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I'm sorry, I don't know what is infecting my pc


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12 replies to this topic

#1 crystal13

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Posted 16 November 2009 - 09:40 PM

I got this laptop used and it is just very slow but the biggest problem is freezing up while online as well as taking forever to go into any program.


DDS (Ver_09-10-26.01) - NTFSx86
Run by Administrator at 21:20:52.33 on Mon 11/16/2009
Internet Explorer: 6.0.2900.2180 BrowserJavaVersion: 1.6.0_17
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.254.28 [GMT -5:00]

AV: avast! antivirus 4.8.1356 [VPS 091116-1] *On-access scanning enabled* (Updated) {7591DB91-41F0-48A3-B128-1A293FD8233D}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\S24EvMon.exe
svchost.exe
svchost.exe
C:\WINDOWS\system32\ZCfgSvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\WINDOWS\system32\1XConfig.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\RegSrvc.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\sm56hlpr.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\IObit\Advanced SystemCare 3\AWC.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Administrator\My Documents\Downloads\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
uInternet Connection Wizard,ShellNext = iexplore
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
EB: &Research: {ff059e31-cc5a-4e2e-bf3b-96e929d65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
uRun: [cdloader] "c:\documents and settings\administrator\application data\mjusbsp\cdloader2.exe" MAGICJACK
uRun: [Advanced SystemCare 3] "c:\program files\iobit\advanced systemcare 3\AWC.exe" /startup
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [SMSERIAL] sm56hlpr.exe
mRun: [ZCfgSvc.exe] c:\windows\system32\ZCfgSvc.exe
mRun: [PRONoMgr.exe] c:\program files\intel\ncs\proset\PRONoMgr.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [SynTPLpr] c:\program files\synaptics\syntp\SynTPLpr.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [avast!] c:\progra~1\alwils~1\avast4\ashDisp.exe
mRunOnce: [Uninstall Adobe Download Manager] "c:\windows\system32\rundll32.exe" "c:\program files\nos\bin\getPlus_Helper.dll",Uninstall /IE2883E8F-472F-4fb0-9522-AC9BF37916A7 /Get1noarp
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
Notify: igfxcui - igfxdev.dll
Notify: Sebring - c:\windows\system32\LgNotify.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\admini~1\applic~1\mozilla\firefox\profiles\sh4ul7td.default\
FF - component: c:\documents and settings\administrator\application data\mozilla\firefox\profiles\sh4ul7td.default\extensions\{3112ca9c-de6d-4884-a869-9855de68056c}\components\frozen.dll
FF - component: c:\documents and settings\administrator\application data\mozilla\firefox\profiles\sh4ul7td.default\extensions\{31c7d459-9cc3-44f2-9dca-fc11795309b4}\components\FFExternalAlert.dll
FF - plugin: c:\documents and settings\administrator\application data\mozilla\firefox\profiles\sh4ul7td.default\extensions\{e2883e8f-472f-4fb0-9522-ac9bf37916a7}\plugins\np_gp.dll
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);

============= SERVICES / DRIVERS ===============

R1 aswSP;avast! Self Protection;c:\windows\system32\drivers\aswSP.sys [2009-11-11 114768]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2009-11-11 20560]
R3 GTICARD;GTICARD;c:\windows\system32\drivers\gticard.sys [2009-6-14 59328]
S3 getPlusHelper;getPlus® Helper;c:\windows\system32\svchost.exe -k getPlusHelper [2006-2-28 14336]

