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7 replies to this topic

#1 c1morecard

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Posted 15 November 2009 - 08:49 PM

My wifes HP Pavillan lap top was dogging, and exporer wouldnt close (not responding) finally I had to just hold the power button down to shut off. When I turned it back on it seemed to go thru the motions, but then the screen just shows the HP logo with blue back ground but no Icons. the mouse works but nothing to click on.

Dave

Edited by c1morecard, 15 November 2009 - 08:50 PM.


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#2 c1morecard

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Posted 15 November 2009 - 09:05 PM

Update:

I hit F10 at start up and did the Pheonix Bios

Self test passed

Long test failed...

But still dont know what to do?

Thanks again

#3 ThunderZ

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Posted 15 November 2009 - 09:13 PM

After your first post my thought was to send you over to "Am I Infected".

Thank you for the follow up. If I remember correctly the Long test checks at the very least the hard drive. Not sure what else.
The first thing I will ask is if the lap top is still under warranty?

#4 c1morecard

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Posted 15 November 2009 - 10:03 PM

No... its probably 3 yrs old.

#5 ThunderZ

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Posted 15 November 2009 - 10:18 PM

Just so we are talking about the same thing. What kind of information was posted for the test? Trying to figure out if this was a test of the memory, the hard drive or ??????.

#6 JohnWho

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Posted 15 November 2009 - 10:36 PM

Might help to know exactly what model the HP Pavilion is.

I believe it may be new enough that you should see a "SMART" drive error if it is the drive and the model number would help us confirm this.

"Long test failed" could be a RAM problem, too, I believe, as mentioned.


I know you think you understand what you thought I said,
but I'm not sure you realize that what you heard is not what I meant!


#7 c1morecard

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Posted 16 November 2009 - 12:57 AM

HP pavilian zv6000
bought 5/05.. so little older than I thought
It is light on RAM only 512 mb.. but works for her... at least til now.

I dont see any error messages "smart or not"

as far as the test goes... it just said Pheonix bios
then under set up.. it was HDD self test... both short and long.. it ws the long that failed.. It didnt say anything but fail...

thanks again for the help

dave

Edited by c1morecard, 16 November 2009 - 01:00 AM.


#8 starcraftmaster

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Posted 16 November 2009 - 01:42 AM

then the HDD is dead


what i would do is open the case and unplug hard drives and see if the bios goes past post

look on google to find out how to do this and make sure you take care of static electricity




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