytes' Anti-Malware from here:
Malwarebytes
Please rename the file BEFORE downloading to zztoy.exe instead of mbam-setup.exe

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

Double Click zztoy.exe to install the application.
* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform Full Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* Copy&Paste the entire MBAM report (even if it does not find anything) in your next reply

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.


If Malwarebytes won't install or run

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
Computer Pro

#5 rhgirl

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Posted 27 November 2009 - 09:11 PM

Thank you :thumbsup: Thank you :flowers: Thank you :trumpet:

It worked!!!!!!!!! Sorry Animal, I owe you an apology...........it WAS Advance Virus RemovER afterall.

The horrible AVR is now gone :inlove: and I'm so happy

Ever hear of Pay It Forward????????? Because of kindest shown to me here (I'm a 56 yr old woman with not a lot of computer smarts) I made up a big basket of all sorts of stuff that will be given to a family in need at Christmas.

I will highly recommend this site.

My sincere gratitude
rhgirl

#6 Computer Pro

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Posted 27 November 2009 - 09:17 PM

Your very, very welcome. I also am very grateful that you would think of a family in need. Lets run another scan just to be sure that we got everything.

Please run ATF and SAS:

Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.

Note 2: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware, Free Home Edition

Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.



Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.
Computer Pro

#7 rhgirl

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Posted 27 November 2009 - 11:24 PM

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 11/27/2009 at 08:13 PM


Whew..........that took a long time - but it found another one :thumbsup:

Thanks again so very much. Question: will running this anti-spyware affect the Rogers anti-virus?



Application Version : 4.31.1000

Core Rules Database Version : 4315
Trace Rules Database Version: 2177

Scan type : Complete Scan
Total Scan Time : 01:30:09

Memory items scanned : 596
Memory threats detected : 0
Registry items scanned : 6323
Registry threats detected : 0
File items scanned : 22103
File threats detected : 1

Rootkit.Agent/Gen-UAC
C:\WINDOWS\SYSTEM32\UACIFYJYSCVLQTBPJC.LOG

#8 Computer Pro

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Posted 27 November 2009 - 11:35 PM

Ok, now that everything is clean:

Create a new Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
Go to Start > Programs > Accessories > System Tools and click "System Restore".
Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
Then use Disk Cleanup to remove all but the most recently created Restore Point.
Go to Start > Run and type: Cleanmgr
Click "Ok"
Disk Cleanup will scan your files for several minutes, then open.
Click the "More Options" Tab.
Click the "Clean up" button under System Restore.
Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
Click Yes, then click Ok.
Click Yes again when prompted with "Are you sure you want to perform these actions?"
Disk Cleanup will remove the files and close automatically.
Computer Pro

#9 rhgirl

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Posted 28 November 2009 - 12:50 AM

found another under my son's side - here is the data. I will now attempt to try your previous reply. I'll keep u posted :thumbsup:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 11/27/2009 at 09:44 PM

Application Version : 4.31.1000

Core Rules Database Version : 4316
Trace Rules Database Version: 2177

Scan type : Quick Scan
Total Scan Time : 00:34:23

Memory items scanned : 574
Memory threats detected : 0
Registry items scanned : 496
Registry threats detected : 0
File items scanned : 9595
File threats detected : 1

Adware.Tracking Cookie
C:\Documents and Settings\rs\Cookies\rs@msnportal.112.2o7[1].tx

#10 rhgirl

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Posted 28 November 2009 - 12:55 AM

I tried doing a System Restore but a dialogue box came up saying that it has been turned off by my group policy ..........??????????? I'm to contact my domain administrator. Does that mean contact Rodger Cable?

#11 rhgirl

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Posted 28 November 2009 - 12:57 AM

Sorry.......there was a "Repair" tab on Malware (I think?)
Is there something in there I can repair?

#12 Computer Pro

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Posted 28 November 2009 - 03:54 PM

You can reenable system restore by doing the following:

Go to My Computer.
In the left pane, click View system information
Go to the System Restore tab
Then check the box that says enable system restore.


And then are you experiencing any other symptoms?
Computer Pro




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