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I think I'm infected computer acting strange


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#1 littleoldme

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Posted 19 November 2009 - 06:47 PM

Over the last few days my computer seems to have a mind of it's own. Hour glass pops up when I'm not doing anything getting disconected from the internet where it has never happened before i think it's infected with something or another. Forgot to add avg antivirus realtime scanner is disabled and can't find a way to get it going again

Edited by littleoldme, 19 November 2009 - 06:49 PM.


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#2 Computer Pro

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Posted 20 November 2009 - 10:49 AM

Hello and welcome to Bleeping Computer.

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Lets take a look with Malwarebytes

Please download Malwarebytes' Anti-Malware from here:
Malwarebytes
Please rename the file BEFORE downloading to zztoy.exe instead of mbam-setup.exe

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

Double Click zztoy.exe to install the application.
* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform Full Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* Copy&Paste the entire MBAM report (even if it does not find anything) in your next reply

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.


If Malwarebytes won't install or run

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
Computer Pro

#3 littleoldme

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Posted 20 November 2009 - 12:11 PM

Thanks for the reply. Here is the MBAM Log.



Malwarebytes' Anti-Malware 1.41
Database version: 3201
Windows 5.1.2600 Service Pack 3

11/20/2009 12:08:12 PM
mbam-log-2009-11-20 (12-08-12).txt

Scan type: Full Scan (C:\|)
Objects scanned: 150481
Time elapsed: 15 minute(s), 31 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 Computer Pro

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Posted 20 November 2009 - 10:03 PM

Ok, lets run SAS:

Please run ATF and SAS:

Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.

Note 2: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware, Free Home Edition

Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.



Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.
Computer Pro

#5 littleoldme

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Posted 21 November 2009 - 01:20 AM

Here is the SUPERAntiSpyware Scan Log



SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 11/21/2009 at 01:16 AM

Application Version : 4.30.1004

Core Rules Database Version : 4300
Trace Rules Database Version: 2170

Scan type : Complete Scan
Total Scan Time : 00:13:48

Memory items scanned : 455
Memory threats detected : 0
Registry items scanned : 6197
Registry threats detected : 0
File items scanned : 15997
File threats detected : 0

#6 Computer Pro

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Posted 21 November 2009 - 09:19 AM

Hmm, nothing is finding anything. Lets try:


Ok, please follow the instructions here for running the ESET online scanner:

Please perform a scan with ESET Online Scanner
(Requires Internet Explorer to work. If given the option, choose "Quarantine" instead of delete.)
Vista Users be sure to run Internet Explorer as Administrator. To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select "Run as Administrator" from the context menu.)

You will see the Terms of Use. Tick the check-box in front of YES, I accept the Terms of Use

Now click Start.

You may receive an alert on the address bar that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then Click Insall ActiveX component.

A new window will appear asking "Do you want to install this software?" (OnlineScanner.cab)".
Answer Yes to install and download the ActiveX controls that allows the scan to run.

Click Start. (the Onlinescanner will now prepare itself for running on your pc)

To do a full-scan, check: "Remove found threats" and "Scan potentially unwanted applications"
Press Scan to start the online scan. (this could take some time to complete)
When the scan has finished, it will show a screen with two tabs "overview" and "details" and the option to get information or buy software. Just close the window.

Now click Start > Run... > type: C:\Program Files\EsetOnlineScanner\log.txt

The scan results will open in Notepad.

Copy and paste the log results in your next reply.


Note: Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn\ them back on after you are finished.
Computer Pro

#7 littleoldme

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Posted 21 November 2009 - 11:39 AM

I just noticed besides the AVG realtime scanner being disabled so is SpyBot Tea Timer. This didnt find anything either. Here's the log.


ESETSmartInstaller@High as CAB hook log:
OnlineScanner.ocx - registred OK
# version=7
# iexplore.exe=8.00.6001.18702 (longhorn_ie8_rtm(wmbla).090308-0339)
# OnlineScanner.ocx=1.0.0.6211
# api_version=3.0.2
# EOSSerial=8c3b73db96c51443aaff4a3ac03c989f
# end=finished
# remove_checked=true
# archives_checked=false
# unwanted_checked=true
# unsafe_checked=true
# antistealth_checked=true
# utc_time=2009-11-21 04:32:15
# local_time=2009-11-21 11:32:15 (-0500, Eastern Standard Time)
# country="United States"
# lang=1033
# osver=5.1.2600 NT Service Pack 3
# compatibility_mode=512 16777215 100 0 0 0 0 0
# compatibility_mode=768 16777215 100 0 0 0 0 0
# compatibility_mode=1024 16777215 100 0 0 0 0 0
# compatibility_mode=6401 16777214 66 100 0 568826 0 0
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# scanned=118510
# found=0
# cleaned=0
# scan_time=3138

#8 Computer Pro

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Posted 21 November 2009 - 03:08 PM

Hmmm, well it doesnt look like malware is the cause.

