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Totally confused


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#1 dovecallh

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Posted 15 November 2009 - 05:42 PM

Ok! I feel like a bull in a candy store.

Totally confused.
I posted the following here today and for those who have read it ( forgive me for repeating myself.)
I'm using my laptop for now but ran into a problem with my desktop.
First off - I could kick myself for not being protected enough but cash was an issue.
A long time ago I installed AVG free anti-virus. [ Don't know if that's a safe program or not]

The other day I got a pop up.
It is a DEMO anti-virus program. ~ called ( AntiVirus Plus )
It started running a computer scan, over riding everything and telling me I have trojans and viruses etc.

Even though I've been using the free program - I alway run a complete scan and do all the cookie removal, disc cleanup, defrag. and yes I have the recommended firewall ON.

I went off line and ran a scan using AVG - which detected 2 trojans and removed them.
But when I look on ( add / remove program ) I can't find the program listed.
How can I remove the Demo without loosing everything on my puter?


I was refered to read the "am I infected forum"

So here is where I'm confused.
I believe that if I go back on line with my desktop the "AntiVirus Plus" will over run everthing again.
How do I access a program such as the suggested "Malwarebytes' Anti-Malware"?

PLUS - would I need to ~ if I have the AVG free program?
As I said - I ran AVG and it did remove the Trojans but scared to put back on line for fear it will re-activate The "AntiVirus Plus"

Sure could use some advice....

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#2 Computer Pro

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Posted 15 November 2009 - 05:52 PM

Hello and welcome to Bleeping Computer.

Please subscribe to your topic so that you will be notified as soon as I post a reply, instead of you having to check the topic all of the time. This will allow you to get an email notification when I reply.

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Lets take a look with Malwarebytes

Please download Malwarebytes' Anti-Malware from here:
Malwarebytes
Please rename the file BEFORE downloading to zztoy.exe instead of mbam-setup.exe

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

Double Click zztoy.exe to install the application.
* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform Full Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* Copy&Paste the entire MBAM report (even if it does not find anything) in your next reply

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.


If Malwarebytes won't install or run

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
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#3 dovecallh

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Posted 15 November 2009 - 07:07 PM

Thought I had my setting to allow email notifications.
When I go to the option box it says - I'm already subscribed.

Any way, I WON'T be able to download from your message to the site from here since I'm not connected to server on the Desktop computer that is having the problem. I'm on my laptop.
Once I re-connect ( hopefully the Anti-virus doesn't interfere )

I think I found the right one. Http://www.malwarebytes.org/
Do you have a different website to access?
Can I just use the Free version?

I apologize for being computer illiterate but are you telling me to rename the (malwarebytes) or the AntiVirusPlus?

#4 Computer Pro

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Posted 15 November 2009 - 07:30 PM

Please rename the Malwarebytes. That is the right one, and the free version is fine.

If you cant access it from the desktop, then try to transfer the file from the laptop to the desktop via a CD or thumb drive.
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#5 dovecallh

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Posted 15 November 2009 - 07:49 PM

It didn't show me a place to rename.
I loaded fully and once it appeared on desktop I renamed it as you said.

Then had problems - so un-installed.
Re started computer and down loaded again.
But now it's says [ Problem with Shortcut]
The item 'mbam.exe' that this shortcut refers to has been changed or moved,
so this shortcut will no longer work properly

What do I do?

Edited by dovecallh, 15 November 2009 - 08:34 PM.


#6 Computer Pro

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Posted 15 November 2009 - 08:32 PM

Ok, go ahead and proceed
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#7 dovecallh

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Posted 15 November 2009 - 09:05 PM

I think we both posted at the same time.
please refer to above post -prior to your GO AHEAD

#8 Computer Pro

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Posted 15 November 2009 - 09:13 PM

Please make sure that you installed Malwarebytes again.
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#9 dovecallh

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Posted 15 November 2009 - 09:18 PM

I uninstalled - Shut down and now I'm at the window again for Set-up.
The Setup box is as follows....

C:\ProgramFiles\Malwarebytes'Anti-Malware

#10 Computer Pro

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Posted 15 November 2009 - 09:21 PM

And did it install completely?
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#11 dovecallh

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Posted 15 November 2009 - 09:27 PM

The Icon came up on desktop put now I'm getting a message

SETUP
Unable to execute file:
C:\ProgramFiles\Malwarebytes'Anti-Malware\mbam.exe

CreateProcess failed; code 2,
The system cannot find the file specified.

#12 Computer Pro

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Posted 15 November 2009 - 09:29 PM

Ok, please run SAS:

Please run ATF and SAS:

Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.

Note 2: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware, Free Home Edition

Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.
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