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fixit123 / split topic


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#1 fixit123

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Posted 20 November 2009 - 09:42 AM

I am having problems removing the Security Tool rogue from a pc running Windows XP. I have tried several fixes with no real results. When I boot into safe mode and try to remove the virus (random numbered file created by the rogue) from the starup menu I get a message that I don't have administrative rights to save changes. I've tried logging in using all the profiles including the Administrator option in safe mode.

I tried running program Rkill.com tool to shut down the malware in order to run a removal tool. I double click the program and the Dos prompt opens and runs. It disappears but I see no change to my desktop or in my ability to install software or scan.

Security Tool will not allow the installation of malwarebytes (or any other virus/malware program) or the update of spybot etc.. on my computer. I get to the choose language screen and the install wizard shuts down. I tried renaming the mbam file but did not change the extension. Should I change the file name and extension in safe mode, then reboot normally to scan?

Thank you in advance for any help. I know just enough about computers to be dangerous, so please use small words if you reply :thumbsup:

Edited by fixit123, 20 November 2009 - 08:27 PM.


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#2 garmanma

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Posted 20 November 2009 - 07:58 PM

:trumpet:
We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

----------------------------------

Please note: If Rootrepeal fails to run, try this step: Click Settings - Options. Set the Disk Access slider to High

Also try: right-click on rootrepeal.exe and rename it to tatertot.scr

======================

:flowers:
Please download Win32kDiag.exe by AD and save it to your desktop.
alternate download 1
alternate download 2
  • This tool will create a diagnostic report
  • Double-click on Win32kDiag.exe to run and let it finish.
  • When it states Finished! Press any key to exit..., press any key on your keyboard to close the program.
  • A file called Win32kDiag.txt should be created on your Desktop.
  • Open that file in Notepad and copy/paste the entire contents (from Starting up... to Finished! Press any key to exit...) in your next reply.
--------------------------------------


:thumbsup: Go to Posted Image > Run..., then copy and paste this command into the open box: cmd
Click OK.
At the command prompt C:\>, copy and paste the following command and press Enter:
DIR /a/s %windir%\scecli.dll %windir%\netlogon.dll %windir%\eventlog.dll >Log.txt & START notepad Log.txt
A file called log.txt should be created on your Desktop.
Open that file and copy/paste the contents in your next reply.
Mark
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#3 fixit123

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Posted 21 November 2009 - 03:56 PM

ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/11/21 13:41
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP3
==================================================

Drivers
-------------------
Name: d9aa3e4c115132d2aa59c76bd90d4659.sys
Image Path: d9aa3e4c115132d2aa59c76bd90d4659.sys
Address: 0xF762C000 Size: 57344 File Visible: No Signed: -
Status: -

Name: dump_atapi.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys
Address: 0xF38C3000 Size: 98304 File Visible: No Signed: -
Status: -

Name: dump_WMILIB.SYS
Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS
Address: 0xF7B7A000 Size: 8192 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xB9E91000 Size: 49152 File Visible: No Signed: -
Status: -

Hidden/Locked Files
-------------------
Path: C:\hiberfil.sys
Status: Locked to the Windows API!

#4 fixit123

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Posted 21 November 2009 - 04:03 PM

Running from: C:\Documents and Settings\Compaq_Owner\Desktop\Win32kdiag.exe

Log file at : C:\Documents and Settings\Compaq_Owner\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\WINDOWS'...





Finished!

#5 fixit123

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Posted 21 November 2009 - 04:07 PM

Volume in drive C is PRESARIO
Volume Serial Number is E007-8278

Directory of C:\WINDOWS\$NtServicePackUninstall$

08/04/2004 04:00 AM 180,224 scecli.dll

Directory of C:\WINDOWS\$NtServicePackUninstall$

08/04/2004 04:00 AM 407,040 netlogon.dll

Directory of C:\WINDOWS\$NtServicePackUninstall$

08/04/2004 04:00 AM 55,808 eventlog.dll
3 File(s) 643,072 bytes

Directory of C:\WINDOWS\ServicePackFiles\i386

04/13/2008 05:12 PM 181,248 scecli.dll

Directory of C:\WINDOWS\ServicePackFiles\i386

04/13/2008 05:12 PM 407,040 netlogon.dll

Directory of C:\WINDOWS\ServicePackFiles\i386

04/13/2008 05:11 PM 56,320 eventlog.dll
3 File(s) 644,608 bytes

Directory of C:\WINDOWS\system32

04/13/2008 05:12 PM 181,248 scecli.dll

Directory of C:\WINDOWS\system32

04/13/2008 05:12 PM 407,040 netlogon.dll

Directory of C:\WINDOWS\system32

04/13/2008 05:11 PM 56,320 eventlog.dll
3 File(s) 644,608 bytes

Total Files Listed:
9 File(s) 1,932,288 bytes
0 Dir(s) 80,139,063,296 bytes free

#6 fixit123

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Posted 21 November 2009 - 04:10 PM

I think I got it all. Let me know if you need any more information. There were 2 errors when running these apps. Most are shown in the log. Root repeal gave me an error warning "ERROR - Invalid PE image found". I ran it again and it seemed to run fine.

Edited by fixit123, 21 November 2009 - 04:10 PM.


#7 garmanma

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Posted 21 November 2009 - 08:33 PM

Now that you were successful in creating those logs you need to post them in our HJT forum There they will help you with the removal through some custom scripts and programs that we cannot run here in this forum

First, try to run a DDS / HJT log as outlined in our preparation guide:
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/

If it won't run, don't worry, just give a brief description and tell them that these logs were all you could get to run successfully

Post them here:
http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/

The HJT team is extremely busy, so be patient and good luck
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




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