=============== Created Last 30 ================

2009-11-15 15:59:57 221184 ----a-w- c:\windows\system32\wmpns.dll
2009-11-11 04:38:42 0 d-----w- c:\docume~1\admini~1\applic~1\IObit
2009-11-11 04:38:40 0 d-----w- c:\program files\IObit
2009-11-08 23:39:00 0 d-----w- c:\windows\system32\appmgmt
2009-11-08 23:32:15 0 d-----w- c:\docume~1\admini~1\applic~1\Blitware
2009-11-08 22:26:48 0 d-----w- c:\windows\system32\ReinstallBackups
2009-11-08 22:26:22 66048 ----a-w- c:\windows\system32\SynTPFcs.dll
2009-11-08 22:26:21 90112 ----a-w- c:\windows\system32\SynTPAPI.dll
2009-11-08 22:26:21 77824 ----a-w- c:\windows\system32\SynTPCoI.dll
2009-11-08 22:26:21 182688 ----a-w- c:\windows\system32\drivers\SynTP.sys
2009-11-08 22:26:20 77824 ----a-w- c:\windows\system32\SynCOM.dll
2009-11-08 22:26:20 114688 ----a-w- c:\windows\system32\SynCtrl.dll
2009-11-08 22:26:18 0 d-----w- c:\program files\Synaptics
2009-11-07 20:55:55 73728 ----a-w- c:\windows\system32\javacpl.cpl
2009-11-07 20:55:53 411368 ----a-w- c:\windows\system32\deploytk.dll
2009-11-07 19:06:17 0 d-----w- c:\docume~1\alluse~1\applic~1\McAfee Security Scan

==================== Find3M ====================

2009-09-25 05:56:36 662016 ----a-w- c:\windows\system32\wininet.dll
2009-09-25 05:56:32 81920 ----a-w- c:\windows\system32\ieencode.dll
2009-09-11 14:33:52 133632 ----a-w- c:\windows\system32\msv1_0.dll
2009-09-04 20:45:26 58880 ----a-w- c:\windows\system32\msasn1.dll
2009-08-26 08:16:37 247326 ----a-w- c:\windows\system32\strmdll.dll

============= FINISH: 21:21:41.47 ===============

Attached Files


Crystal

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#2 Elise

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Posted 24 November 2009 - 04:52 PM

Hello ,
And :( to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.

You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------
If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

-------------------------------------------------------------
Please be patient and I'd be grateful if you would note the following
  • The cleaning process is not instant. DDS logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new DDS log
  • GMER log


Please give me some time to review your logs and take the steps necessary with you to get your machine back in working order clean and free of malware.

Thanks and again sorry for the delay
.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#3 Elise

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Posted 29 November 2009 - 06:32 AM

Due to lack of feedback, this topic is now closed.

If you are the original topic starter and you need this topic re-opened, please send me a PM.

Everyone else, please start a new topic.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#4 Elise

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Posted 01 December 2009 - 02:10 AM

Re-opened upon users request.

Please post the logs.

Sorry I somehow overlooked your PM :(

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

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#5 crystal13

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Posted 01 December 2009 - 08:24 AM

DDS (Ver_09-11-24.02) - NTFSx86
Run by Administrator at 14:32:37.45 on Thu 11/26/2009
Internet Explorer: 6.0.2900.2180 BrowserJavaVersion: 1.6.0_17
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.254.32 [GMT -5:00]

AV: avast! antivirus 4.8.1356 [VPS 091126-1] *On-access scanning enabled* (Updated) {7591DB91-41F0-48A3-B128-1A293FD8233D}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\S24EvMon.exe
svchost.exe
svchost.exe
C:\WINDOWS\system32\ZCfgSvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\1XConfig.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\sm56hlpr.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\IObit\Advanced SystemCare 3\AWC.exe
C:\Program Files\McAfee Security Scan\1.0.150\SSScheduler.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\RegSrvc.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Administrator\My Documents\Downloads\dds(2).scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
uInternet Connection Wizard,ShellNext = iexplore
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
EB: &Research: {ff059e31-cc5a-4e2e-bf3b-96e929d65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
uRun: [cdloader] "c:\documents and settings\administrator\application data\mjusbsp\cdloader2.exe" MAGICJACK
uRun: [Advanced SystemCare 3] "c:\program files\iobit\advanced systemcare 3\AWC.exe" /startup
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [SMSERIAL] sm56hlpr.exe
mRun: [ZCfgSvc.exe] c:\windows\system32\ZCfgSvc.exe
mRun: [PRONoMgr.exe] c:\program files\intel\ncs\proset\PRONoMgr.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [SynTPLpr] c:\program files\synaptics\syntp\SynTPLpr.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [avast!] c:\progra~1\alwils~1\avast4\ashDisp.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
Notify: igfxcui - igfxdev.dll
Notify: Sebring - c:\windows\system32\LgNotify.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\admini~1\applic~1\mozilla\firefox\profiles\sh4ul7td.default\
FF - component: c:\documents and settings\administrator\application data\mozilla\firefox\profiles\sh4ul7td.default\extensions\{3112ca9c-de6d-4884-a869-9855de68056c}\components\frozen.dll
FF - component: c:\documents and settings\administrator\application data\mozilla\firefox\profiles\sh4ul7td.default\extensions\{31c7d459-9cc3-44f2-9dca-fc11795309b4}\components\FFExternalAlert.dll
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);

