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Delivery Manager Service Error due to virus?


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#1 Deopham

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Posted 18 November 2009 - 05:15 PM

No sure how to paste screen shots into this window?

Running Win XP Home Edition SP3 with 248 MB RAM 2.8 GHz Pentiym® 4

Getting dialogue box at start up stating that the "Delivery Manager Service has encountered a problem and needs to close."

I get the same error when I try to download the BBCiplayer Desktop.

Have had virus/malware problems. Not sure if the PC is now clean. Running Windows Defender, AVG Free version, Internet Explorer 8. I've updated winddows software from the microsoft website.

As PC is old (slow), I've tried disabling some Windows services to speed things up. Delivery Manager Service is not explicitly mentioned. From a soft re-boot, it takes about 3 minutes to be able to access the start menu. It takes 12 minutes for the computer to stop thrashing the hard drive.

Oddly I have disabled both "Fast User Switching Compatibility" and "Terminal Services" services, yet on restarting the computer both have reset themselves to automatic. Should this happen?

Also just moved over to Post Office Broadband from Tiscali.

Apart from not being able to use BBC iplayer, internet seems to be working OK.

Any assistance would be much appreciated.
M.

Edited by Deopham, 19 November 2009 - 01:48 PM.


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#2 garmanma

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Posted 21 November 2009 - 04:57 PM

Worthwhile reading
http://www.digitalspy.co.uk/forums/showthread.php?t=652318
http://www.pcadvisor.co.uk/forums/index.cf...9&forumid=1
http://www.bbc.co.uk/dna/mbiplayer/F7331805?thread=4410795

I'm sure 284mb of RAM isn't helping matters any
BBCiplayer Help and FAQ's :
http://iplayerhelp.external.bbc.co.uk/help...oad_programmes/

http://www.google.com/search?q=Delivery+Ma...lient=firefox-a

Edited by garmanma, 21 November 2009 - 05:02 PM.

Mark
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#3 Deopham

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Posted 24 November 2009 - 01:18 PM

Worthwhile reading
http://www.digitalspy.co.uk/forums/showthread.php?t=652318
http://www.pcadvisor.co.uk/forums/index.cf...9&forumid=1
http://www.bbc.co.uk/dna/mbiplayer/F7331805?thread=4410795

I'm sure 284mb of RAM isn't helping matters any
BBCiplayer Help and FAQ's :
http://iplayerhelp.external.bbc.co.uk/help...oad_programmes/

http://www.google.com/search?q=Delivery+Ma...lient=firefox-a



#4 Deopham

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Posted 24 November 2009 - 01:24 PM

Have uninstalled BBC iplayer and the Deliver Manager Service error has gone away.
However I still do have a problem with internet banking.
I've spoke to the guys at Lloyds TSB and they suggested using KsaperSky, but could not install because of old mcAfee installation. Could not remove this automaically. Attemped manual removal, but appears was unsuccessful.

I have a screen shot of the window I get when I try to log onto internet banking (asking for all my personal details)
Not sure how to post it on the forum.

Michael

#5 garmanma

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Posted 24 November 2009 - 09:18 PM

Inserting an image in a post
http://www.bleepingcomputer.com/forums/t/14738/inserting-an-image-within-a-post/

When you have the image on your monitor, click on the Print Screen key
Open the MS Paint program and on top of the screen, click Edit and then Paste
Upload that to the image hosting site

The correct way to remove McAfee products is with their removal tool
http://service.mcafee.com/FAQDocument.aspx?id=TS100507

Important to remember
when logging into secure sites, the address bar backround color should be yellow.
The address should be https not http
There should be a padlock icon on the right side of the address bar [make sure there is not a red slash through it]

==============================================


Some types of malware will disable Malwarebytes Anti-Malware and other security tools. If MBAM will not install, try renaming it first.
  • Right-click on the mbam-setup.exe file file and rename it to mysetup.exe.
  • Double-click on mysetup.exe to start the installation.
  • If that did not work, then try renaming and changing the file extension. <- click this link if you do not see the file extension
  • Right-click on the mbam-setup.exe file, rename it to mysetup and change the .exe extension to .scr, .com, .pif, or .bat.
  • Then double-click on mysetup.scr (or whatever extension you renamed it) to begin installation.
If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files.
  • Right-click on mbam.exe, rename it to myscan.exe.
  • Double-click on myscan.exe to launch the program.
  • If that did not work, then try renaming and change the .exe extension in the same way as noted above.
  • Double-click on myscan.scr (or whatever extension you renamed it) to launch the program.
If using Windows Vista, refer to How to Change a File Extension in Windows Vista.

Be sure to update MBAM through the program's interface (preferable method) or manually download the definition updates and just double-click on mbam-rules.exe to install. Then perform a Quick Scan in normal mode and check all items found for removal. Don't forgot to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the report in your next reply.

Note: MBAM uses Inno Setup instead of the Windows Installer Service to install the program. If installation fails in normal mode, try installing in safe mode. Doing this is usually not advised as MBAM is designed to be at full power when running in normal mode and loses some effectiveness for detection & removal when used in safe mode. For optimal removal, normal mode is recommended so it does not limit the abilities of MBAM. Therefore, after completing a scan it is recommended to uninstall MBAM, then reinstall it in normal mode and perform another Quick Scan.



------------------------------------

The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware Free version and save it to your desktop.

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.


alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to [b]allow
the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
---------------------------
[b]Be sure to re-enable your AV and malware scan tools if they were disabled

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#6 Deopham

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Posted 28 November 2009 - 09:32 AM

Thanks for all the advice.

I've bought and installed 1GB RAM and that has made a significant difference.

I resorted to reinstalling the o/s and now have McAfee running (rather than the free version of AVG).

I'm going to be much more vigilant and conscientious about checking disks and files from now on. The o/s installation has taken hours and I'm still missing a few drivers under device manager. Will try to sort today.

Then I have to try the BBC iplayer again. Hopefully that won't cause another host of problems.

For completeness I've uploaded the screen shot of the web site that I was redirected to when trying to log onto LloydsTSB banking. Fortunately I didn't fill in all the details.

Posted Image

Edited by Deopham, 28 November 2009 - 10:07 AM.


#7 garmanma

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Posted 28 November 2009 - 07:54 PM

It appears to be a spoofing site
Remember this when logging into secure websites

The backround of the Address Bar should be yellow instead of white
The address should start with https s for secure, not http
There should be an icon of a padlock on the right side of the address bar and in the Status Bar if you use it [make sure it doesn't have a red diagonal line through it]
==================================


Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok"
  • Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" Tab.
  • Click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

-------------------------------

Tips to protect yourself against malware and reduce the potential for re-infection:
• "Simple and easy ways to keep your computer safe".
• "How did I get infected?, With steps so it does not happen again!".
• "Hardening Windows Security - Part 1 & Part 2".
• "IE Recommended Minimal Security Settings" - "How to Secure Your Web Browser".

• Avoid gaming sites, underground web pages, pirated software, crack sites, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#8 Deopham

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Posted 13 December 2009 - 01:28 PM

Have set my usual login account to "limited account" rather than administrator. This seems a really easy way to stop some malicious installations without impacting normal use. If I need to install something (quite rare for me) it's easy enough to login again as administrator.

I've looked at the security settings for IE version 8. I have automatic updates running for Windows and MdAfee. Fingers crossed then that the computer continues to run as smoothly as it has been since reinstalling Windows. The RAM upgrade has made a significant difference too.

Thanks again for all the great advice and guidance.
M.




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