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BSOD/ Win32k.sys


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#1 cap2587

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Posted 18 November 2009 - 07:39 AM

I have a custom built PC that is running windows XP. The original problem I am suppose to be fixing is a disk read error prior to windows loading. I performed a check disk and did some other maintenance procedures. This seemed to work for a few days. Then I got the disk read error message back again. I decided to do a repair install of XP. This worked for 1 day and then problems started. I got a BSOD and it told me win32k.sys, kernal inpase error, 0X0000007A. After I got this BSOD and loaded back up windows took 10 min to load up. Now that I am in windows it is malfunctioning big time. It is running incredibly slow, the desktop icons disappear and come back again. I read that this error is typical of bad RAM, or a windows installation gone bad. I am going to run memtest to test the RAM. What else should I try to determine the problem. I cannot use the system like it is right now? Thanks for the help?

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#2 hamluis

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Posted 18 November 2009 - 08:20 AM

Remove the hard drive...attach it to a second system as a secondary drive, run chkdsk /r on that drive or any partitions on it.

If this cannot be done, I would run the appropriate hard drive manufacturer's diagnostic on the drive...actually, I would do that regardless of the previous suggestion.

Louis

#3 cap2587

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Posted 18 November 2009 - 10:16 PM

The system is running much better now. Of course as soon as I say that it will fail me. I went ahead and ran memtest on the hard for a few hrs and it came back positive. I put the hard drive in another computer and ran Check disk. Then I returned the Hard drive to the original computer (desktop) and after that everything seems fine. I wish I could be sure that everything is fine before giving the computer back. I also ran hard drive diagnostics and that came back with a pass. Thanks for the help.

#4 hamluis

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Posted 18 November 2009 - 10:21 PM

I'd keep an eye on it for a few days :thumbsup:.

Louis

#5 cap2587

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Posted 20 November 2009 - 08:15 PM

When do you think is enough time to know if the system is back to normal. I have been using it for a few days and everything seems fine. What do you think?

#6 hamluis

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Posted 21 November 2009 - 08:20 AM

Seems to be OK :thumbsup:.

I would advise all users to always monitor Event Viewer for errors...it can help to prevent some of the more common situations that eventually turn into frustration for users.

Ditto for running chkdsk /r and an occasional defrag of the system partition.

Louis

#7 cap2587

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Posted 22 November 2009 - 07:47 AM

hamluis,

The event viewer tips is a good one. I checked and it has been clear for a few days. I think where out of the woods on this one. Appreciate the help. Craig

#8 hamluis

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Posted 22 November 2009 - 09:22 AM

Easily done, happy computing :thumbsup:.

Louis




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