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Link Appears Broken


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14 replies to this topic

#1 Kilakona

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Posted 20 November 2009 - 02:23 PM

Yesterday I had to run MBAM (Malwarebytes' Anti-Malware) download to get rid of some rogue anti-spyware files. It worked, but now when I try to go to google.com, yahoo.com, or bing.com, I get the following error message:

Page not found - connection failure

Oops! This link appears to be broken.

Suggestions:
View cached copy of page from Google
Reload this page later
Search on Google:

Google Toolbar Help - Why am I seeing this page?

2009 Google - Google Home


I have Windows XP. All my other programs/websites seem to work (other than seemingly a bit slow), and I need Google to access my work calendar. Any suggestions? Thank you in advance. I am new to BC; perhaps I posted this in the wrong place. Sorry.

Edited by Kilakona, 20 November 2009 - 02:38 PM.


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#2 garmanma

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Posted 20 November 2009 - 09:18 PM

Welcome to BC

:inlove:
Update mbam and run a FULL scan
Please post the results
=======================

:flowers:

ATF
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

------------------------------------

:thumbsup:
SAS, may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
    First
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.

=======================

:trumpet:

Please download Dr.Web CureIt, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Mark
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#3 Kilakona

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Posted 21 November 2009 - 12:10 PM

Thank you. I ran the following:

1. Malwarebytes' Anti-Malware 1.41
Database version: 3205
Windows 5.1.2600 Service Pack 2

11/20/2009 11:43:03 PM
mbam-log-2009-11-20 (23-43-03).txt

Scan type: Full Scan (A:\|C:\|D:\|E:\|F:\|G:\|H:\|)
Objects scanned: 269459
Time elapsed: 38 minute(s), 4 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

2. ATF Cleaner-no report

3. SAS

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 11/21/2009 at 01:14 AM

Application Version : 4.30.1004

Core Rules Database Version : 4300
Trace Rules Database Version: 2170

Scan type : Complete Scan
Total Scan Time : 00:55:32

Memory items scanned : 512
Memory threats detected : 0
Registry items scanned : 5898
Registry threats detected : 24
File items scanned : 75820
File threats detected : 9

Adware.Zango
HKU\S-1-5-21-659377645-1139025456-1839487851-1009\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{56F1D444-11BF-4879-A12B-79CF0177F038}

Adware.MyWebSearch/FunWebProducts
HKU\S-1-5-21-659377645-1139025456-1839487851-1009\SOFTWARE\FunWebProducts
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_MYWEBSEARCHSERVICE
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_MYWEBSEARCHSERVICE#NextInstance
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_MYWEBSEARCHSERVICE\0000
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_MYWEBSEARCHSERVICE\0000#Service
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_MYWEBSEARCHSERVICE\0000#Legacy
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_MYWEBSEARCHSERVICE\0000#ConfigFlags
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_MYWEBSEARCHSERVICE\0000#Class
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_MYWEBSEARCHSERVICE\0000#ClassGUID
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_MYWEBSEARCHSERVICE\0000#DeviceDesc
HKLM\SYSTEM\CurrentControlSet\Services\MyWebSearchService
HKLM\SYSTEM\CurrentControlSet\Services\MyWebSearchService#Type
HKLM\SYSTEM\CurrentControlSet\Services\MyWebSearchService#Start
HKLM\SYSTEM\CurrentControlSet\Services\MyWebSearchService#ErrorControl
HKLM\SYSTEM\CurrentControlSet\Services\MyWebSearchService#ImagePath
HKLM\SYSTEM\CurrentControlSet\Services\MyWebSearchService#DisplayName
HKLM\SYSTEM\CurrentControlSet\Services\MyWebSearchService#ObjectName
HKLM\SYSTEM\CurrentControlSet\Services\MyWebSearchService\Security
HKLM\SYSTEM\CurrentControlSet\Services\MyWebSearchService\Security#Security
HKLM\SYSTEM\CurrentControlSet\Services\MyWebSearchService\Enum
HKLM\SYSTEM\CurrentControlSet\Services\MyWebSearchService\Enum#0
HKLM\SYSTEM\CurrentControlSet\Services\MyWebSearchService\Enum#Count
HKLM\SYSTEM\CurrentControlSet\Services\MyWebSearchService\Enum#NextInstance

