Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Infected: Cannot visit microsoft or AV sites


  • This topic is locked This topic is locked
2 replies to this topic

#1 reddyd

reddyd

  • Members
  • 1 posts
  • OFFLINE
  •  
  • Local time:07:36 AM

Posted 19 November 2009 - 09:12 PM

Hi,

I found the confickr worm on my USB stick.
then seems like all files on my C: were removed, including boot.ini. So i saved all my files and re-installed Windows fresh.
It has only been 4-5 days and i am infected already.

I cannot visit microsoft or other antivirus sites.
I ran MalwareBytes. It found 8 problems and fixed. But still not solved.

That is when i chanced upon this site.

Registered, read some instructions and posting the recommended log files.

Sure appreciate all the help i can get.

Thanks and Best Regards.
:(


DDS (Ver_09-10-26.01) - NTFSx86
Run by admin at 19:47:51.90 on Thu 11/19/2009
Internet Explorer: 6.0.2900.2180
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.2038.1087 [GMT -6:00]


============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\WINDOWS\system32\tcpsvcs.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Dell\QuickSet\quickset.exe
C:\WINDOWS\stsystra.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\ScanSoft\OmniPageSE\opware32.exe
C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Documents and Settings\admin\Local Settings\Application Data\Google\Update\1.2.183.13\GoogleCrashHandler.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Intel\Wireless\Bin\Dot1XCfg.exe
C:\Documents and Settings\admin\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Documents and Settings\admin\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\admin\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\admin\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\admin\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\admin\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\admin\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\admin\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
uInternet Settings,ProxyOverride = *.local
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 5.0\reader\activex\AcroIEHelper.ocx
uRun: [Google Update] "c:\documents and settings\admin\local settings\application data\google\update\GoogleUpdate.exe" /c
mRun: [Dell QuickSet] c:\program files\dell\quickset\quickset.exe
mRun: [SigmatelSysTrayApp] stsystra.exe
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [NeroFilterCheck] c:\windows\system32\NeroCheck.exe
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [Omnipage] c:\program files\scansoft\omnipagese\opware32.exe
mRun: [IntelZeroConfig] "c:\program files\intel\wireless\bin\ZCfgSvc.exe"
mRun: [IntelWireless] "c:\program files\intel\wireless\bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
mRun: [Malwarebytes Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office\OSA9.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\quickb~1.lnk - c:\program files\common files\intuit\quickbooks\qbupdate\qbupdate.exe
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
Notify: igfxcui - igfxdev.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\admin\applic~1\mozilla\firefox\profiles\bskt8529.default\
FF - prefs.js: browser.startup.homepage - www.google.com

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);

============= SERVICES / DRIVERS ===============

R3 tap0901;TAP-Win32 Adapter V9;c:\windows\system32\drivers\tap0901.sys [2009-11-12 25984]
S2 xnplwoj;Installer Universal;c:\windows\system32\svchost.exe -k netsvcs [2004-8-4 14336]