============= SERVICES / DRIVERS ===============

S? aswFsBlk;aswFsBlk
S? aswSP;avast! Self Protection
S? GTICARD;GTICARD

=============== Created Last 30 ================

2009-11-19 21:33:26 0 d-----w- c:\program files\McAfee Security Scan
2009-11-15 15:59:57 221184 ----a-w- c:\windows\system32\wmpns.dll
2009-11-11 04:38:42 0 d-----w- c:\docume~1\admini~1\applic~1\IObit
2009-11-11 04:38:40 0 d-----w- c:\program files\IObit
2009-11-08 23:39:00 0 d-----w- c:\windows\system32\appmgmt
2009-11-08 23:32:15 0 d-----w- c:\docume~1\admini~1\applic~1\Blitware
2009-11-08 22:26:48 0 d-----w- c:\windows\system32\ReinstallBackups
2009-11-08 22:26:22 66048 ----a-w- c:\windows\system32\SynTPFcs.dll
2009-11-08 22:26:21 90112 ----a-w- c:\windows\system32\SynTPAPI.dll
2009-11-08 22:26:21 77824 ----a-w- c:\windows\system32\SynTPCoI.dll
2009-11-08 22:26:21 182688 ----a-w- c:\windows\system32\drivers\SynTP.sys
2009-11-08 22:26:20 77824 ----a-w- c:\windows\system32\SynCOM.dll
2009-11-08 22:26:20 114688 ----a-w- c:\windows\system32\SynCtrl.dll
2009-11-08 22:26:18 0 d-----w- c:\program files\Synaptics
2009-11-07 20:55:55 73728 ----a-w- c:\windows\system32\javacpl.cpl
2009-11-07 20:55:53 411368 ----a-w- c:\windows\system32\deploytk.dll
2009-11-07 19:06:17 0 d-----w- c:\docume~1\alluse~1\applic~1\McAfee Security Scan

==================== Find3M ====================

2009-09-25 05:56:36 662016 ----a-w- c:\windows\system32\wininet.dll
2009-09-25 05:56:32 81920 ----a-w- c:\windows\system32\ieencode.dll
2009-09-11 14:33:52 133632 ----a-w- c:\windows\system32\msv1_0.dll
2009-09-04 20:45:26 58880 ----a-w- c:\windows\system32\msasn1.dll

============= FINISH: 14:33:26.37 ===============

Attached Files


Crystal

#6 Elise

Elise

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Posted 01 December 2009 - 12:55 PM

Hello crystal13,

COMBOFIX
---------------
Please download ComboFix from one of these locations:Bleepingcomputer
ForoSpyware
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on Combofix.exe and follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, or if you are running Vista, ComboFix will continue it's malware removal procedures.

Posted Image


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.


In your next reply, please include the following:
  • Combofix.txt

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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Malware analyst @ Emsisoft


#7 crystal13

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Posted 01 December 2009 - 07:25 PM

Thank you again so much for your valuable time helping me! :(

ComboFix 09-12-01.01 - Administrator 12/01/2009 19:14.1.1 - x86
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.254.127 [GMT -5:00]
Running from: c:\documents and settings\Administrator\My Documents\Downloads\ComboFix.exe
AV: avast! antivirus 4.8.1356 [VPS 091201-1] *On-access scanning disabled* (Updated) {7591DB91-41F0-48A3-B128-1A293FD8233D}
.

