Hey guys, I've had this problem forever now and nothing I try has fixed it! I'd SOOOO appreciate any help I can get. I have a Rocketfish Wireless bluetooth keyboard and mouse and they have worked great for quite a while, but not anymore. I forget exactly when the problem started, but I have upgraded my motherboard and everything else that matters in my computer and reinstalled a valid windows vista basic OS on my PC and the problem still persists.
So the problem is that both, the mouse and keyboard, keep freezing throughout the day usually at the same time as each other or one after the other. But after about 30-40 seconds they start working again. I notice it happens more frequently when I'm running more apps or playing a high demanding game, but my computer always has leftover resources for anything that may need them. So makes no sense. After this this problem occurs Event Viewer will show two similar errors:
Warning Source: HidBth Event ID: 2
"Bluetooth HID device (00:02:76:12:fe:ec) either went out of range or became unresponsive."
"Bluetooth HID device (00:02:76:12:9e:86) either went out of range or became unresponsive."
(Notice the only difference are the device numbers... I figure one for the mouse and one for the keyboard)
I've tried everything that I know to do. I have the latest drivers from Microsoft although I have tried to install product drivers for my Rocketfish Bluetooth 2.0 EDR Class II Wireless USB Adapter from the rocketfish web site. They were here:http://www.rocketfishproducts.com/pc-92-3-...sb-adapter.aspx
But when I tried to run the installer it says it I need to uninstall the current drivers, restart windows and try again. But when I uninstall the drivers and reboot.. windows installs them again automatically even when I tell it not to. Some people have suggested that it could be the power saving options, but I checked that out and the settings are fine. I even had Microsoft Tech support try and help... He told me he Installed the driver for the HID mouse and HID keyboard from the HID Compliant drivers. But of course that didn't work.
So at this point I am out of ideas!
If someone can help me out it would be great! Lots of people may check this thread out in the future because everywhere else I looked no one had the answer. I hope that we get this issue fixed and it helps lots of others. This problem is causing issues with my employer because I work from home
Ok well thanks in advance everyone