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Windows Explorer has encountered a problem...


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#1 Jackpine

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Posted 16 November 2009 - 07:19 PM

For some reason during the last week or so, when I go into explore to search for a particular file, and while I am connected to the Internet, the "Windows Explorer has encountered a problem and needs to close" message appears. Details of the error message are:

App Name: explorer.exe
App Version: 6.02.2900.3156
Module Name: nemp4splitter.ex
Module Version: 4.9.4.1
Offset: 0002a56b

This message appears when I am browsing through the folder that contains various video folders, including ISO, VOB files, and avi files.

This problem never used to appear (for the last 4 years), until now.

Does anyone have any ideas what is causing it and how to get rid of it?

I have Zone Alarm firewall, ESET NOD32 antivirus, and Counter Spy antispyware running. They are updated regularly (except for Zone Alarm for which I get a new version about once per year), and scans are performed daily. I ran HiJack This and nothing unusual showed up.

Thanks.

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#2 techextreme

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Posted 16 November 2009 - 07:55 PM

Is it possible the file being referred to is: nemp4splitter.ax

If it is, this file is associated with Nero Showtime. From what I can find it's a codec.

With that being said, I would look into updating/upgrading your version of Nero including Nero Showtime.

Hope this helps,
Techextreme

"Admire those who attempt great things, even though they fail."

-- Seneca

#3 Jackpine

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Posted 16 November 2009 - 08:12 PM

Thanks techextreme,

The file is nemp4splitter.ax, and I do have Nero 7 Ultra Edition installed. Can I just delete the Nero Showtime portion, since I never use it?

#4 techextreme

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Posted 16 November 2009 - 09:18 PM

I should be possible to go into add/remove programs and change/modify the installation of Nero to remove Nero Showtime.

Hope this helps,
Techextreme

"Admire those who attempt great things, even though they fail."

-- Seneca




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