((((((((((((((((((((((((( Files Created from 2009-11-02 to 2009-12-02 )))))))))))))))))))))))))))))))
.

2009-11-25 16:54 . 2009-11-19 16:48 43008 ----a-w- c:\documents and settings\Administrator\Application Data\Mozilla\Firefox\Profiles\sh4ul7td.default\extensions\{3112ca9c-de6d-4884-a869-9855de68056c}\components\googletoolbarloader.dll
2009-11-25 16:54 . 2009-11-19 16:48 340480 ----a-w- c:\documents and settings\Administrator\Application Data\Mozilla\Firefox\Profiles\sh4ul7td.default\extensions\{3112ca9c-de6d-4884-a869-9855de68056c}\libraries\googletoolbar-ff2.dll
2009-11-25 16:54 . 2009-11-19 16:48 872960 ----a-w- c:\documents and settings\Administrator\Application Data\Mozilla\Firefox\Profiles\sh4ul7td.default\extensions\{3112ca9c-de6d-4884-a869-9855de68056c}\components\frozen.dll
2009-11-25 16:54 . 2009-11-19 16:48 346624 ----a-w- c:\documents and settings\Administrator\Application Data\Mozilla\Firefox\Profiles\sh4ul7td.default\extensions\{3112ca9c-de6d-4884-a869-9855de68056c}\libraries\googletoolbar-ff3.dll
2009-11-19 21:33 . 2009-11-19 21:33 -------- d-----w- c:\program files\McAfee Security Scan
2009-11-15 15:59 . 2006-02-28 12:00 221184 ----a-w- c:\windows\system32\wmpns.dll
2009-11-12 03:26 . 2009-09-15 11:54 23152 ----a-w- c:\windows\system32\drivers\aswRdr.sys
2009-11-12 03:26 . 2009-09-15 11:54 52368 ----a-w- c:\windows\system32\drivers\aswTdi.sys
2009-11-12 03:26 . 2009-09-15 11:53 27408 ----a-w- c:\windows\system32\drivers\aavmker4.sys
2009-11-12 03:26 . 2009-09-15 11:53 97480 ----a-w- c:\windows\system32\AvastSS.scr
2009-11-12 03:26 . 2009-09-15 11:55 114768 ----a-w- c:\windows\system32\drivers\aswSP.sys
2009-11-12 03:26 . 2009-09-15 11:55 20560 ----a-w- c:\windows\system32\drivers\aswFsBlk.sys
2009-11-12 03:26 . 2009-09-15 11:56 93424 ----a-w- c:\windows\system32\drivers\aswmon.sys
2009-11-12 03:26 . 2009-09-15 11:56 94160 ----a-w- c:\windows\system32\drivers\aswmon2.sys
2009-11-12 03:25 . 2009-09-15 11:59 1279968 ----a-w- c:\windows\system32\aswBoot.exe
2009-11-12 03:25 . 2009-11-12 03:25 -------- d-----w- c:\program files\Alwil Software
2009-11-11 04:38 . 2009-11-11 04:38 -------- d-----w- c:\documents and settings\Administrator\Application Data\IObit
2009-11-11 04:38 . 2009-11-04 21:49 635664 ----a-w- c:\documents and settings\Administrator\Application Data\IObit\Common\TB_Helper.exe
2009-11-11 04:38 . 2009-10-22 00:01 52224 ----a-w- c:\documents and settings\Administrator\Application Data\Mozilla\Firefox\Profiles\sh4ul7td.default\extensions\{31c7d459-9cc3-44f2-9dca-fc11795309b4}\components\FFExternalAlert.dll
2009-11-11 04:38 . 2009-10-22 00:01 114688 ----a-w- c:\documents and settings\Administrator\Application Data\Mozilla\Firefox\Profiles\sh4ul7td.default\extensions\{31c7d459-9cc3-44f2-9dca-fc11795309b4}\components\npmozax.dll
2009-11-11 04:38 . 2009-11-11 04:38 -------- d-----w- c:\program files\IObit
2009-11-09 19:25 . 2009-11-09 19:25 -------- d-----w- c:\documents and settings\All Users\Application Data\McAfee
2009-11-08 23:32 . 2009-11-08 23:32 -------- d-----w- c:\documents and settings\Administrator\Application Data\Blitware
2009-11-08 22:26 . 2004-05-14 00:23 66048 ----a-w- c:\windows\system32\SynTPFcs.dll
2009-11-08 22:26 . 2004-05-14 00:25 77824 ----a-w- c:\windows\system32\SynTPCoI.dll
2009-11-08 22:26 . 2004-05-14 00:20 90112 ----a-w- c:\windows\system32\SynTPAPI.dll
2009-11-08 22:26 . 2004-05-14 00:19 182688 ----a-w- c:\windows\system32\drivers\SynTP.sys
2009-11-08 22:26 . 2004-05-14 00:20 114688 ----a-w- c:\windows\system32\SynCtrl.dll
2009-11-08 22:26 . 2004-05-14 00:20 77824 ----a-w- c:\windows\system32\SynCOM.dll
2009-11-08 22:26 . 2009-11-08 22:26 -------- d-----w- c:\program files\Synaptics
2009-11-07 20:58 . 2009-11-07 20:58 -------- d-----w- c:\windows\Sun
2009-11-07 20:55 . 2009-11-07 20:55 411368 ----a-w- c:\windows\system32\deploytk.dll
2009-11-07 20:55 . 2009-11-07 20:55 -------- d-----w- c:\program files\Java
2009-11-07 20:54 . 2009-11-07 20:54 152576 ----a-w- c:\documents and settings\Administrator\Application Data\Sun\Java\jre1.6.0_17\lzma.dll
2009-11-07 19:06 . 2009-11-07 19:06 -------- d-----w- c:\documents and settings\All Users\Application Data\McAfee Security Scan
2009-11-07 18:24 . 2009-11-07 18:24 -------- d-----w- c:\documents and settings\Administrator\Local Settings\Application Data\Google
2009-11-07 18:20 . 2009-11-07 18:20 0 ----a-w- c:\windows\nsreg.dat
2009-11-07 18:20 . 2009-11-07 18:20 -------- d-----w- c:\documents and settings\Administrator\Local Settings\Application Data\Mozilla

