Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

OK, where to begin...


  • Please log in to reply
9 replies to this topic

#1 Tasukete

Tasukete

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:02:41 AM

Posted 16 November 2009 - 11:43 PM

A few days ago, my pop-up blocker seemed to stop working when I got a pop-up for an online university. After that I got pop-ups everytime I used the internet. It'd happen everytime I went to a new page. Finally, today, my computer went to hades and decided to manifest a virus/malware/whatever. I can't change the background on my computer. The background is blue and has an image that reads "YOUR SYSTEM IS INFECTED! System has been stopped due to a serious malfunction. It is recommend to use spyware removal tool to prevent data loss. Do not use the computer before all spyware removed." There is also a red circle in the lower right hand corner of the computer with an X in the middle of it that keeps spewing out warnings and such. When I click on it, it brings up a fake AVG program and does a scan. (I cancel each scan because I know it's a scam). I've tried Spybot: Search & Destroy, it didn't help much, I tried Lavasoft Ad-Aware, it did NOTHING, and I tried Dr Web, and it removed a couple of trojans. We tried running the removal programs in save mode, and it didn't help either. Here is a list of other problems:

-I cannot run Task Manager ("Application cannot be executed. The file is infected. Please run your anti-virus program." or something that effect).
-If I hit ctrl+alt+delete, it brings up the fake virus scan again, and an icon pop-ups on the screen that corresponds with it.
-I cannot run the paint program. (I tried to upload a screen shot to show y'all what my desktop looked like, and I got the same message that pops up when I try to run the task manager).

Please help. T_T

Thank you!
Jenny

Edited by Tasukete, 16 November 2009 - 11:43 PM.


BC AdBot (Login to Remove)

 


#2 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,579 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:04:41 PM

Posted 17 November 2009 - 12:05 AM

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 Tasukete

Tasukete
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:02:41 AM

Posted 17 November 2009 - 12:38 AM

MBAM won't launch when I install it. I keep getting an error message. D:

#4 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,579 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:04:41 PM

Posted 17 November 2009 - 12:39 AM

Download this file and save it to your desktop:

http://download.bleepingcomputer.com/grinler/rkill.scr

Copy it over to the problem computer on a CD or pen drive if you need to.

Double-click the file to run it. A command window will open briefly. Then run a quick scan with Malwarebytes. Post the Malwarebytes log.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 Tasukete

Tasukete
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:02:41 AM

Posted 17 November 2009 - 12:58 AM

It won't let me open that either. The page briefly opens, then the same warning I've been getting pops up: "Application cannot be executed. The file is infected. Please activate your antivirus software."

I just did a spybot scan, and it says "NTUSER.DAT Win32.Agent.wsg," and it had the red circle with the x in the middle next to it.

#6 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,579 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:04:41 PM

Posted 17 November 2009 - 01:05 AM

Try renaming the rkill.scr file to explorer.exe. Then repeat the above instructions.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#7 Tasukete

Tasukete
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:02:41 AM

Posted 17 November 2009 - 11:31 AM

That didn't work either. :/ I got the same warning message.

Thank you for your help, though! :thumbsup:

#8 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,579 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:04:41 PM

Posted 17 November 2009 - 04:25 PM

Try running the scan in Safe Mode.

How to start Windows in Safe Mode
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#9 matchesmalone

matchesmalone

  • Members
  • 1 posts
  • OFFLINE
  •  
  • Local time:01:41 AM

Posted 17 November 2009 - 09:42 PM

I have the exact same problem here except I got malwarebytes running. Should I start a new thread or can I post the log here?

#10 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,579 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:04:41 PM

Posted 17 November 2009 - 11:01 PM

matchesmalone, you should start a new thread.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users