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Urgent virus help needed please!!


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#1 adamlidd

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Posted 15 November 2009 - 11:26 PM

Hi i really need some help i have been having problems with my computer lately and finally got it to do a virus scan to find to 50 (trojan horse agent_r.PC) virus that it cannot heal. I am unsure what to do??? i have tried healing and removing them and this doesn't seem to work using avg 9.0 free edition. Have also scanned with malwarebytes - anti malware and spybot as reccommend but these programes don't seem to pick them up and every time i run a scan it seems to be finding more. I really need some help with this. Here is the description it gives me:

"C:\Windows\WindowsMobile\wmdc.exe (3196):\memory_00010000";"Trojan horse Agent_r.PC";"Infected"
"C:\Windows\WindowsMobile\wmdc.exe (3196)";"Trojan horse Agent_r.PC";"Infected"
"C:\Windows\System32\wbem\unsecapp.exe (4012):\memory_00010000";"Trojan horse Agent_r.PC";"Infected"
"C:\Windows\System32\wbem\unsecapp.exe (4012)";"Trojan horse Agent_r.PC";"Infected"
"C:\Windows\System32\taskeng.exe (3696):\memory_00010000";"Trojan horse Agent_r.PC";"Infected"
"C:\Windows\System32\taskeng.exe (3696)";"Trojan horse Agent_r.PC";"Infected"
"C:\Windows\System32\igfxpers.exe (3748):\memory_00010000";"Trojan horse Agent_r.PC";"Infected"
"C:\Windows\System32\igfxpers.exe (3748)";"Trojan horse Agent_r.PC";"Infected"
"C:\Windows\System32\hkcmd.exe (2368):\memory_00010000";"Trojan horse Agent_r.PC";"Infected"
"C:\Windows\System32\hkcmd.exe (2368)";"Trojan horse Agent_r.PC";"Infected"
"C:\Windows\System32\dwm.exe (3396):\memory_00010000";"Trojan horse Agent_r.PC";"Infected"
"C:\Windows\System32\dwm.exe (3396)";"Trojan horse Agent_r.PC";"Infected"
"C:\Windows\sttray.exe (496):\memory_00010000";"Trojan horse Agent_r.PC";"Infected"
"C:\Windows\sttray.exe (496)";"Trojan horse Agent_r.PC";"Infected"
"C:\Windows\explorer.exe (3444):\memory_00010000";"Trojan horse Agent_r.PC";"Infected"
"C:\Windows\explorer.exe (3444)";"Trojan horse Agent_r.PC";"Infected"
"C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe (2992):\memory_00010000";"Trojan horse Agent_r.PC";"Infected"
"C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe (2992)";"Trojan horse Agent_r.PC";"Infected"
"C:\Program Files\WIDCOMM\Bluetooth Software\BTStackServer.exe (5272):\memory_00010000";"Trojan horse Agent_r.PC";"Infected"
"C:\Program Files\WIDCOMM\Bluetooth Software\BTStackServer.exe (5272)";"Trojan horse Agent_r.PC";"Infected"
"C:\Program Files\USB2.0 2MP UVC Camera\Monitor.exe (3272):\memory_00010000";"Trojan horse Agent_r.PC";"Infected"
"C:\Program Files\USB2.0 2MP UVC Camera\Monitor.exe (3272)";"Trojan horse Agent_r.PC";"Infected"
"C:\Program Files\Synaptics\SynTP\SynTPEnh.exe (2584):\memory_00010000";"Trojan horse Agent_r.PC";"Infected"
"C:\Program Files\Synaptics\SynTP\SynTPEnh.exe (2584)";"Trojan horse Agent_r.PC";"Infected"
"C:\Program Files\Skype\Phone\Skype.exe (3928):\memory_00010000";"Trojan horse Agent_r.PC";"Infected"
"C:\Program Files\Skype\Phone\Skype.exe (3928)";"Trojan horse Agent_r.PC";"Infected"
"C:\Program Files\Registry Mechanic\RMTray.exe (2168):\memory_00010000";"Trojan horse Agent_r.PC";"Infected"
"C:\Program Files\Registry Mechanic\RMTray.exe (2168)";"Trojan horse Agent_r.PC";"Infected"
"C:\Program Files\Panasonic\MotionSD STUDIO\SD_Browser\AutoLauncher.exe (3996):\memory_00010000";"Trojan horse Agent_r.PC";"Infected"
"C:\Program Files\Panasonic\MotionSD STUDIO\SD_Browser\AutoLauncher.exe (3996)";"Trojan horse Agent_r.PC";"Infected"
"C:\Program Files\iTunes\iTunesHelper.exe (3480):\memory_00010000";"Trojan horse Agent_r.PC";"Infected"
"C:\Program Files\iTunes\iTunesHelper.exe (3480)";"Trojan horse Agent_r.PC";"Infected"
"C:\Program Files\Digital Line Detect\DLG.exe (3644):\memory_00010000";"Trojan horse Agent_r.PC";"Infected"
"C:\Program Files\Digital Line Detect\DLG.exe (3644)";"Trojan horse Agent_r.PC";"Infected"
"C:\Program Files\Dell\QuickSet\quickset.exe (4208):\memory_00010000";"Trojan horse Agent_r.PC";"Infected"
"C:\Program Files\Dell\QuickSet\quickset.exe (4208)";"Trojan horse Agent_r.PC";"Infected"
"C:\Program Files\Dell Support Center\bin\sprtcmd.exe (4056):\memory_00010000";"Trojan horse Agent_r.PC";"Infected"
"C:\Program Files\Dell Support Center\bin\sprtcmd.exe (4056)";"Trojan horse Agent_r.PC";"Infected"
"C:\Program Files\Dell Network Assistant\ezi_hnm2.exe (3252):\memory_00010000";"Trojan horse Agent_r.PC";"Infected"
"C:\Program Files\Dell Network Assistant\ezi_hnm2.exe (3252)";"Trojan horse Agent_r.PC";"Infected"
"C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe (3712):\memory_00010000";"Trojan horse Agent_r.PC";"Infected"
"C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe (3712)";"Trojan horse Agent_r.PC";"Infected"
"C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\CPSHelpRunner.exe (6064):\memory_00010000";"Trojan horse Agent_r.PC";"Infected"
"C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\CPSHelpRunner.exe (6064)";"Trojan horse Agent_r.PC";"Infected"
"C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe (2848):\memory_00010000";"Trojan horse Agent_r.PC";"Infected"
"C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe (2848)";"Trojan horse Agent_r.PC";"Infected"
"C:\Program Files\AVG\AVG9\avgui.exe (4596):\memory_00010000";"Trojan horse Agent_r.PC";"Infected"
"C:\Program Files\AVG\AVG9\avgui.exe (4596)";"Trojan horse Agent_r.PC";"Infected"
"C:\Program Files\AVG\AVG9\avgtray.exe (3856):\memory_00010000";"Trojan horse Agent_r.PC";"Infected"
"C:\Program Files\AVG\AVG9\avgtray.exe (3856)";"Trojan horse Agent_r.PC";"Infected"
"C:\Program Files\AVG\AVG9\avgscanx.exe (1556):\memory_00010000";"Trojan horse Agent_r.PC";"Infected"
"C:\Program Files\AVG\AVG9\avgscanx.exe (1556)";"Trojan horse Agent_r.PC";"Infected"
"C:\Program Files\AVG\AVG9\avgcsrvx.exe (3692):\memory_00010000";"Trojan horse Agent_r.PC";"Infected"
"C:\Program Files\AVG\AVG9\avgcsrvx.exe (3692)";"Trojan horse Agent_r.PC";"Infected"


