I don't see any mention of a resident antivirus (AV). With the exception of Stinger, those tools aren't designed for removal of worms.
If there is a resident AV installed, update it and then boot the computer into Safe Mode
and run it. You can also run those other programs in safe mode to prevent the malware from interfering with any cleanup.
If no AV is installed, I recomend that one be obtained right away. Here are some good free ones:AntivirAvast FreeAVG FreeBitdefender Free
Install and run one of these in safe mode also if needed. Only one, more than one installed AV can cause problems
Follow up with free online virus scans for what may have possibley been missed.eTrust Antivirus Web ScannerTrendMicro's HouseCallPanda ActiveScanBitDefender
Also, much of today's malware uses trojan technology, and a dedicated anti trojan is highly recommended to insure you have a layered approach to removal and overall security. If the computer in question is running Windows 2000 or XP, the anti trojan Ewido Security Suite
(it doesn't have to be purchased to be used effectively) does an excellent job at removing all types of malware. The site also offers a free online scan.
For all Windows platforms, try a-squared Free
If still having problems after all that, please post a HijackThis log for us to look at and we'll figure out what's going on. Here's how to get a log posted:
Click on the link below and follow the steps in that tutorial so you can get a log posted:How to post a HijackThis Log
You can of course skip step 1. But be sure to follow all the other steps and use the links in the tutorial to:
1. Download the self-extracting HijackThis.
2. Open the HijackThis Logs and Analysis forum to start a new Topic in that forum. It is important that you post your log into a new topic in that forum. If you have any problems here is a link again:http://www.bleepingcomputer.com/forums/ind...?act=SF&s=&f=22
It may be a day or two before you get an answer. But it is also important that you not post again to the topic you started asking for help or wondering if you will get help or otherwise "bumping" your thread/topic. In order to work on a first come-first served basis, helpers look for the oldest topics with zero replies.BUT,
once you receive a reply, stay in the topic that you have started. Do not start another thread.
Good luck and let us know how you get on.