Adware.Tracking Cookie
C:\Documents and Settings\Lonnie\Local Settings\Temp\Cookies\lonnie@ad.yieldmanager[2].txt
C:\Documents and Settings\Lonnie\Local Settings\Temp\Cookies\lonnie@ads.pointroll[1].txt
C:\Documents and Settings\Lonnie\Local Settings\Temp\Cookies\lonnie@advertising[2].txt
C:\Documents and Settings\Lonnie\Local Settings\Temp\Cookies\lonnie@at.atwola[1].txt
C:\Documents and Settings\Lonnie\Local Settings\Temp\Cookies\lonnie@atdmt[1].txt
C:\Documents and Settings\Lonnie\Local Settings\Temp\Cookies\lonnie@collective-media[1].txt
C:\Documents and Settings\Lonnie\Local Settings\Temp\Cookies\lonnie@doubleclick[1].txt
C:\Documents and Settings\Lonnie\Local Settings\Temp\Cookies\lonnie@invitemedia[1].txt
C:\Documents and Settings\Lonnie\Local Settings\Temp\Cookies\lonnie@pointroll[2].txt

4. I was partially able to run DrWeb Curit, but it did not allow me to save an icon on my desktop or retrieve a 'cured' list later. Should I try again (it ran for over an hour). Should I retry this one and reply later?

My problem seems to be that after I successfully ran MBAM, I am now unable to go to google.com, yahoo.com, or bing.com, I get the following error message:

Page not found - connection failure
Oops! This link appears to be broken.


Any suggestions? Thank you in advance.

#4 Kilakona

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Posted 21 November 2009 - 07:30 PM

I now cannot run Dr. Web Cure it at all. I get this message when it tries to download:

Internet Explorer cannot display the webpage

What you can try:
Diagnose Connection Problems

More information



I am screwed I think. I don't think I'm infected as much as some DNS errors were made or something is wrong with SSL/TLS protocols or something. I really have no idea. Any help anyone has would be much appreciated.

#5 garmanma

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Posted 21 November 2009 - 08:02 PM

Please try these scans and post the logs

:trumpet:
We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

----------------------------------

Please note: If Rootrepeal fails to run, try this step: Click Settings - Options. Set the Disk Access slider to High

Also try: right-click on rootrepeal.exe and rename it to tatertot.scr

=================

:flowers:
Please download Win32kDiag.exe by AD and save it to your desktop.
alternate download 1
alternate download 2
  • This tool will create a diagnostic report
  • Double-click on Win32kDiag.exe to run and let it finish.
  • When it states Finished! Press any key to exit..., press any key on your keyboard to close the program.
  • A file called Win32kDiag.txt should be created on your Desktop.
  • Open that file in Notepad and copy/paste the entire contents (from Starting up... to Finished! Press any key to exit...) in your next reply.
--------------------------------------


:thumbsup: Go to Posted Image > Run..., then copy and paste this command into the open box: cmd
Click OK.
At the command prompt C:\>, copy and paste the following command and press Enter:
DIR /a/s %windir%\scecli.dll %windir%\netlogon.dll %windir%\eventlog.dll >Log.txt & START notepad Log.txt
A file called log.txt should be created on your Desktop.
Open that file and copy/paste the contents in your next reply.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#6 Kilakona

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Posted 24 November 2009 - 03:18 AM

Thank you. I have run the requested reports.

1. RootRepeal:

ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/11/23 23:29
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP2
==================================================

Drivers
-------------------
Name: dump_diskdump.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_diskdump.sys
Address: 0xF45C7000 Size: 16384 File Visible: No Signed: -
Status: -

Name: dump_viamraid.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_viamraid.sys
Address: 0xF4EF0000 Size: 61440 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xB1B13000 Size: 49152 File Visible: No Signed: -
Status: -

==EOF==
ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/11/23 23:43
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP2
==================================================

Drivers
-------------------
Name: dump_diskdump.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_diskdump.sys
Address: 0xF45C7000 Size: 16384 File Visible: No Signed: -
Status: -

Name: dump_viamraid.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_viamraid.sys
Address: 0xF4EF0000 Size: 61440 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xB18CB000 Size: 49152 File Visible: No Signed: -
Status: -

==EOF==
ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/11/23 23:52
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP2
==================================================

Drivers
-------------------
Name: dump_diskdump.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_diskdump.sys
Address: 0xF45C7000 Size: 16384 File Visible: No Signed: -
Status: -

Name: dump_viamraid.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_viamraid.sys
Address: 0xF4EF0000 Size: 61440 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xB09AD000 Size: 49152 File Visible: No Signed: -
Status: -

==EOF==

2. Win32Diag.exe

Running from: C:\Documents and Settings\Lonnie\Desktop\Win32kDiag.exe

Log file at : C:\Documents and Settings\Lonnie\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\WINDOWS'...

Finished!

