Posted 18 November 2009 - 02:58 AM
Hello PC Gods,
I have a middle-aged Computer illiterate friend at work who asks me to take a look at his virus infected laptop. I have had a few viruses myself on my own PC, and with help from this site and others, have gotten rid of them successfully, so I agreed to help. The virus(s) in this laptop is a whole different story. After Windows starts up, the entire desktop is wiped clean of all icons, There's no start up menu or task bar or ANYTHING. By using control + alt + delete, you can access files, but a lot of the files appear to be hidden or gone now (A folder for pictures will show that it has many pictures in it, but when clicking to open it, there's nothing inside). This is the same no matter which user I'm logged in as, including administrator. I tried a restore to last known good configuration to no avail. I downloaded Spybot S&D, Malwarebytes anti-malware, Norman Malware Cleaner, and Super Anti Spyware and attempted to use each one in safe mode. The virus has blocked me from using ALL OF THEM, although Noman will scan files, just not delete them.
I will greatly appreciate any advice I can get from you guys!