Try everything is this article to see if your computer speed can increase:

http://www.bleepingcomputer.com/forums/t/87058/slow-computerbrowser-check-here-first;-it-may-not-be-malware/
Computer Pro

#9 littleoldme

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Posted 21 November 2009 - 03:30 PM

Speed is not the problem AVG realtime scanner is disabled and I can't restart it as is Spybot's Tea Timer.

#10 Computer Pro

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Posted 21 November 2009 - 04:50 PM

Have you tried to go into the AVG program and reactivate the scanner?
Computer Pro

#11 littleoldme

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Posted 21 November 2009 - 05:30 PM

Yes i have it is greyed out and tea timer will not start either

#12 Computer Pro

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Posted 21 November 2009 - 05:38 PM

I would just go ahead and uninstall, then reinstall AVG and then also Spybot.
Computer Pro

#13 littleoldme

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Posted 21 November 2009 - 05:58 PM

Uninstalled AVG and went to install it and got an erorr went to avg website and this is what the error comes back with.

Local machine: installation failed
Installation:
Error: Action failed for file avgmfx86.sys: starting service....
The system cannot find message text for message number 0x%1 in the message file for %2.

=> This installation error is mostly related with active rootkit infection.

#14 Computer Pro

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Posted 21 November 2009 - 06:55 PM

Ok, then lets scan for rootkits:

Please download Sophos Anti-rootkit& save it to your desktop.
Note: If using the vendor's download site you will be asked to register with MySophos so an email containing an activation link can be sent to your email address.

Credits to DaChew
Be sure to print out and read the User Manualand Release Notes
Double-click sar_15_sfx.exe to begin the installation, read the license agreement and click Accept.
Allow the default location of C:\Program Files\Sophos\Sophos Anti-Rootkit and click Install.
A message will appear "Sophos Anti-Rootkit was successfully installed. Click 'yes' to start it now". Click Yes.
Make sure the following are checked:
o Running processes
o Windows Registry
o Local Hard Drives

Click Start scan.
Sophos Anti-Rootkit will scan the selected areas and display any suspicious files in the upper panel.
When the scan is complete, a pop-up screen will appear with "Rootkit Scan Results". Click OK to continue.
Click on the suspicious file to display more information about it in the lower panel which also includes whether the item is recommended for removal.
o Files tagged as Removable: No are not marked for removal and cannot be removed.
o Files tagged as Removable: Yes (clean up recommended) are marked for removal by default.
o Files tagged as Removable: Yes (but clean up not recommended) are not marked for removal because Sophos did not recognize them. These files will require further investigation.
Select only items recommended for removal, then click "Clean up checked items". You will be asked to confirm, click Yes.
A pop up window will appear advising the cleanup will finish when you restart your computer. Click Restart Now.
After reboot, a dialog box displays the files you selected for removal and the action taken.
Click Empty list and then click Continue to re-scan your computer a second time to ensure everything was cleaned.
When done, go to Start > Run and type or copy/paste: %temp%\sarscan.log
This should open the log from the rootkit scan. Please post this log in your next reply. If you have a problem, you can find sarscan.log in C:\Documents and Settings\<username>\Local Settings\Temp\.
Before performing an ARK scan it is recommended to do the following to ensure more accurate results and avoid common issues that may cause false detections.
Disconnect from the Internet or physically unplug you Internet cable connection.
Clean out your temporary files.
Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver.
Temporarily disable your anti-virus and real-time anti-spyware protection.
After starting the scan, do not use the computer until the scan has completed.
When finished, re-enable your anti-virus/anti-malware (or reboot) and then you can reconnect to the Internet.
Computer Pro

#15 littleoldme

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Posted 21 November 2009 - 11:33 PM

