Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

How to resolve conflicting reports from different virus checkers


  • Please log in to reply
3 replies to this topic

#1 aelfgifa

aelfgifa

  • Members
  • 101 posts
  • OFFLINE
  •  
  • Local time:01:50 PM

Posted 20 November 2009 - 04:03 AM

Hi,

I looked through past posts and didn't see this addressed, so if it is, please just send me a link.

Is there a systematic way to find out who is right if you scan your system with one product (call it A) which tells you you have a trojan, a keylogger, and several vulnerabilities, but doesn't offer any more advice other than "do something to fix this". Then, I uninstalled "A" via control panel and downloaded free AVG which didn't find anything, because I remember reading here not to have multiple antivirus/security programs at the same time.

So, how should I go about determining which is correct? Do I have a clean system, or am I infested with all the above stuff I mentioned? I probably need a third opinion, but from whom? Is there a rational step by step procedure or product to help me? I am not made of money, although I will buy something after a free trial if I am happy with it (which is how I ended up with "A" on my computer to start with).

And I am getting my other computer back tomorrow after a hard drive crash, so want to install something reliable to keep it clean, but . . . My judgment isn't the best in the world, I guess. I've been just floundering and have probably been making things worse.

Thanks in advance for any advice on how to figure this out.

aelfgifa

BC AdBot (Login to Remove)

 


#2 bluesjunior

bluesjunior

  • Members
  • 761 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:06:50 PM

Posted 20 November 2009 - 06:17 AM

You would stand a better chance of help if you said which programs you are talking about. A program (call it A) telling you that your PC is infected could in fact be a rogue program itself. So best you name these programs.
Motherboard: Gigabyte GA-MA770T-UD3, CPU: AMD Athlon II X3 450 Processor, Memory: OCZ 4GB (2x2GB) DDR3 1333MHz,Graphics: PowerColor HD 5750 1GB GDDR5,
PSU: Corsair 430W CX PSU 4x SATA 1x PCI-E, Hard Drive:Samsung SpinPoint F3 500GB Hard Drive SATAII 7200rpm 16MB Cache.

#3 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,399 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:02:50 PM

Posted 20 November 2009 - 09:39 AM

You can always get a second opinion on any file that is detected as a threat:

Go to Jotti's virusscan or VirusTotal. In the "File to upload & scan" box, browse to the location of the suspicious file(s) and submit (upload) it for scanning/analysis.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#4 aelfgifa

aelfgifa
  • Topic Starter

  • Members
  • 101 posts
  • OFFLINE
  •  
  • Local time:01:50 PM

Posted 21 November 2009 - 06:43 PM

bluesjunior,

I apologize; I called the first program "A" because I didn't want to look like I was trying to say bad things about something when it could have been just my own mistake. I do not click on popup links telling me I'm supposedly infected.

The first program was KIS 2010 - the 30 day trial of the fully functional version. As I said, it wasn't helpful, so I uninstalled it after 2 days and tried AVG instead, which found nothing wrong.

I'll try the other programs suggested by Quietman.

Worst case, I guess I can use that machine only for offline use, such as running my Wacom drawing tablet, but that is a pain in the neck.

Does this help?

aelfgifa




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users