3. cmd log text
Volume in drive C has no label.
Volume Serial Number is 1452-3491

Directory of C:\WINDOWS\$hf_mig$\KB968389\SP2QFE

02/06/2009 10:46 AM 408,064 netlogon.dll
1 File(s) 408,064 bytes

Directory of C:\WINDOWS\$hf_mig$\KB975467\SP2QFE

02/06/2009 10:46 AM 408,064 netlogon.dll
1 File(s) 408,064 bytes

Directory of C:\WINDOWS\SoftwareDistribution\Download\dd9ab5193501484cf5e6884fa1d22f9e

04/13/2008 04:12 PM 181,248 scecli.dll

Directory of C:\WINDOWS\SoftwareDistribution\Download\dd9ab5193501484cf5e6884fa1d22f9e

04/13/2008 04:12 PM 407,040 netlogon.dll
2 File(s) 588,288 bytes

Directory of C:\WINDOWS\system32

08/04/2004 04:00 AM 180,224 scecli.dll

Directory of C:\WINDOWS\system32

08/04/2004 04:00 AM 407,040 netlogon.dll
2 File(s) 587,264 bytes

Directory of C:\WINDOWS\system32\dllcache

08/04/2004 04:00 AM 180,224 scecli.dll

Directory of C:\WINDOWS\system32\dllcache

08/04/2004 04:00 AM 407,040 netlogon.dll
2 File(s) 587,264 bytes
**

I think I'm probably bug-free but for some reason 'oops link is broken' when trying to go to certain websites (e.g., google, yahoo, bing). I appreciate your help.

#7 garmanma

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Posted 24 November 2009 - 08:44 PM

I think what has happened is, you were successful at getting rid of most of your infection but there are still remnants hanging around causing problems
Try this:

http://www.bleepingcomputer.com/virus-remo...se-smitfraudfix

might have to run twice
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#8 Kilakona

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Posted 29 November 2009 - 06:54 PM

Thanks, I will try that next time I'm able to log on--now I can't even open Windows XP--keeps saying can't access Windows, log on in safe mode or last good method, then beeps to flash screen saying Windows can't be opened. (I'm using someone else's computer now.) I think I'll have to take it in somewhere. Any suggestions? I'm on a scary budget.

It looks like I was able to 'disinfect' the bug/malware or whatever, but somehow damaged my Windows and security links to some websites. i don't know.

Thanks for your time.

#9 AustrAlien

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Posted 29 November 2009 - 07:12 PM

I can't even open Windows XP--keeps saying can't access Windows, log on in safe mode or last good method, then beeps to flash screen saying Windows can't be opened. ......... Any suggestions?

Ooops !!! What were you doing/What programs were running/What did you see before this problem occurred?
Please describe what you see when you attempt to start Windows normally.
Please describe what you see when you attempt to start Windows in Safe Mode.

To get a look at the error message presented by a BSOD (blue screen of death) ....
Start tapping the F8 key after you press the ON button, and continue tapping until you are presented with the "Windows Advanced Options Menu" screen.
Use the UP/DOWN arrow keys to select "Disable automatic restart on system failure" and press the <ENTER> key.
Your system will attempt to restart normally, but when it crashes, it will not re-start: Instead, you will see a BSOD with error message.
Record the error message in full detail, and post in this thread.

Try the following ...
Start tapping the F8 key after you press the ON button, and continue tapping until you are presented with the "Windows Advanced Options Menu" screen.
Use the UP/DOWN arrow keys to select "Last known good configuration", and press the <ENTER> key.
The computer will attempt to load Windows.
If Windows does not start, try the same thing again .... and continue trying for at least 10 times, before you rule that option out as a means of getting your OS up and running again, normally.
Why 10 times? Based on past experience, a successful result is sometimes achieved after several consecutive failed attempts.
AustrAlien
Google is my friend. Make Google your friend too.

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#10 Kilakona

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Posted 30 November 2009 - 10:24 PM

Thank you.

I was only running outlook, word, internet (except google, bing, etc. which I still get "oops link appears broken" message). All was working OK.

But now, upon login, I get:

We apologize for the inconventience, but windows did not start successfully. A recent hardware or software change might have caused this...etc.

30 seconds

choices: Safe Mode
Last Known Good Configuration etc.

With each of these, it runs screen: multidisk(0)..../.... etc.

