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hijack.windows updates - how to remove


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4 replies to this topic

#1 junzi

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Posted 17 November 2009 - 05:44 AM

My Malwarebytes detected two hijack.windows updates which refuse to disappear despite repeated removals. I believe it is similar to the case here.

As per instructions here, downloaded combofix to my desktop. the first time i tried to launch it, it came out with a little window titled windows 32 and told me in various languages that this programme only suitable for win XP and 2000. after a while, i tried clicking again. after i clicked okay to the disclaimer of warranty window, a window popped up, telling me it was not safe to continue and there might be a 'virut'. now the icon has disappeared from my desktop.

situation was exactly like what faceman in another thread said:

when i try to run combofix in regular mode I get a message stating that

!! ALERT !! It is NOT SAFE to continue!

The contents of the ComboFix package has been compromised. Please download a fresh copy from
http:/bleepingcomputer.com/combofix/how-to-use-combofix

Note:You may be infected with a file patching virus :virut"

It wasnt a specialized window just a generic windows window. no marking or idea of what program created it

needless to say I'm stuck at this point now. I didn't want to try to run it in safe mode until I got the go ahead from you. so what do we do now? thanks


am new here. please help!

Edited by junzi, 17 November 2009 - 05:48 AM.


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#2 garmanma

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Posted 17 November 2009 - 11:00 AM

Please note the message text in blue at the top of the Am I infected? What do I do? forum.

ComboFix logs should not to be posted outside the HijackThis forums and then only when requested by a HJT Team member. It is an extremely powerful tool which should only be used when instructed to do so by someone who has been properly trained. ComboFix is intended by its creator to be "used under the guidance and supervision of an expert", NOT for general public or personal use. Please read Combofix's Disclaimer. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again.

===================================


Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

You will also be instructed to create a Root Repeal Log

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

The HJT team is very busy and it will take awhile to get to your post
Please be patient and good luck
Mark
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#3 junzi

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Posted 18 November 2009 - 05:16 AM

Hi, can i know - are the items in your post (create a Pseudo HJT Report etc) part of the things i have to do asap or wait for a new reply with regard to my problem?

#4 garmanma

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Posted 18 November 2009 - 06:03 PM

are the items in your post (create a Pseudo HJT Report etc) part of the things i have to do asap

Yes, you will then post them in an entirely different forum:
http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
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#5 Orange Blossom

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Posted 21 November 2009 - 08:09 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/272765/malwarbytes-unable-to-remove-hijackwindows-updates/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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