Posted 19 November 2009 - 07:01 PM
I had no problems upgrading from AVG Free 8.5 to 9.0 on my desktop, but hadn't done so on this laptop because it's been very, very sick. We think it's now cured, but two attempts at running the upgrade installation on this machine failed.
The error message is:
Local machine: installation failed
Error: Action failed for registry key HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows: creating registry key....
Access is denied.
When we were "fixing" this machine, did we do something that is now preventing AVG from creating this new registry key for the update? What can I do to get the installation to finish?
I am running no other anti-virus or anti-spamware. I update and run a Malwarebytes Quick Scan daily, but that was not running when I tried to do the upgrade.
Any suggestions? Thanks!