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Hardware-Related(?) BSOD; symbol problems when debugging


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#1 dpitch40

dpitch40

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Posted 16 November 2009 - 12:37 PM

My computer just encountered a new BSOD today. It appears to be hardware-related; the screen itself said something about an 'UNCORRECTABLE HARDWARE ERROR'. I had just booted it up for the first time today; the crash happened seconds after I connected my iPod to sync it. Of course after rebooting I was able to connect my iPod fine (indeed, everything seemed OK), so no idea what caused it. I would think that a hardware problem would be more serious. I then tried to debug it the same way I successfully debugged my last BSOD using WinDbg; I've correctly set the symbol path and everything, but bizarrely it still complains that it doesn't have the right symbols. I can open all my old crash dumps just fine with the same symbol path; the one related to this new problem is the only one that for some reason can't use the symbol path. (It's online; SRV*c:\symbols*http://msdl.microsoft.com/download/symbols) I'm using a Toshiba Satellite A305-S6858 laptop running 64-bit Vista. Here is what WinDbg does give me, along with the complaining about symbols.

*******************************************************************************
*																			 *
*						Bugcheck Analysis									*
*																			 *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa80090df030, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000f2000040, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000800, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------

*************************************************************************
***																   ***
***																   ***
***	Your debugger is not using the correct symbols				 ***
***																   ***
***	In order for this command to work properly, your symbol path   ***
***	must point to .pdb files that have full type information.	  ***
***																   ***
***	Certain .pdb files (such as the public OS symbols) do not	  ***
***	contain the required information.  Contact the group that	  ***
***	provided you with these symbols if you need this command to	***
***	work.														  ***
***																   ***
***	Type referenced: pshed!_WHEA_ERROR_RECORD_HEADER				***
***																   ***
*************************************************************************
*************************************************************************
***																   ***
***																   ***
***	Your debugger is not using the correct symbols				 ***
***																   ***
***	In order for this command to work properly, your symbol path   ***
***	must point to .pdb files that have full type information.	  ***
***																   ***
***	Certain .pdb files (such as the public OS symbols) do not	  ***
***	contain the required information.  Contact the group that	  ***
***	provided you with these symbols if you need this command to	***
***	work.														  ***
***																   ***
***	Type referenced: pshed!_WHEA_ERROR_RECORD_SECTION_DESCRIPTOR				***
***																   ***
*************************************************************************
*************************************************************************
***																   ***
***																   ***
***	Your debugger is not using the correct symbols				 ***
***																   ***
***	In order for this command to work properly, your symbol path   ***
***	must point to .pdb files that have full type information.	  ***
***																   ***
***	Certain .pdb files (such as the public OS symbols) do not	  ***
***	contain the required information.  Contact the group that	  ***
***	provided you with these symbols if you need this command to	***
***	work.														  ***
***																   ***
***	Type referenced: pshed!_WHEA_ERROR_RECORD_HEADER				***
***																   ***
*************************************************************************
*************************************************************************
***																   ***
***																   ***
***	Your debugger is not using the correct symbols				 ***
***																   ***
***	In order for this command to work properly, your symbol path   ***
***	must point to .pdb files that have full type information.	  ***
***																   ***
***	Certain .pdb files (such as the public OS symbols) do not	  ***
***	contain the required information.  Contact the group that	  ***
***	provided you with these symbols if you need this command to	***
***	work.														  ***
***																   ***
***	Type referenced: pshed!_WHEA_ERROR_RECORD_HEADER				***
***																   ***
*************************************************************************
*************************************************************************
***																   ***
***																   ***
***	Your debugger is not using the correct symbols				 ***
***																   ***
***	In order for this command to work properly, your symbol path   ***
***	must point to .pdb files that have full type information.	  ***
***																   ***
***	Certain .pdb files (such as the public OS symbols) do not	  ***
***	contain the required information.  Contact the group that	  ***
***	provided you with these symbols if you need this command to	***
***	work.														  ***
***																   ***
***	Type referenced: pshed!_WHEA_ERROR_RECORD_HEADER				***
***																   ***
*************************************************************************

BUGCHECK_STR:  0x124_GenuineIntel

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  explorer.exe

CURRENT_IRQL:  f

STACK_TEXT:  
fffff800`038f0c18 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel__UNKNOWN

BUCKET_ID:  X64_0x124_GenuineIntel__UNKNOWN

Followup: MachineOwner

Does anyone know what could have happened, or how I can get the symbols to work properly this time? Should I be checking on my laptop's warranty?

Edited by dpitch40, 16 November 2009 - 12:42 PM.


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#2 Aus Smithy

Aus Smithy

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Posted 17 November 2009 - 01:20 AM

I'd suggest doing a CHKDSK and also checking on your warranty position.




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