When I followed your instructiuons for Windows Advanced Options Menu screen (multi F8), I got the following screen:

A problem has been detected and windows has been shut down to prevent damage to your computer. If this is the first time you've seen this stop error screen, restart your computer.....If this screen appears again, follow these steps:

Check to be sure you have adequate space...Try changing video adapters [space is fine]
Check with hardware vendor for any BIOS updates...disable Bios memory options such as caching or shadowing.

safe mode details

Technical information

***STOP:0X0000007E( shoot getting kicked off public computer, must continue later...

#11 quietman7

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Posted 01 December 2009 - 11:06 AM

This issue might occur if a system thread generates an exception that the error handler does not catch. This exception can be caused by any of the following:

* If this issue occurs after the first restart during Windows Setup or after Setup is complete, the computer might not have sufficient hard disk space to run Windows XP.
* The computer BIOS might be incompatible with Windows XP, or it might have to be updated.
* The video adapter drivers might be incompatible with Windows XP.
* A device driver or a system service might be damaged.
* If the issue is associated with the Win32k.sys file, it might be caused by a third-party remote control program.

How to troubleshoot a Stop 0x0000007E error

The browser messages you describe sound like a Google Toolbar issue:However the Stop error and now bootup problems indicates you are probably dealing with multiple issues.

Bootup failure can be due to a variety of issues to include application faults, hardware failures, loose pin connections or malware infestation. Startup failures that occur before the OS loader (Ntldr) starts could indicate missing or deleted files, or damage to the hard disk master boot record (MBR), partition table, or boot sector. If a problem occurs during startup, the system might have incompatible software or drivers, incompatible or improperly configured hardware, or corrupted registry/system files. However, the first thing to do is check all your hardware connections and ensure they are fitted properly.

If you cannot bootup or logon in normal or safe mode, then your options are limited.If you choose Hiren's, please be aware:

While this collection of tools can be very useful, potential users should note that many of the tools are commercial applications that have not been legally licensed for redistribution, and so download/use/sharing of Hiren's BootCD may be illegal (depending on your legal jurisdiction).

http://en.wikipedia.org/wiki/Hiren%27s_BootCD

If none of the above methods give you access to your computer, then you can try doing a Repair Install with Recovery Console but you will need your XP CD.
.
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#12 Kilakona

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Posted 01 December 2009 - 10:43 PM

I will try the above. Thank you.

All of the technical information was the following:

***STOP: 0X0000007E(0XC0000005,0X85919BCB, 0XF797F69C,0XF797F398)

The scary part:

then the msg says

Beginning dump of physical memory
Physical memory dump complete.

Contact your system administrator or techincal support group for further assistance.

**
I will have to print out your suggestions (don't have the click links then though) and will try them. I really appreciate your help.

kila

#13 quietman7

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Posted 01 December 2009 - 11:14 PM

When you get a Blue Screen Of Death (BSOD), your system writes a file called a memory dump which contains "Debugging" info. This is useful to help troubleshoot and identify why your computer crashed unexpectedly and when you are trying to figure out what caused a particular stop error. Changing the settings to stop memory dumps also stops Windows from writing debugging info into a dump file - complete, kernel or small dump. Memory dumps, depending on which dump type is selected, can take up a lot of paging file RAM and again, depending on which dump type is being used, can speed up or slow the process of recording information. Memory dumps can be cause by a variety of issues to include .dll error, RAM/Hardware problems, memory allocation error, COM error, HIVE crash, etc.You can download and install Microsoft Debugging Tools to read and investigate minidump files.
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#14 Kilakona

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Posted 15 December 2009 - 06:30 PM

I tried nearly everything, and not wanting to make it worse, I brought it in to a 'seasoned' computer place. Bottom line, the hard drive shut down, the few retrievable files were corrupt, and my husband and I lost all our work files, contacts, baby and family photos, videos, programs, etc. and are $200+ poorer, right before xmas. I am so sad. Even my son lost his ipod music. If I'm not homeless in the spring I'll be very happily surprised. At least the public library will let me use their pc to send out resumes as long as my bo isn't too bad. I guess it's back up, back up, back up and/or purchase a portable hard drive. A lesson to me for sure. Happy Holidays. Don't make my mistakes


Thanks for all of your help. I do appreciate it. I have no idea if that virus? had anything to do with my whole pc crashing.



Kila

#15 quietman7

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Posted 15 December 2009 - 07:21 PM

Bottom line, the hard drive shut down, the few retrievable files were corrupt, and my husband and I lost all our work files

Sorry to hear about that. But a hard drive is like any other type of hardware component and can go bad with or without warning. It happened to me a time or two. Yes, the lesson is to always back up your data on a regular basis. I use a portable external hard drive which I can quickly disconnect. I spent most of my life in Florida. If you ever had to leave your home quickly (i.e. impending hurricane) its not always practical to take your computer but unplugging your external drive only takes seconds.

Happy Holidays to you and your family too.
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