=============== Created Last 30 ================

2009-11-19 18:41:59 0 d-----w- c:\docume~1\admin\applic~1\Malwarebytes
2009-11-19 18:41:55 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2009-11-19 18:41:54 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2009-11-19 18:41:54 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2009-11-19 18:41:54 0 d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-11-19 02:48:32 116 ----a-w- c:\windows\NeroDigital.ini
2009-11-17 04:57:46 376832 ----a-w- c:\windows\system32\AegisI5Installer.exe
2009-11-17 04:57:46 21361 ----a-w- c:\windows\system32\drivers\AegisP.sys
2009-11-17 04:57:46 21361 ----a-w- c:\windows\AegisP.sys
2009-11-17 04:57:46 13984 ----a-w- c:\windows\AegisP.inf
2009-11-17 04:57:46 10640 ----a-w- c:\windows\AegisP.cat
2009-11-17 04:57:06 684032 ----a-w- c:\windows\system32\NETw4c32.dll
2009-11-17 04:57:06 2772992 ----a-w- c:\windows\system32\NETw4r32.dll
2009-11-17 04:57:06 2530176 ----a-w- c:\windows\system32\drivers\NETw4x32.sys
2009-11-17 04:56:34 0 d-----w- c:\docume~1\admin\applic~1\Intel
2009-11-17 04:35:56 0 d-----w- C:\Perl
2009-11-17 03:05:40 0 d-----w- c:\windows\system32\Adobe
2009-11-17 03:05:40 0 d-----w- c:\windows\Profiles
2009-11-17 03:03:15 15104 -c--a-w- c:\windows\system32\dllcache\usbscan.sys
2009-11-17 03:03:15 15104 ----a-w- c:\windows\system32\drivers\usbscan.sys
2009-11-17 03:01:47 0 d-----w- c:\program files\Canon
2009-11-17 03:01:06 525 ----a-w- c:\windows\MAXLINK.INI
2009-11-17 03:01:06 0 d-----w- c:\docume~1\alluse~1\applic~1\SSScanWizard
2009-11-17 03:01:06 0 d-----w- c:\docume~1\alluse~1\applic~1\SSScanAppDataDir
2009-11-17 03:01:03 0 d-----w- c:\program files\common files\ScanSoft Shared
2009-11-17 03:00:47 0 d-----w- c:\program files\ScanSoft
2009-11-17 02:59:11 339968 ----a-w- c:\windows\system32\N124UFW.dll
2009-11-17 02:59:11 327740 ----a-w- c:\windows\system32\UCS32P.DLL
2009-11-17 02:59:11 32768 ----a-w- c:\windows\system32\CNQU70.DLL
2009-11-17 02:59:10 0 d--h--w- C:\CanoScan
2009-11-17 02:35:30 3399 ----a-w- c:\windows\system32\hptcpmon.ini
2009-11-17 02:35:30 294912 ----a-w- c:\windows\system32\hptcpmui.dll
2009-11-17 02:35:30 192512 ----a-w- c:\windows\system32\hptcpmon.dll
2009-11-17 02:35:30 135 ----a-w- c:\windows\system32\AddPort.ini
2009-11-17 02:35:30 118784 ----a-w- c:\windows\system32\hptcpmib.dll
2009-11-17 02:32:50 766 ----a-w- c:\windows\hp.ico
2009-11-17 02:32:48 62403 ----a-w- c:\windows\Uninst.isu
2009-11-17 02:32:19 0 d-----w- c:\windows\system32\appmgmt
2009-11-17 02:27:35 26496 -c--a-w- c:\windows\system32\dllcache\usbstor.sys
2009-11-17 02:24:28 77 ----a-w- c:\windows\wpd99.drv
2009-11-17 02:24:02 46648 ----a-w- c:\windows\system32\pdfmon.dll
2009-11-17 02:24:02 114738 ----a-w- c:\windows\system32\pdfmona.dll
2009-11-17 02:24:00 0 d-----w- C:\pdf995
2009-11-16 05:11:20 512 ----a-w- C:\suse.boot
2009-11-16 00:22:31 23400 ----a-w- c:\windows\system32\drivers\GEARAspiWDM.sys
2009-11-16 00:22:31 107368 ----a-w- c:\windows\system32\GEARAspi.dll
2009-11-16 00:22:20 0 d-----w- c:\program files\iPod
2009-11-16 00:22:18 0 d-----w- c:\program files\iTunes
2009-11-16 00:22:18 0 d-----w- c:\docume~1\alluse~1\applic~1\{8CD7F5AF-ECFA-4793-BF40-D8F42DBFF906}
2009-11-16 00:22:06 0 d-----w- c:\program files\Bonjour
2009-11-16 00:20:14 56 ----a-w- c:\windows\WININIT.INI
2009-11-16 00:17:38 65536 ----a-w- c:\windows\system32\NeroCo.dll
2009-11-16 00:17:38 57344 ----a-w- c:\windows\system32\NeroBurnRights.cpl
2009-11-16 00:17:38 23936 ------w- c:\windows\UNNeroBurnRights.cfg
2009-11-16 00:17:38 2031616 ------w- c:\windows\UNNeroBurnRights.exe
2009-11-16 00:17:12 49857 ------w- c:\windows\UNNMP.cfg
2009-11-16 00:17:12 2977792 ------w- c:\windows\UNNMP.exe
2009-11-16 00:16:36 155648 ----a-w- c:\windows\system32\NeroCheck.exe
2009-11-16 00:15:55 2973696 ------w- c:\windows\UNNeroVision.exe
2009-11-16 00:15:55 24064 ------w- c:\windows\system32\msxml3a.dll
2009-11-16 00:15:55 154568 ------w- c:\windows\UNNeroVision.cfg
2009-11-16 00:15:41 476320 ------w- c:\windows\system32\ImagXpr7.dll
2009-11-16 00:15:41 471040 ------w- c:\windows\system32\ImagXRA7.dll
2009-11-16 00:15:41 38912 ------w- c:\windows\system32\picn20.dll
2009-11-16 00:15:41 364544 ------w- c:\windows\system32\TwnLib4.dll
2009-11-16 00:15:41 262144 ------w- c:\windows\system32\ImagXR7.dll
2009-11-16 00:15:41 1568768 ------w- c:\windows\system32\ImagX7.dll
2009-11-16 00:15:41 106496 ----a-w- c:\windows\system32\TwnLib20.dll
2009-11-16 00:15:14 306688 ----a-w- c:\windows\IsUninst.exe
2009-11-16 00:15:13 0 d-----w- c:\documents and settings\admin\WINDOWS
2009-11-16 00:11:40 0 d-----w- c:\program files\OpenVPN
2009-11-15 23:52:50 0 d-----w- c:\program files\NX Client for Windows
2009-11-15 07:49:56 0 d-----w- c:\windows\system32\LogFiles
2009-11-15 07:46:05 376 ----a-w- c:\windows\ODBC.INI