And this is my operationg system:

Windows vista home basic
intel core 2 cpu
1.73 ghz
2038 mb
32-bit operationg system

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#2 boopme

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Posted 16 November 2009 - 12:10 AM

Hello, Please post the infected Malwarebytes log.

Next run ATF and SAS:
Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.

I'll look back tommorrow as I am signing off now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 adamlidd

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Posted 16 November 2009 - 09:54 PM

Thanks heaps for your help i had already scanned with malware bytes and avg in safe mode and both came back with nothing so i did exactly as you said and they didn't seem to pick up anything but after reloading in standard mode and running my virus scan as usual it came back clean so i guess they oviously cleaned up something so thanks very much my computer seems like it may now be back on track again. Below are the logs just incase you wanted to see them. Just one question i am running avg free edition what are things do i need to have would avg and super anti-spyware be the best things for me to have or could you reccommend anything else.

Cheers

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 11/16/2009 at 02:48 PM

Application Version : 4.30.1004

Core Rules Database Version : 4276
Trace Rules Database Version: 2154

Scan type : Complete Scan
Total Scan Time : 01:38:32

Memory items scanned : 266
Memory threats detected : 0
Registry items scanned : 6683
Registry threats detected : 0
File items scanned : 133051
File threats detected : 0








Malwarebytes' Anti-Malware 1.41
Database version: 3173
Windows 6.0.6000 (Safe Mode)

15/11/2009 10:55:50 p.m.
mbam-log-2009-11-15 (22-55-50).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 255624
Time elapsed: 1 hour(s), 41 minute(s), 1 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 boopme

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Posted 17 November 2009 - 11:26 AM

Ok so all is running well?

Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

Keep MBAM,SAS and AVG... Update all weekly at least and scan.
I also like ...Spywareblaster- prevents spyware from being installed on your PC
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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