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Virus will only allow me to operate computer in safe mode

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#1 Derrick K

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Posted 20 November 2009 - 09:40 PM

Referred from here: http://www.bleepingcomputer.com/forums/t/271981/virus-causes-computer-to-boot-only-in-safe-mode/ ~ OB

Two days ago I was infected by a virus. An adobe screen pops up then I get a screen for virus scan system pro and do I want to start a scan. I say no, then start my Mcafee virus scan. As it scans my computer I get porn pop ups and screens asking me to run a virus scan I keep saying no and delete the porn pop ups. Mcafee finds 53 problems and 16 quarantined files, but it still scans. Before Mcafee can finish scanning a window pops up saying that computer will shutdown in twenty seconds. I watch as my computer shuts down mcafee and then everything else. I start it up again, the screen is black, then for a split second the windows XP screen comes on. After that it goes black and then it asks to run in safe mode. I go up to safe mode with networking. It starts, mcafee is disabled, malwarebytes finds nothing, and I try spybot, super anti spyware, spyware blaster and trend micro rubotted. Nothing works and I am stuck in safe mode. I tried to install hijack this, but the safe mode screen is too big to hit the accept button. I unistalled mcafee and am completely lost. I do not have a windows xp disc, or an xp boot disc. Please help.

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Edited by Orange Blossom, 21 November 2009 - 07:48 PM.

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#2 DocSatan


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Posted 28 November 2009 - 07:52 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

#3 Derrick K

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Posted 29 November 2009 - 08:29 PM

Last week I reinstalled windows, all is well. Now all I need is an activation product key that works. Thanks for all of your help.

#4 SpySentinel


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Posted 07 December 2009 - 12:31 PM

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :(

If you need this topic reopened, please contact a staff member with the link of this thread.

Everyone else please begin a New Topic.
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