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Google Toolbar problems?


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#1 The Noto

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Posted 17 November 2009 - 04:17 PM

Hello,

I'm having some trouble with my Google Toolbar in FireFox on my home PC. Just about anything that I use to search is popping up a page that says 302 Moved followed by a notice that "This document has moved here." with "here" hyperlinking to www.google.com.mx.

I don't know what .mx is (possibly Mexico?)

I've ran both Malwarebytes and Avast and neither seems to be finding anything. Any ideas?

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#2 boopme

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Posted 17 November 2009 - 07:17 PM

Hello and welcome.

Next run ATF and SAS:
Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 The Noto

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Posted 18 November 2009 - 05:43 AM

Thank you. I followed all of these steps but I'm still getting the redirects. The computer itself is working perfectly fine except for this.

Here's a copy of the log...

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 11/17/2009 at 10:33 PM

Application Version : 4.30.1004

Core Rules Database Version : 4285
Trace Rules Database Version: 2160

Scan type : Complete Scan
Total Scan Time : 03:35:03

Memory items scanned : 505
Memory threats detected : 0
Registry items scanned : 6607
Registry threats detected : 26
File items scanned : 97876
File threats detected : 1

Adware.DAE-A
HKLM\Software\Classes\CLSID\{81A99149-F047-4090-8AAD-D11FF4EFB734}
HKCR\CLSID\{81A99149-F047-4090-8AAD-D11FF4EFB734}
HKCR\CLSID\{81A99149-F047-4090-8AAD-D11FF4EFB734}\MiscStatus
HKCR\CLSID\{81A99149-F047-4090-8AAD-D11FF4EFB734}\MiscStatus\1

Adware.MyWebSearch/FunWebProducts
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_MYWEBSEARCHSERVICE
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_MYWEBSEARCHSERVICE#NextInstance
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_MYWEBSEARCHSERVICE\0000
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_MYWEBSEARCHSERVICE\0000#Service
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_MYWEBSEARCHSERVICE\0000#Legacy
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_MYWEBSEARCHSERVICE\0000#ConfigFlags
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_MYWEBSEARCHSERVICE\0000#Class
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_MYWEBSEARCHSERVICE\0000#ClassGUID
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_MYWEBSEARCHSERVICE\0000#DeviceDesc
HKLM\SYSTEM\CurrentControlSet\Services\MyWebSearchService
HKLM\SYSTEM\CurrentControlSet\Services\MyWebSearchService#Type
HKLM\SYSTEM\CurrentControlSet\Services\MyWebSearchService#Start
HKLM\SYSTEM\CurrentControlSet\Services\MyWebSearchService#ErrorControl
HKLM\SYSTEM\CurrentControlSet\Services\MyWebSearchService#ImagePath
HKLM\SYSTEM\CurrentControlSet\Services\MyWebSearchService#DisplayName
HKLM\SYSTEM\CurrentControlSet\Services\MyWebSearchService#ObjectName
HKLM\SYSTEM\CurrentControlSet\Services\MyWebSearchService\Security
HKLM\SYSTEM\CurrentControlSet\Services\MyWebSearchService\Security#Security
HKLM\SYSTEM\CurrentControlSet\Services\MyWebSearchService\Enum
HKLM\SYSTEM\CurrentControlSet\Services\MyWebSearchService\Enum#0
HKLM\SYSTEM\CurrentControlSet\Services\MyWebSearchService\Enum#Count
HKLM\SYSTEM\CurrentControlSet\Services\MyWebSearchService\Enum#NextInstance

Adware.Gamevance
C:\DOCUMENTS AND SETTINGS\OWNER\MY DOCUMENTS\MOM'S FOLDER\SETUPGAMEVANCE.EXE

#4 boopme

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Posted 18 November 2009 - 11:16 AM

Ok, some malware are stubborn and need to be kicked twice..

Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.

alternate download link

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 The Noto

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Posted 18 November 2009 - 10:52 PM

Okay so I updated and reran MalwareBytes (I already had it installed). Here is the log.

Malwarebytes' Anti-Malware 1.41
Database version: 3195
Windows 5.1.2600 Service Pack 3

11/18/2009 8:27:44 PM
mbam-log-2009-11-18 (20-27-44).txt

Scan type: Quick Scan
Objects scanned: 107034
Time elapsed: 10 minute(s), 35 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 12

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\11478.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\15724.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\18467.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\19169.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\23281.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\24464.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\26500.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\26962.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\28145.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\29358.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\5705.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\6334.exe (Trojan.Dropper) -> Quarantined and deleted successfully.


Now the Google Toolbar no longer comes up with the 302 error I reported in my initial post, but it just goes to a blank screen. Yahoo! goes to a 999 page.

For example if I tell Google Toolbar to search for "Google" the Status Bar says "waiting for www.google.com" and then goes to Done with a blank page and the address bar says...

"http://www.google.com/search?q=google&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:official&client=firefox-a"

If I go to the main Google page (which I can get to) and search for Google in the search engine, I also get a blank page which says this in the address bar...

"http://www.google.com/search?hl=en&source=hp&q=google&btnG=Google+Search"

Yahoo! Toolbar gives me a "Yahoo! - 999 Unable to process request at this time -- error 999"

typing in yahoo.com into the address bar redirects to http://m.www.yahoo.com and it says "sorry, the page you requested was not found." All of the hyperlinks on this page when I hover over them read as... http://us.rd.yahoo.com/default/*http://www.yahoo.com - You'll pardon me if I haven't clicked those links. I don't trust them.

This is getting very frustrating. Is there anything else I can do? Is there a process that might be causing all this? It's clearly only targeting search engines. :thumbsup:

#6 boopme

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Posted 18 November 2009 - 11:00 PM

Hi, i think the Toolbars were corrupted by the malware. If you need them, Uninstall from Control Panel>>Add/Remove Programs.Reboot. Reinstall if desired.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 The Noto

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Posted 19 November 2009 - 12:00 AM

Before I do that, I thought I would throw this out there. I opened up IE (which I never used) google.com won't work for me in IE either. Now, I can uninstall Firefox and reinstall it, but if I can't get it to work in IE, would I be able to work in Firefox after a reinstall?

Also, when I tried to go to gmail.com directly I got this

Posted Image

Does this information help any?

#8 boopme

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Posted 19 November 2009 - 12:12 AM

I am going to confer on that warning with the team, but I am also logging off for today now. . It is new me. Run the tools and this It also may go away after these.

Please read and follow all these instructions very carefully.
  • Please download GooredFix and save it to your Desktop.
  • Double-click GooredFix.exe to run it.
  • A log will open, please post the contents of that log in your next reply (it can also be found on your desktop, called Goored.txt).

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 The Noto

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Posted 19 November 2009 - 12:22 AM

As you requested, here is the log from GooredFix...

GooredFix by jpshortstuff (18.11.09.1)
Log created at 22:20 on 18/11/2009 (Owner)
Firefox version 3.5.5 (en-US)

========== GooredScan ==========


========== GooredLog ==========

C:\Program Files\Mozilla Firefox\extensions\
{972ce4c6-7e08-4474-a285-3208198ce6fd} [08:32 04/07/2005]

[HKEY_LOCAL_MACHINE\Software\Mozilla\Firefox\Extensions]
(none)

-=E.O.F=-

#10 The Noto

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Posted 19 November 2009 - 12:23 AM

Nothing seems to have changed following that.




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