Well, I'm back. Forget the previous post....Please.....
I have Windows Vista and had Bell Internet Security Services until yesterday....
For some reason, within the past week, I have had a very slow computer at startup.
So, I tried the old alt/ctrl/del keys to access Task Manager and there , running along at the top of the list, using 50% and 180,000K, which had net effect of 100% of CPU usage,was something called Kaspersky AV Scanner. Never heard of it before.
Kaspersky was nowhere to be found on the computer. Going to control panel/remove program did not find Kaspersky. RegEdit did not find Kaspersky but, after checking Kaspersky site, noted something called KAV......Back to Regedit and entered KAV and there it was embedded in Bell Internet Security Services/KAV and 7 other Bell Internet Services.....
I now noticed that, when I ran the anti-virus program, which was supposed to be Bell's program, the Kaspersky AV Scanner was running......
Anyway, contacted Bell (For the millionth time!) and they suggested I remove their Internet Security Service and re-install, which I did. Seemed like a good idea....However, there, like Dracula, Kaspersky had risen...returned and same old problem. Unfortunately, I have no way to drive a wooden stake through this pain in the neck, as it were.
So I called Bell back and, after two hours of having them take over the computer and check the system, their opinion was it had nothing to do with Bell's Security System and to remove their program and they suggested I use AVG anti-virus program instead.....Which I have done.
However, going back to regedit I note that there are still :
Bell Internet Security Services/KAV
Bell Internet Security Services/KAV/BIN
Bell Internet Security Services/KAVBIN/BASES
After all this my question is simply has anyone else had this show up on any of their Internet Security Services? If so, what was done to rid your computer of this pest...Any information would be greatly appreciated....Any help....Please.....
Also, I want to phone Bell back about the three remaining pieces of KAV but I really don't want to go through the explanation for the 16th time.....I just wonder if I can remove them from the registry.....I'm gonna phone them. Yep. I am.