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Error loading winooq32.rom


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#1 Kahuna555

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Posted 20 November 2009 - 10:33 AM

Every time I boot my computer, I get a strange error message. The title of the error message is "RunDLL", and the message says:

"Error loading winooq32.rom
The specified module could not be found"

I posted this in a different part of the forum, and was told that it is a malware issue, and I should post it here. Does anyone have any hints?

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#2 Computer Pro

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Posted 20 November 2009 - 10:43 AM

Hello and welcome to Bleeping Computer.

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Lets take a look with Malwarebytes

Please download Malwarebytes' Anti-Malware from here:
Malwarebytes
Please rename the file BEFORE downloading to zztoy.exe instead of mbam-setup.exe

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

Double Click zztoy.exe to install the application.
* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform Full Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* Copy&Paste the entire MBAM report (even if it does not find anything) in your next reply

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.


If Malwarebytes won't install or run

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
Computer Pro

#3 Kahuna555

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Posted 20 November 2009 - 11:39 AM

How do I change the name of the file before I download it?

#4 Computer Pro

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Posted 20 November 2009 - 12:53 PM

If you are unsure of how to change the filename, then just go ahead and download without changing the name.
Computer Pro

#5 Kahuna555

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Posted 20 November 2009 - 01:20 PM

Ok, I just changed the name after I downloaded it. Then I let it update, and now it is scanning. It has been going for almost an hour, and is still at it.

#6 Kahuna555

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Posted 20 November 2009 - 01:26 PM

Malwarebytes' Anti-Malware 1.41
Database version: 3201
Windows 6.0.6001 Service Pack 1

11/20/2009 9:25:07 PM
mbam-log-2009-11-20 (21-25-07).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 340687
Time elapsed: 59 minute(s), 49 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\mssmsgs (Backdoor.Bot) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoActiveDesktopChanges (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Windows\System32\winooq32.rom (Backdoor.Bot) -> Quarantined and deleted successfully.
C:\Windows\System32\winxgm32.rom (Backdoor.Bot) -> Quarantined and deleted successfully.

#7 Computer Pro

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Posted 20 November 2009 - 10:02 PM

ok, next:

Please run ATF and SAS:

Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.

Note 2: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware, Free Home Edition

Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.



Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.
Computer Pro

#8 Kahuna555

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Posted 21 November 2009 - 07:07 AM

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 11/21/2009 at 03:01 PM

Application Version : 4.30.1004

Core Rules Database Version : 4300
Trace Rules Database Version: 2170

Scan type : Complete Scan
Total Scan Time : 03:30:33

Memory items scanned : 567
Memory threats detected : 0
Registry items scanned : 4914
Registry threats detected : 0
File items scanned : 218958
File threats detected : 0

#9 Computer Pro

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Posted 21 November 2009 - 09:11 AM

Are you still getting the error message?
Computer Pro

#10 Kahuna555

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Posted 21 November 2009 - 12:23 PM

No, it stopped after I ran the scan with Malewarebytes'. Thank you for your help!

#11 Computer Pro

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Posted 21 November 2009 - 02:46 PM

You are very welcome.

Create a new Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
• Go to Start > Programs > Accessories > System Tools and click "System Restore".
• Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
• Then use Disk Cleanup to remove all but the most recently created Restore Point.
• Go to Start > Run and type: Cleanmgr
• Click "Ok"
• Disk Cleanup will scan your files for several minutes, then open.
• Click the "More Options" Tab.
• Click the "Clean up" button under System Restore.
• Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
• Click Yes, then click Ok.
• Click Yes again when prompted with "Are you sure you want to perform these actions?"
• Disk Cleanup will remove the files and close automatically.
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#12 Kahuna555

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Posted 21 November 2009 - 04:01 PM

Ok, thank you! Now, I have a quick question... Is there any reason that the programs you had me install might take up an absurd amount of space on my computer? My memory might be failing me, but before I started working on this issue, I had 100 Gigs of free space on my hard drive, but now I have only 80. If the answer to my question is no, then don't worry about it... I probably just put something on my computer that I forgot about.

#13 Computer Pro

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Posted 21 November 2009 - 04:45 PM

No, it should not be that much of a difference in space. I wouldnt worry about it.
Computer Pro

#14 ilik

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Posted 03 December 2010 - 07:20 AM

Hello! I have the same problem. I have Vista Home Premium.

Error loading winlib32.rom
The specified module could not be found.


Error loading C:/Windows/system32/sshnas21.dll
The specified module could not be found.

Now i am doing what did you write here. I downloaded Malwarebytes Anti-Malware. It is scanning. I am very surprised.
Because I have Kaspersky it is scanning too. Kaspersky found 2 infected threats. but Malwarebytes found 143 objects infected.
I have to delete all 143 objects?Is it safe for my computer?


Also I have another problem. I download latest updates for vista. Now here is problem. I can't open some programs. Or some-times i can't open program which i am using everyday. When I am trying open something this thing coming up.

"Windows cannot access the specified device,path, or file.You may not have the appropriate permissions to access the item."

Can you help me,how to delete it or turn off it?

Thank you very much,for your advance help :)




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