2009-11-15 07:46:04 63 ----a-w- c:\windows\mdm.ini
2009-11-15 07:44:40 0 d-----w- c:\windows\ShellNew
2009-11-15 07:43:41 0 d-----w- c:\windows\Twain32
2009-11-15 07:37:16 339968 ----a-w- c:\windows\system32\cdintf.dll
2009-11-15 07:35:30 0 d-----w- c:\program files\common files\Intuit
2009-11-15 07:35:30 0 d-----w- c:\program files\common files\AnswerWorks 4.0
2009-11-15 07:34:38 0 d-----w- c:\program files\Intuit
2009-11-15 07:33:37 0 d-----w- c:\docume~1\alluse~1\applic~1\Intuit
2009-11-15 07:32:28 0 d-----w- c:\windows\system32\URTTemp
2009-11-15 07:29:18 768 ----a-w- c:\documents and settings\admin\_viminfo
2009-11-15 07:28:02 987 ----a-w- c:\windows\gvimdiff.bat
2009-11-15 07:28:02 987 ----a-w- c:\windows\gview.bat
2009-11-15 07:28:02 987 ----a-w- c:\windows\evim.bat
2009-11-15 07:28:02 979 ----a-w- c:\windows\gvim.bat
2009-11-15 07:28:02 688 ----a-w- c:\windows\vimtutor.bat
2009-11-15 07:28:02 662 ----a-w- c:\windows\vimdiff.bat
2009-11-15 07:28:02 662 ----a-w- c:\windows\view.bat
2009-11-15 07:28:02 658 ----a-w- c:\windows\vim.bat
2009-11-15 07:27:56 0 d-----w- c:\program files\Vim
2009-11-15 07:25:02 23856 ----a-w- c:\windows\system32\spupdsvc.exe
2009-11-15 07:14:13 94299 ----a-w- c:\windows\system32\SynTPAPI.dll
2009-11-15 07:14:13 82014 ----a-w- c:\windows\system32\SynCOM.dll
2009-11-15 07:14:13 81920 ----a-w- c:\windows\system32\SynTPCo2.dll
2009-11-15 07:14:13 69723 ----a-w- c:\windows\system32\SynTPFcs.dll
2009-11-15 07:14:13 191872 ----a-w- c:\windows\system32\drivers\SynTP.sys
2009-11-15 07:14:13 114688 ----a-w- c:\windows\system32\SynCtrl.dll
2009-11-15 07:14:13 0 d-----w- c:\program files\Synaptics
2009-11-15 07:13:44 0 d-----w- c:\program files\Modem Helper
2009-11-15 07:12:42 0 d-----w- c:\program files\CONEXANT
2009-11-15 07:12:25 86016 ----a-w- c:\windows\system32\mdmxsdk.dll
2009-11-15 07:12:25 192512 ----a-w- c:\windows\system32\drivers\HSXHWAZL.sys
2009-11-15 07:12:25 12544 ----a-w- c:\windows\system32\drivers\mdmxsdk.sys
2009-11-15 07:12:25 114688 ----a-w- c:\windows\system32\Uci32103.dll
2009-11-15 07:12:24 936960 ----a-w- c:\windows\system32\drivers\HSX_DPV.sys
2009-11-15 07:12:24 669696 ----a-w- c:\windows\system32\drivers\HSX_CNXT.sys
2009-11-15 07:12:24 141497 ----a-w- c:\windows\system32\drivers\del1028.cty
2009-11-15 07:11:30 90112 ----a-w- c:\windows\system32\snymsico.dll
2009-11-15 07:11:30 51328 ----a-w- c:\windows\system32\drivers\rimsptsk.sys
2009-11-15 07:11:30 307968 ----a-w- c:\windows\system32\drivers\rixdptsk.sys
2009-11-15 07:11:30 28544 ----a-w- c:\windows\system32\drivers\rimmptsk.sys
2009-11-15 07:11:30 16480 ----a-w- c:\windows\system32\rixdicon.dll
2009-11-15 07:10:24 0 d-----w- c:\program files\Broadcom
2009-11-15 07:08:48 135168 ----a-w- c:\windows\system32\igfxres.dll
2009-11-15 07:06:58 7552 -c--a-w- c:\windows\system32\dllcache\mskssrv.sys
2009-11-15 07:06:28 0 d-----w- c:\program files\SigmaTel
2009-11-15 07:05:52 61440 ----a-w- c:\windows\system32\KPower.dll
2009-11-15 07:05:52 307200 ----a-w- c:\windows\system32\BMAPI.dll
2009-11-15 07:05:52 172032 ----a-w- c:\windows\system32\NicConfigSvc.cpl
2009-11-15 07:05:51 0 d-----w- c:\program files\Dell
2009-11-15 07:05:00 16128 ----a-w- c:\windows\system32\drivers\APPDRV.SYS
2009-11-15 07:01:14 0 d-----w- c:\windows\tiinst
2009-11-15 06:37:29 0 d-----w- c:\windows\system32\ReinstallBackups
2009-11-15 06:34:40 446464 ----a-r- c:\windows\system32\hhactivex.dll
2009-11-15 06:34:40 176128 ----a-w- c:\windows\system32\RcdScan.dll
2009-11-15 06:34:39 7348 ----a-w- c:\windows\system32\Odbcjet.cnt
2009-11-15 06:34:39 414944 ----a-w- c:\windows\system32\COMCT332.OCX
2009-11-15 06:34:39 328480 ----a-w- c:\windows\system32\ssa3d30.ocx
2009-11-15 06:34:39 171967 ----a-w- c:\windows\system32\Odbcjet.hlp
2009-11-15 06:34:38 89360 ----a-w- c:\windows\system32\VB5DB.DLL
2009-11-15 06:34:36 13632 ------w- c:\windows\system32\drivers\omci.sys
2009-11-15 05:50:59 452096 -c--a-w- c:\windows\system32\dllcache\fxsapi.dll
2009-11-15 05:50:59 452096 ----a-w- c:\windows\system32\fxsapi.dll
2009-11-15 05:47:54 0 d-----w- c:\windows\system32\NtmsData
2009-11-15 05:43:08 0 d-s---w- c:\windows\system32\Microsoft
2009-11-15 04:22:31 0 d-sh--w- c:\documents and settings\all users\DRM
2009-11-15 04:22:14 0 d--h--w- c:\program files\WindowsUpdate
2009-11-15 04:21:21 0 d-----w- c:\program files\common files\MSSoap
2009-11-15 04:19:56 0 d-----w- c:\program files\Online Services
2009-11-15 04:19:51 0 d-----w- c:\program files\Messenger
2009-11-15 04:19:47 0 d-----w- c:\program files\MSN Gaming Zone
2009-11-15 04:19:03 0 d-----w- c:\program files\Windows NT
2009-11-14 22:02:23 0 d-----w- c:\program files\common files\ODBC
2009-11-14 22:02:20 0 d-----w- c:\program files\common files\SpeechEngines
2009-11-14 22:01:57 0 d-----r- c:\documents and settings\all users\Documents

