I tried running program Rkill.com tool to shut down the malware in order to run a removal tool. I double click the program and the Dos prompt opens and runs. It disappears but I see no change to my desktop or in my ability to install software or scan.
Security Tool will not allow the installation of malwarebytes (or any other virus/malware program) or the update of spybot etc.. on my computer. I get to the choose language screen and the install wizard shuts down. I tried renaming the mbam file but did not change the extension. Should I change the file name and extension in safe mode, then reboot normally to scan?
Thank you in advance for any help. I know just enough about computers to be dangerous, so please use small words if you reply
Edited by fixit123, 20 November 2009 - 08:27 PM.