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2009-11-11 05:01 . 2009-06-27 23:29 -------- d-----w- c:\documents and settings\All Users\Application Data\avg8
2009-10-22 13:33 . 2009-10-22 13:34 2064152 ----a-w- c:\documents and settings\All Users\Application Data\avg8\update\backup\avgcorex.dll
2009-10-17 15:07 . 2009-10-17 15:10 2025752 ----a-w- c:\documents and settings\All Users\Application Data\avg8\update\backup\avgtray.exe
2009-09-25 05:56 . 2006-02-28 12:00 662016 ----a-w- c:\windows\system32\wininet.dll
2009-09-25 05:56 . 2006-02-28 12:00 81920 ----a-w- c:\windows\system32\ieencode.dll
2009-09-11 14:33 . 2006-02-28 12:00 133632 ----a-w- c:\windows\system32\msv1_0.dll
2009-09-04 20:45 . 2006-02-28 12:00 58880 ----a-w- c:\windows\system32\msasn1.dll
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"cdloader"="c:\documents and settings\Administrator\Application Data\mjusbsp\cdloader2.exe MAGICJACK" [X]
"Advanced SystemCare 3"="c:\program files\IObit\Advanced SystemCare 3\AWC.exe" [2009-11-04 2334856]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"igfxtray"="c:\windows\system32\igfxtray.exe" [2006-04-01 94208]
"igfxhkcmd"="c:\windows\system32\hkcmd.exe" [2006-04-01 77824]
"igfxpers"="c:\windows\system32\igfxpers.exe" [2006-04-01 114688]
"ZCfgSvc.exe"="c:\windows\system32\ZCfgSvc.exe" [2005-07-05 639040]
"PRONoMgr.exe"="c:\program files\Intel\NCS\PROSet\PRONoMgr.exe" [2005-06-27 135168]
"SunJavaUpdateSched"="c:\program files\Java\jre6\bin\jusched.exe" [2009-11-07 149280]
"SynTPLpr"="c:\program files\Synaptics\SynTP\SynTPLpr.exe" [2004-05-14 98304]
"SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2004-05-14 536576]
"avast!"="c:\progra~1\ALWILS~1\Avast4\ashDisp.exe" [2009-09-15 81000]
"SMSERIAL"="sm56hlpr.exe" - c:\windows\sm56hlpr.exe [2006-10-29 557056]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
McAfee Security Scan.lnk - c:\program files\McAfee Security Scan\1.0.150\SSScheduler.exe [2009-7-27 199184]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\Sebring]
2005-07-05 05:33 188482 ----a-w- c:\windows\system32\LgNotify.dll