Sophos Anti-Rootkit Version 1.5.0 © 2009 Sophos Plc
Started logging on 11/21/2009 at 23:02:55 PM
User "j" on computer "CUSTOM1"
Windows version 5.1 SP 3.0 Service Pack 3 build 2600 SM=0x100 PT=0x1 Win32
Info: Starting process scan.
Info: Starting registry scan.
Info: Starting disk scan of C: (NTFS).
Hidden: file C:\Documents and Settings\j\Local Settings\Temporary Internet Files\Content.IE5\Y5F9BV6A\6_1258846019,1153c25a40872a4,it_os_windows,ns.it_os_windows_L;;kw=;tile=2;ord1=465309;sz=300x250;contx=it_os_windows;btg=ns[1].it_os_windows_L;ord=1563644775398241
Hidden: file C:\Documents and Settings\j\Local Settings\Temporary Internet Files\Content.IE5\VNLE2WAV\st;id=abcat0507000;type=list;brand=;sku=;subzone1=undefined;subzone2=undefined;subzone3=undefined;subzone4=undefined;pos=top;tile=1;sz=728x90,1x1;ord=6561529395[1]
Hidden: file C:\Documents and Settings\j\Local Settings\Temporary Internet Files\Content.IE5\WDFHPT63\default;net=ns;u=ns-15513291_1258834613,1153c25a40872a4,it_os_windows,;;kw=;dcopt=ist;tile=1;ord1=129882;sz=728x90;contx=it_os_windows;btg=;ord=1585438992363254[1]
Hidden: file C:\Documents and Settings\j\Local Settings\Temporary Internet Files\Content.IE5\62THVS04\t=cm;u=cm-94029886_1258837982,1153c25a40872a4,Miscellaneous,cm.tech-cm.tech_L;;ord1=363854;sz=728x90;contx=Miscellaneous;btg=cm.tech;btg=cm[1].tech_L;ord=174708486
Hidden: file C:\Documents and Settings\j\Local Settings\Temporary Internet Files\Content.IE5\WDFHPT63\=cm;u=cm-70520842_1258837984,1153c25a40872a4,Miscellaneous,cm.tech-cm.tech_L;;ord1=998516;sz=300x250;contx=Miscellaneous;btg=cm.tech;btg=cm[1].tech_L;ord=174708486
Hidden: file C:\Documents and Settings\j\Local Settings\Temporary Internet Files\Content.IE5\WTU725Y3\t=96392;kw=bose+refurbished+products;cnt=us;page=xcc;gen=null;type=null;tile=1;zr=n;ct=;u=wE5ud6QaKf_CROSS_96392_14583_;;dcove=d;sz=728x90;ord=1258840018997[1].htm
Hidden: file C:\Documents and Settings\j\Local Settings\Temporary Internet Files\Content.IE5\WDFHPT63\w=bose+refurbished+products;cnt=us;page=xcc;gen=null;type=null;tile=4;loc=top;zr=n;ct=;u=wE5ud6QaKf_CROSS_96392_14583_;;dcove=d;sz=300x250;ord=1258840018997[1].htm
Hidden: file C:\Documents and Settings\j\Local Settings\Temporary Internet Files\Content.IE5\WTU725Y3\96392;kw=bose+refurbished+products;cnt=us;page=xcc;gen=null;type=null;tile=10;zr=n;ct=;u=wE5ud6QaKf_CROSS_96392_14583_;;dcove=d;sz=300x250;ord=1258840018997[1].htm
Hidden: file C:\Documents and Settings\j\Local Settings\Temporary Internet Files\Content.IE5\VNLE2WAV\se+refurbished+products;cnt=us;page=xcc;gen=null;type=null;tile=10;loc=bottom;zr=n;ct=;u=wE5ud6QaKf_CROSS_96392_14583_;;dcove=d;sz=300x250;ord=1258840018997[1].htm
Hidden: file C:\Documents and Settings\j\Local Settings\Temporary Internet Files\Content.IE5\VNLE2WAV\w=bose+refurbished+products;cnt=us;page=xcc;gen=null;type=null;tile=8;zr=n;ct=;u=wE5ud6QaKf_CROSS_96392_14583_;dcopt=ist;dcove=d;sz=728x90;ord=1258840018997[1].htm
Hidden: file C:\Documents and Settings\j\Local Settings\Temporary Internet Files\Content.IE5\VNLE2WAV\AAAAAQAAADc2Mjg1MmUyLWQ2ZTgtMTFkZS1iZmNkLTAwMzA0ODYyZDhjMgAgyCsAAAA=odZHAA==,,http%3A%2F%2Fwww.ehow.com%2Fhow_4827404_fix-bose-cube-speaker[1].html,;ord=1258840477
Info: Starting disk scan of X: (NTFS).
Stopped logging on 11/21/2009 at 23:29:12 PM


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