Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Upgrading from AVG Free 8.5 to 9.0


  • Please log in to reply
4 replies to this topic

#1 smellywalrus

smellywalrus

  • Members
  • 24 posts
  • OFFLINE
  •  
  • Local time:01:10 AM

Posted 19 November 2009 - 07:01 PM

I had no problems upgrading from AVG Free 8.5 to 9.0 on my desktop, but hadn't done so on this laptop because it's been very, very sick. We think it's now cured, but two attempts at running the upgrade installation on this machine failed.

The error message is:

Local machine: installation failed
Installation:
Error: Action failed for registry key HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows: creating registry key....
Access is denied.

When we were "fixing" this machine, did we do something that is now preventing AVG from creating this new registry key for the update? What can I do to get the installation to finish?

I am running no other anti-virus or anti-spamware. I update and run a Malwarebytes Quick Scan daily, but that was not running when I tried to do the upgrade.

Any suggestions? Thanks!

BC AdBot (Login to Remove)

 


#2 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,740 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:02:10 AM

Posted 20 November 2009 - 12:21 AM

Hello is this XP or Vista? Are you running from an account with Full Administrator rights? If Spybot is running on here disable it.
Most antispyware, parental control and process monitor types of protection software can block the required changes.

Now follow these instructions. AVG UN and RE Install
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 smellywalrus

smellywalrus
  • Topic Starter

  • Members
  • 24 posts
  • OFFLINE
  •  
  • Local time:01:10 AM

Posted 20 November 2009 - 03:46 PM

It's XP Pro.

Did the uninstall and deleted the AVG folder; downloaded the file; installation was about 2/3 through and got the same error.

As stated in original post, I'm not running any other anti-spyware or anti-virus in real time.

But now, my AVG Free 8.5 has been removed and I don't want to do any web stuff until I get something! So I guess I have to go back to the desktop, after just getting my laptop back after a week of non-use due to all the problems I was having.

#4 smellywalrus

smellywalrus
  • Topic Starter

  • Members
  • 24 posts
  • OFFLINE
  •  
  • Local time:01:10 AM

Posted 20 November 2009 - 03:59 PM

It's installed.

I went to this page at the AVG site

The 4th item down looked like the error that I got, so I clicked on the Reset_Access utility and ran that, and then re-ran the installation again and it appears all is well now.

Thanks!

#5 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,740 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:02:10 AM

Posted 20 November 2009 - 04:32 PM

You're welcome,glad it's straightened out. :thumbsup:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users