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Documents and Settings\\Administrator\\Application Data\\mjusbsp\\magicJack.exe"=

R1 aswSP;avast! Self Protection;c:\windows\system32\drivers\aswSP.sys [11/11/2009 10:26 PM 114768]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [11/11/2009 10:26 PM 20560]
R3 GTICARD;GTICARD;c:\windows\system32\drivers\gticard.sys [6/14/2009 4:04 AM 59328]
.
Contents of the 'Scheduled Tasks' folder
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.google.com/
uInternet Connection Wizard,ShellNext = iexplore
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
FF - ProfilePath - c:\documents and settings\Administrator\Application Data\Mozilla\Firefox\Profiles\sh4ul7td.default\
FF - component: c:\documents and settings\Administrator\Application Data\Mozilla\Firefox\Profiles\sh4ul7td.default\extensions\{3112ca9c-de6d-4884-a869-9855de68056c}\components\frozen.dll
FF - component: c:\documents and settings\Administrator\Application Data\Mozilla\Firefox\Profiles\sh4ul7td.default\extensions\{31c7d459-9cc3-44f2-9dca-fc11795309b4}\components\FFExternalAlert.dll

---- FIREFOX POLICIES ----
c:\program files\Mozilla Firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);
.

**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-12-01 19:18
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(864)
c:\windows\system32\LgNotify.dll
c:\windows\system32\igfxdev.dll
.
Completion time: 2009-12-01 19:20
ComboFix-quarantined-files.txt 2009-12-02 00:20

Pre-Run: 33,839,636,480 bytes free
Post-Run: 33,808,396,288 bytes free

WindowsXP-KB310994-SP2-Pro-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Professional" /noexecute=optin /fastdetect

- - End Of File - - 83CE51F141C30C7EAA8B611A53CEA7B7
Crystal

#8 Elise

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Posted 02 December 2009 - 08:52 AM

Hello crystal13,

Well, to be honest, I don't see malware here. What I see is you have a small harddisk thats quite full, which may cause issues. I think the slowness may be caused by hardware limitations.

Lets do a last malware scan and have a quick look at your hardware.


TFC
--------
Download TFC by OldTimer to your desktop.
(TFC only cleans temp folders. It will not clean URL history, prefetch, or cookies).
Close any open windows.
  • Double click the TFC icon to run the program
  • TFC will close all open programs itself in order to run,
  • Click the Start button to begin the process.
  • Allow TFC to run uninterrupted.
  • The program should not take long to finish it's job.
Once its finished it should automatically reboot your machine, if it doesn't, manually reboot to ensure a complete clean

NOTE:
It's normal after running TFC cleaner that the PC will be slower to boot the first time.

TFC (Temp File Cleaner) will clear out all temp folders for all user accounts (temp, IE temp, java, FF, Opera, Chrome, Safari), including Administrator, All Users, LocalService, NetworkService, and any other accounts in the user folder.



MALWAREBYTES ANTIMALWARE
-------------------------------------------
Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


Please download HardwareLook.zip

Unzip it to your desktop and run hardwarelook.exe Post the contents of HardwareLook.txt in your next reply.


