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No internet access, system restore disabled


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3 replies to this topic

#1 Rose1957

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Posted 16 November 2009 - 01:31 PM

H, I have been asked to move my problem to this area, as the machine is indeed infected with trojans and viruses.

Running Windows XP Home. These are the symptoms:
1. Unable to enable Windows Firewall. (set on disabled, radio buttons greyed out).
2.System Restore does not work...i.e. absolutely nothing happens when I click on System Restore.
3. Hangs on trying to get to internet. Icon keeps going round and round but nothing else happens.
4. AVG "looks" like its running, but as I cannot get access to the internet, it seems a bit suspicious when it 'says' it has updated successfully (by showing a valid 'update date').

I have run SuperAntiSpyware, which picked up several trojans and other stuff, and will post the screenshots if instructed to ??
I then told SuperAntispyware to get rid of them, which it appeared to do.These are (were?) the problem files:

Trojan.DollarRevenue (2 items)
Trojan.SmartLoad(1 item)
Adware.Tracking Cookies (224items)
Adware.Mirar/NetNucleus (1 item- WinATS.inf).

I then told SuperAntispyware to get rid of them, which it appeared to do.

I then ran MBAM and it picked up more infected files. Appeared to get rid of them, but the log says No Action Taken, so not sure if they are still there or not.
System Restore is still greyed out (System Security disabled) and I'm reluctant to try anything further without advice.

Thanks
Rose

Edited by Rose1957, 16 November 2009 - 09:33 PM.


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#2 Rose1957

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Posted 17 November 2009 - 06:34 PM

It seems that now I am unable to boot into Safe Mode, as the keyboard is being disabled in that critical time where F8 should work.
Not sure why this is happening.
Thanks in advance,
Rose

#3 Rose1957

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Posted 17 November 2009 - 11:02 PM

Hi,
Can you please close this - I have given it to someone else to fix.
Thanks anyway,
Rose

#4 boopme

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Posted 18 November 2009 - 12:28 AM

Thank you for letting us know.
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