==================== Find3M ====================

2009-11-15 04:20:16 21640 ----a-w- c:\windows\system32\emptyregdb.dat
2009-11-12 09:34:40 25984 ----a-w- c:\windows\system32\drivers\tap0901.sys
2009-10-30 00:29:08 2146304 ----a-w- c:\windows\system32\GPhotos.scr
2009-08-23 21:00:38 922112 ------w- c:\windows\system32\imapi2fs.dll
2009-08-23 21:00:38 426496 ------w- c:\windows\system32\imapi2.dll
2004-08-04 10:00:00 166048 --sha-r- c:\windows\system32\tjgnxaa.dll

============= FINISH: 19:48:03.93 =============

Attached Files



BC AdBot (Login to Remove)

 


#2 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 60,828 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:04:36 PM

Posted 27 November 2009 - 10:18 AM

Hello ,
And :( to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.

You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------
If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

-------------------------------------------------------------
Please be patient and I'd be grateful if you would note the following
  • The cleaning process is not instant. DDS logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new DDS log
  • GMER log


Please give me some time to review your logs and take the steps necessary with you to get your machine back in working order clean and free of malware.

Thanks and again sorry for the delay
.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#3 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 60,828 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:04:36 PM

Posted 02 December 2009 - 02:44 PM

Due to lack of feedback, this topic is now closed.

If you are the original topic starter and you need this topic re-opened, please send me a PM.

Everyone else, please start a new topic.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users