In your next reply, please include the following:
  • MBAM log
  • HardwareLook.txt

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#9 crystal13

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Posted 02 December 2009 - 05:37 PM

Malwarebytes' Anti-Malware 1.41
Database version: 3281
Windows 5.1.2600 Service Pack 2

12/2/2009 5:25:04 PM
mbam-log-2009-12-02 (17-25-04).txt

Scan type: Full Scan (C:\|)
Objects scanned: 120175
Time elapsed: 37 minute(s), 27 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\setup.exe (Rogue.Installer) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\Administrator\My Documents\Downloads\setup(2).exe (Rogue.Installer) -> Quarantined and deleted successfully.
C:\Documents and Settings\Administrator\My Documents\Downloads\setup.exe (Rogue.Installer) -> Quarantined and deleted successfully.



Computer logfile of Aommaster's HardwareLook v.0.8.2b
###############
Computer information
###############
Manufacturer: Dell Computer Corporation
Model: Latitude D400
Type: Portable

##############
Partition information
##############
--------------
Drive C:
--------------
Media Type: Fixed
File System: NTFS
Total Space: 37.26 GB
Free Space: 31.53 GB
Used Space: 5.72 GB


###########
OS information
###########
----------------------------
Operating System: Microsoft Windows XP Professional
----------------------------
Service Pack: SP2
Total Virtual Memory: 1.99 GB
Free Virtual Memory: 1.95 GB
Pagefile Initial Size: 384 MB
Pagefile Maximum Size: 768 MB


###########
RAM information
###########
----------------------------
Name: Physical Memory 1
----------------------------
RAM: 256 MB
Speed: 266 MHz
Type: Unknown


###########
CPU information
###########
----------------------------
Name: Intel® Pentium® M processor 1300MHz
----------------------------
Type: 64-bit
OS Type: 32-bit
Maximum Clock Speed: 1.2 GHz
Current Clock Speed: 597 MHz


###########
GPU information
###########
----------------------------
Name: Intel® 82852/82855 GM/GME Graphics Controller
----------------------------
Card Memory: 64 MB
----------------------------
Name: Intel® 82852/82855 GM/GME Graphics Controller
----------------------------
Card Memory: 64 MB


~~~EOF~~~
Crystal

#10 Elise

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Posted 03 December 2009 - 03:15 AM

Hello again :(

First of all, you have lots of free space ATM. Somehow I confused free space with used space in my last post, my apologies for that :(

The reason your laptop is slow, is that it is running with 256 MB of RAM. Because this is a hardware issue, there isn't a whole lot we can do about it, except for trying to increase the size of the pagefile.

To do so, please follow the steps below:

Click start > run, type sysdm.cpl in the runbox and press enter. This will open System Properties.

Click the Advanced tab and under Performance, click settings. This will open Performance Properties.

Click the Advanced tab and under Virtual memory, click change.

Tick the Custom size box

In the box next to Initial size type 512
In the box next to Maximum size type 1024
Click the Set button.

Click OK to exit all windows, restart your computer and let me know if you observe a speed difference.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#11 crystal13

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Posted 04 December 2009 - 09:05 AM

I want to thank you for helping me, you have been a great help and I am so appreciative. My computer seems to be running a bit faster now :( but it is still freezing up, this may have something to do with my hardware like you said before. I was wondering if you might be able to help me with one more thing, on my touch-pad, it wont scroll on the side like my old laptop did and I can't figure out how to make it do that without going to the right side of the screen where the scroll bar is. I have tried to download a driver called synaptics touchpad driver, but that didn't have any options on it either. Again, thank you so very much!
Crystal

#12 Elise

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Posted 04 December 2009 - 10:19 AM

Sorry, I won't be able to help you with that Touchpad driver :(

I think it would be best if you posted about that in the hardware forum, people there have more knowledge about this kind of problems.

Let me know once you post there, also include a note I sent you there.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#13 Elise

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Posted 09 December 2009 - 04:12 PM

Due to lack of feedback, this topic is now closed.

If you are the original topic starter and you need this topic to be re-opened, please send me a PM.

Everyone else, please start a new topic.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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