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Virus causes computer to boot only in safe mode


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4 replies to this topic

#1 Derrick K

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Posted 16 November 2009 - 09:24 PM

Two days ago I was infected by a virus. An adobe screen pops up then I get a screen for virus scan system pro and do I want to start a scan. I say no, then start my Mcafee virus scan. As it scans my computer I get porn pop ups and screens asking me to run a virus scan I keep saying no and delete the porn pop ups. Mcafee finds 53 problems and 16 quarantined files, but it still scans. Before Mcafee can finish scanning a window pops up saying that computer will shutdown in twenty seconds. I watch as my computer shuts down mcafee and then everything else. I start it up again, the screen is black, then for a split second the windows XP screen comes on. After that it goes black and then it asks to run in safe mode. I go up to safe mode with networking. It starts, mcafee is disabled, malwarebytes finds nothing, and I try spybot, super anti spyware, spyware blaster and trend micro rubotted. Nothing works and I am stuck in safe mode. I tried to install hijack this, but the safe mode screen is too big to hit the accept button. I unistalled mcafee and am completely lost. I do not have a windows xp disc, or an xp boot disc. Please help.

Edit: Moved topic from XP to the more appropriate forum. ~ Animal

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#2 garmanma

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Posted 18 November 2009 - 09:34 PM

After that it goes black and then it asks to run in safe mode

What if you say no? What happens? Do you get a blank screen?
Can you click on the bottom and bring up Task Manager?
Ctrl + Alt + Delete, or Ctrl + Shift then Esc
If you can get into task Manager you can open the applications window and end all tasks
Start a new task and typeexplorer.exe then OK


but the safe mode screen is too big to hit the accept button.

You can go into you display Properties and adjust the resolution, so you can see the screen


See if you can run these in safe mode, not sure what they'll show


We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

----------------------------------

Please note: If Rootrepeal fails to run, try this step: Click Settings - Options. Set the Disk Access slider to High

Also try: right-click on rootrepeal.exe and rename it to tatertot.scr


=================================


Please download Win32kDiag.exe by AD and save it to your desktop.
alternate download 1
alternate download 2
  • This tool will create a diagnostic report
  • Double-click on Win32kDiag.exe to run and let it finish.
  • When it states Finished! Press any key to exit..., press any key on your keyboard to close the program.
  • A file called Win32kDiag.txt should be created on your Desktop.
  • Open that file in Notepad and copy/paste the entire contents (from Starting up... to Finished! Press any key to exit...) in your next reply.
--------------------------------------


Go to Posted Image > Run..., then copy and paste this command into the open box: cmd
Click OK.
At the command prompt C:\>, copy and paste the following command and press Enter:
DIR /a/s %windir%\scecli.dll %windir%\netlogon.dll %windir%\eventlog.dll >Log.txt & START notepad Log.txt
A file called log.txt should be created on your Desktop.
Open that file and copy/paste the contents in your next reply.
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
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#3 Derrick K

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Posted 19 November 2009 - 08:23 PM

ok, here's the root repeal file:

ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/11/19 20:03
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP3
==================================================

Drivers
-------------------
Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xF7A15000 Size: 49152 File Visible: No Signed: -
Status: -

Hidden/Locked Files
-------------------
Path: c:\documents and settings\owner\local settings\temp\~df8e94.tmp
Status: Allocation size mismatch (API: 16384, Raw: 0)

==EOF==


Here's the windows 32 file:

Running from: C:\Documents and Settings\Owner\Desktop\Win32kDiag.exe

Log file at : C:\Documents and Settings\Owner\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\WINDOWS'...





Finished!


Here's the cmd file:

Volume in drive C has no label.
Volume Serial Number is 6CD1-CD22

Directory of C:\WINDOWS\$NtServicePackUninstall$

08/04/2004 07:00 AM 180,224 scecli.dll

Directory of C:\WINDOWS\$NtServicePackUninstall$

08/04/2004 07:00 AM 407,040 netlogon.dll

Directory of C:\WINDOWS\$NtServicePackUninstall$

08/04/2004 07:00 AM 55,808 eventlog.dll
3 File(s) 643,072 bytes

Directory of C:\WINDOWS\ERDNT\cache

04/13/2008 07:12 PM 181,248 scecli.dll

Directory of C:\WINDOWS\ERDNT\cache

04/13/2008 07:12 PM 407,040 netlogon.dll

Directory of C:\WINDOWS\ERDNT\cache

04/13/2008 07:11 PM 56,320 eventlog.dll
3 File(s) 644,608 bytes

Directory of C:\WINDOWS\ServicePackFiles\i386

04/13/2008 07:12 PM 181,248 scecli.dll

Directory of C:\WINDOWS\ServicePackFiles\i386

04/13/2008 07:12 PM 407,040 netlogon.dll

Directory of C:\WINDOWS\ServicePackFiles\i386

04/13/2008 07:11 PM 56,320 eventlog.dll
3 File(s) 644,608 bytes

Directory of C:\WINDOWS\system32

04/13/2008 07:12 PM 181,248 scecli.dll

Directory of C:\WINDOWS\system32

04/13/2008 07:12 PM 407,040 netlogon.dll

Directory of C:\WINDOWS\system32

04/13/2008 07:11 PM 56,320 eventlog.dll
3 File(s) 644,608 bytes

Total Files Listed:
12 File(s) 2,576,896 bytes
0 Dir(s) 14,803,931,136 bytes free

Oh, and I tried to change the screen resolution, but nothing happened.
Thanks for any help you can give.

#4 garmanma

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Posted 20 November 2009 - 07:19 PM

04/13/2008 07:11 PM 56,320 eventlog.dll
This indicates that you have a very stubborn and nasty rootkit
The best recommendation is to wipe the drive and reinstall the OS
If you still want to continue forward, please follow these steps:

Now that you were successful in creating those 3 logs you need to post them in our HJT forum There they will help you with the removal through some custom scripts and programs that we cannot run here in this forum

First, try to run a DDS / HJT log as outlined in our preparation guide:
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/

If it won't run, don't worry, just give a brief description and tell them that these logs were all you could get to run successfully

Post them here:
http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/

The HJT team is extremely busy, so be patient and good luck
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#5 Orange Blossom

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Posted 21 November 2009 - 07:49 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/272888/virus-will-only-allow-me-to-operate-computer-in-safe-mode/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

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